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Jim Coleman Nissan of Silver Spring - Service Center
Silver Spring, MD
239 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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239 Reviews of Jim Coleman Nissan of Silver Spring - Service Center
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April 26, 2025
Great customer service. Complete satisfaction. When you there, they make sure you fill at home. Complete satisfaction. When you there, they make sure you fill at home. More
by RICHREGAL
Verified Customer
April 25, 2025
I brought my car for oil change and ask to check everything like always never had a issue but this time there was no coolant and they didn't tell me that could be bad for my car thank God I saw it a everything like always never had a issue but this time there was no coolant and they didn't tell me that could be bad for my car thank God I saw it and stop the car immediately. Like I said this was my first having this problem with you guys More
by VANESSALAURA.AA
Employees Worked With
April 23, 2025
Service dept is excellent serving customer needs. It would be great if they have express oil change service like old herbgodon Nissan. It would be great if they have express oil change service like old herbgodon Nissan. More
by NIRAN228
Employees Worked With
April 23, 2025
car was ready in record time and it was unexpectedly washed. exceptional service, very satisfied washed. exceptional service, very satisfied More
by VHIKS44
Employees Worked With
April 19, 2025
great customer service. waiting space a little small. I will return for more service on my car. It is great to have the option to service Infiniti soo close to home. waiting space a little small. I will return for more service on my car. It is great to have the option to service Infiniti soo close to home. More
by TS0120
Employees Worked With
April 18, 2025
Great service, nothing to complain. Treated me with great respect and told me what I needed to check on for my future visits since I’m in the military. Treated me with great respect and told me what I needed to check on for my future visits since I’m in the military. More
by Ricardo
Employees Worked With
April 17, 2025
Thomas is great to work with. He is always professional and takes time to explain the services needed. He is always professional and takes time to explain the services needed. More
by COLLIER.IVY
Employees Worked With
April 16, 2025
Great customer service, very professional and very knowledgeable. Very reliable. The facility needs to be expanded knowledgeable. Very reliable. The facility needs to be expanded More
by RICHREGAL
Employees Worked With
April 13, 2025
Thomas Corzo was extremely professional and polite when working with me and my car. The issue I have is definitely not with him. It is a personal matter. I purchased tires for my car from another source an working with me and my car. The issue I have is definitely not with him. It is a personal matter. I purchased tires for my car from another source and took them to Coleman to install as well as get an oil change. Their policy won't let them install tires they don't sell. It is a liability thing. I get it but I wish they would have told me that before arriving at 8am. That is the reason I will not be returning. More
by KYLE WATERS
Employees Worked With
April 10, 2025
I took my car in for an issue with my XM antenna and my Rear defogger light that would not go off. My car was held for 8 days with one mishap after another. I take great pride in keeping up with my maint Rear defogger light that would not go off. My car was held for 8 days with one mishap after another. I take great pride in keeping up with my maintenance on my car. I was inconvenienced and was not even offered a loaner. When asked, I was told they did not have any. The issues mounted and the communication with Nissan Connect is what I was told was the delay. Unacceptable. In the meantime, a salesperson is asking would I like to trade in my 42,000 plus miles Nissan Platinum Murano for a mere $15,000. Brand new tires, no dents, all in pristine condition. I was disgusted to say the least. In the end of this debacle, I had to the climate change mechanism changed to a refurbished component that did not have a warranty. To boot, then they had to get new keys because the pairing got locked up. I have never had an issue with Jim Coleman until this time. The service mechanics should always have an expert on hand if it is an unusual fix. Unfortunately, Thomas Corzo was only the liaison. My answer would for recommending is this. Get a better Service Team! For mediocre fixes, yes. For brain work, no! More
by ADARSIMMONS
Employees Worked With
