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Jim Coleman Toyota
Bethesda, MD
641 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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July 08, 2004
I bought a 2002 Camry in 2003 at Jim Coleman and was told that it had been driven only by dealership salespeople. No one mentioned that they had repainted the bumper, and they did it improperly so that a co that it had been driven only by dealership salespeople. No one mentioned that they had repainted the bumper, and they did it improperly so that a couple of months after getting the car, the paint started peeling. I was told by another auto body shop owner that Jim Coleman had painted it incorrectly and that I should go back. I went back, they had someone come in and paint it (they refused to do it in their own shop), and again, it started peeling. I took it back again and this time, they sent it to a body shop in Sterling, Virginia who instead of painting it properly, put on a replacement (not a Toyota) bumper, which did not fit properly. I went back again to Jim Coleman, and finally talked to the managing partner, Kevin Cohan, who refused to put a Toyota bumper on the car and was abusive on top of that. I don't trust these guys for a second, and advise everyone to find another Toyota dealer. We bought our Sienna in Alexandria, and I wish we had gone there. More
by Beckytroth
Employees Worked With
Kevin Cohan
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