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Jim Coleman Nissan of Silver Spring - Service Center

Silver Spring, MD

4.7
239 Reviews

239 Reviews of Jim Coleman Nissan of Silver Spring - Service Center

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April 26, 2025

Great customer service. Complete satisfaction. When you there, they make sure you fill at home. More

by RICHREGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Okogun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

I brought my car for oil change and ask to check everything like always never had a issue but this time there was no coolant and they didn't tell me that could be bad for my car thank God I saw it a More

by VANESSALAURA.AA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Corzo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Jim Coleman Nissan of Silver Spring responded

Vanessa, Thank you for taking the time to provide us with feedback. We take your concerns very seriously and would like to speak with you about your service experience. Please call the Service Director Roy Ucanda at 301-890-2800 at your earliest convenience. We look forward to hearing from you.

April 23, 2025

Service dept is excellent serving customer needs. It would be great if they have express oil change service like old herbgodon Nissan. More

by NIRAN228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2025

car was ready in record time and it was unexpectedly washed. exceptional service, very satisfied More

by VHIKS44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

great customer service. waiting space a little small. I will return for more service on my car. It is great to have the option to service Infiniti soo close to home. More

by TS0120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

Great service, nothing to complain. Treated me with great respect and told me what I needed to check on for my future visits since I’m in the military. More

by Ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

Thomas is great to work with. He is always professional and takes time to explain the services needed. More

by COLLIER.IVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2025

Great customer service, very professional and very knowledgeable. Very reliable. The facility needs to be expanded More

by RICHREGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

Thomas Corzo was extremely professional and polite when working with me and my car. The issue I have is definitely not with him. It is a personal matter. I purchased tires for my car from another source an More

by KYLE WATERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Corzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Jim Coleman Nissan of Silver Spring responded

Good morning Mr Waters, My name is Roy from Nissan of Silver Spring service department. Please reach out to me at 301-890-2800. I'd like to connect with you by Phone to discuss this matter further. Looking forward to hearing from you.

April 10, 2025

I took my car in for an issue with my XM antenna and my Rear defogger light that would not go off. My car was held for 8 days with one mishap after another. I take great pride in keeping up with my maint More

by ADARSIMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Corzo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Jim Coleman Nissan of Silver Spring responded

Good morning Mrs Prather, This is Roy Ucanda from Nissan of Silver Spring. I am sorry you had a negative experience with our service department. Please reach out to me at 301-890-2800 to further address and assist with your concerns. Looking forward to hearing from you.

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