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Jim Coleman Nissan of Silver Spring - Service Center
Silver Spring, MD
232 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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232 Reviews of Jim Coleman Nissan of Silver Spring - Service Center
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April 16, 2025
Great customer service, very professional and very knowledgeable. Very reliable. The facility needs to be expanded knowledgeable. Very reliable. The facility needs to be expanded More
by RICHREGAL
Verified CustomerEmployees Worked With
April 13, 2025
Thomas Corzo was extremely professional and polite when working with me and my car. The issue I have is definitely not with him. It is a personal matter. I purchased tires for my car from another source an working with me and my car. The issue I have is definitely not with him. It is a personal matter. I purchased tires for my car from another source and took them to Coleman to install as well as get an oil change. Their policy won't let them install tires they don't sell. It is a liability thing. I get it but I wish they would have told me that before arriving at 8am. That is the reason I will not be returning. More
by KYLE WATERS
Employees Worked With
April 10, 2025
I took my car in for an issue with my XM antenna and my Rear defogger light that would not go off. My car was held for 8 days with one mishap after another. I take great pride in keeping up with my maint Rear defogger light that would not go off. My car was held for 8 days with one mishap after another. I take great pride in keeping up with my maintenance on my car. I was inconvenienced and was not even offered a loaner. When asked, I was told they did not have any. The issues mounted and the communication with Nissan Connect is what I was told was the delay. Unacceptable. In the meantime, a salesperson is asking would I like to trade in my 42,000 plus miles Nissan Platinum Murano for a mere $15,000. Brand new tires, no dents, all in pristine condition. I was disgusted to say the least. In the end of this debacle, I had to the climate change mechanism changed to a refurbished component that did not have a warranty. To boot, then they had to get new keys because the pairing got locked up. I have never had an issue with Jim Coleman until this time. The service mechanics should always have an expert on hand if it is an unusual fix. Unfortunately, Thomas Corzo was only the liaison. My answer would for recommending is this. Get a better Service Team! For mediocre fixes, yes. For brain work, no! More
by ADARSIMMONS
Employees Worked With
April 07, 2025
Thomas was very courteous and helpful. But the receptionist and customer service attendant both are not helpful do not see or understand customer needs or not willing to find the way to he But the receptionist and customer service attendant both are not helpful do not see or understand customer needs or not willing to find the way to help. Simply know the word NO More
by SONUREGMI
Employees Worked With
April 06, 2025
The team at Nissan were professional, attentive, and quick. I did not have to wait long and everything was well explained. The person providing service was very. Courteous and knowledgeable. quick. I did not have to wait long and everything was well explained. The person providing service was very. Courteous and knowledgeable. More
by ALESLIE
April 03, 2025
Hello I was very satisfied with the service and my overall experience at Coleman Nissan. overall experience at Coleman Nissan. More
by BUNNYDORY
Employees Worked With
April 01, 2025
I dropped my car off on a Sunday for a service appt on Monday. I stood by the front desk for about 10 minutes before anyone noticed I was there. I didn’t know what to do so I was waiting for someone to he Monday. I stood by the front desk for about 10 minutes before anyone noticed I was there. I didn’t know what to do so I was waiting for someone to help me. I think they were hoping I was not a car buying customer because it was so close to closing. Once I got noticed, help was friendly and positive. More
by ANDRTNNR
Employees Worked With
March 29, 2025
Outstanding service. A pleasure to work with them. I will return in the future for my next service. A pleasure to work with them. I will return in the future for my next service. More
by BOSUN20
Employees Worked With
March 28, 2025
The dealership is very personal and professional. There are dealerships closer to me but I like the folks here at silver springs Nissan . There are dealerships closer to me but I like the folks here at silver springs Nissan . More
by Gala Diane Hicks
March 24, 2025
The dealership was okay. I got the Synthetic oil change & Multi-Point Inspection, but nobody mentioned my Air Bag & Tire light was on. When I picked up my car I could not ope I got the Synthetic oil change & Multi-Point Inspection, but nobody mentioned my Air Bag & Tire light was on. When I picked up my car I could not open the door because I was given the wrong Key Fob! More
by CHARLES.HUGHESJR
Employees Worked With
