Recently, my father who is in his 80's, is nearly deaf and just recently lost his wife a few weeks ago, went to Jim Doran Subaru in McMinville to have a new key made for his Subaru. In all of his confusion and misery of the past couple weeks he had lost one of the keys to his car. When he arrived, he was quickly met by a fast talking, high pressure salesman before he could get to the service department. The salesman told him that it would be very expensive and extremely difficult to have a new key made. My father actually told me that the salesman told him at one time that it could not be done. The salesman then pressured him to buy a brand new car even though his car was completely paid for, was only a few years old and had very low mileage and in perfect condition. Through all of this pressure, fast talking and manipulation, my father drove out with a new car that he had no intention of buying. When I got to his home that night, I found him completely confused, flustered and nearly in tears. I took him back to the dealer with the hopes that they would be compassionate to his mental and physical state and the fact that he had no idea why he couldn't have a key made for his car and why he had to drive a brand new car home. Immediately upon arrival I was given a very hostile reception by the salesman who had sold my father the car and who clearly knew why I was there. I proceeded to tell him that what he had done was not ethical. He got very angry and directed me to the sales manager. It was pretty clear from the minute that I walked in that the sales manager had no interest in hearing my request and he gave me a long, well rehearsed "dog and pony" show about how it is impossible to stop the deal after only a few hours and how the state of Oregon Vehicle Dept. would not allow them to take a car back would not allow them to give him his original car back. At one point the salesman came into the office and went off on a crazy, wild screaming, maniacal tirade about how the deal was done and I was just there to try and take his "sale" away from him. We finally got the crazed salesman out of the room and I continued to plead my case with the sales manager who then also became very insulting to us by saying it was our problem that my father didn't understand what was going on when the salesman was pushing him to buy the car instead of letting him get the key for his old car. I asked to talk to the owner but again I got the "run around". The sales manager asked me to leave his office so he could secretly discuss this by phone with the owner and within a few minutes he called me in to say that Jim Doran refused to see me and also said that Jim Doran didn't care about discussing this situation or the unethical behaviour of his sales staff and that as far as he was concerned it was our problem to deal with the car and my father's situation. I figured that this was a lie or that Jim Doran really did say those things but it didn't matter if the owner doesn't promotes and encourages these kinds of predatory sales tactics. After witnessing this unbelivable exhibition of greed and disrespect, I believe that Jim Doran fosters a corporate culture that is quite willing and eager to exploit and take advantage of the sick and elderly at any opportunity for profit.