Jim Ellis Buick GMC Atlanta

John Anderson is awesome! John was great in helping me with my issues. I am glad I dealt with him. Car was a little dirty from the technician working in it. John was great in helping me with my issues. I am glad I dealt with him. Car was a little dirty from the technician working in it. More

Great fast service Came in for 110 pm oil change and was out by 200 pm. Cortez checked me in because John was with another customer. Finished up with John. Came in for 110 pm oil change and was out by 200 pm. Cortez checked me in because John was with another customer. Finished up with John. More

Jim Ellis-Tom Rickard Service is Valuable Tom stays on top of the estimate, responds to questions, painlessly assist in transportation during the autombile repair process. I don't always luv Tom stays on top of the estimate, responds to questions, painlessly assist in transportation during the autombile repair process. I don't always luv the cost - but c'est 'the way it goes' More

Service was good but they would not fully honor coupon This was the 45k service. The service appears to be completed properly. However, I had a coupon from a competitor and they say they honor them. The This was the 45k service. The service appears to be completed properly. However, I had a coupon from a competitor and they say they honor them. There is even a "coupon" on Jim Ellis' website for honoring competitors' coupons. I took both to them. However, the only honored it halfway. On a $650 service, I was expecting them to honor it fully. A bit disappointing. More

Easy and I did not have to wait long. I have used Jim Ellis for purchases and services for a long time and will continue to use therm. Al personal are friendly, and helpful. I have used Jim Ellis for purchases and services for a long time and will continue to use therm. Al personal are friendly, and helpful. More

Great service and Tom was awesome Great service experience, exceeded my expectations and my service writer Tom was awesome. Got my car quicker than promised and all work was completed Great service experience, exceeded my expectations and my service writer Tom was awesome. Got my car quicker than promised and all work was completed correctly More

"JOB WELL DONE EQUAL GREAT GREAT CUSTOMER SATSFACTION" MY TECHNICIAN WAS GREAT IN KEEPING ME INFORM OF THE STATUS FROM BEGINING TO END. HE WAS VERY KNOWLEGABE AND PROFESSIONAL, I ASK FOR A COPY OF WHAT WAS MY TECHNICIAN WAS GREAT IN KEEPING ME INFORM OF THE STATUS FROM BEGINING TO END. HE WAS VERY KNOWLEGABE AND PROFESSIONAL, I ASK FOR A COPY OF WHAT WAS ON TELE-BOARD IN THE WAITING ROOM, AND HE RESPONDED WITH ONE FOR EACH CUSTOMER, EVERY ONE THANKING HIM. More

Work on after sale communication My father was down visiting me from Michigan and decided he would like to purchase a new truck, after visiting several dealerships we saw the truck he My father was down visiting me from Michigan and decided he would like to purchase a new truck, after visiting several dealerships we saw the truck he was looking for online at Jim Ellis. Made an appointment with Kim. I took the day off work and drove down from Anderson SC. Knowing that this was the truck he was ready to purchase. Barry was friendly and informative, we went out and looked at the truck and noticed it had about 4000 miles on it but, this was the one dad wanted. So we started the paperwork, Michael was also friendly and helpful. Done, smooth purchase Dads happy guy. Reading the booklets and all the other features noticed a couple thing missing out of the console. No big deal we will call Barry and ask him to ship them, yep he would ask the sales manager who was driving the truck if he knew when the change holder was and the 7 to 4 pin trailer light adapter was and drop them in the mail. Well its a month later and still waiting (assuming they are not coming) also waiting on the 3200.00 sales tax to be paid to Michigan before the GA temp tag expires. That should not be an issue since the truck in in the shop in Michigan at a chevy dealer waiting on transmission warranty work to be completed. Very friendly and informative while your there, don't expect a response after you leave the parking lot. More

Great Accommodation for Next Day Service I had an issue with my wife’s car and was able to bring it in for service the next morning. John Anderson has two service techs inspect the vehicle an I had an issue with my wife’s car and was able to bring it in for service the next morning. John Anderson has two service techs inspect the vehicle and make sure that it was running in acirdamce with the manufacturers specifications. They do a good job of communicating the process with the customer, and never try to hard-sell you on services that aren’t necessary. I will be a repeat customer for sure. More

Not as expected...expectation buzz-killer Initial/drop-off visit--Service desk personnel was not welcoming--neither greeted/acknowledged my presence upon arrival or replied back when I spoke/n Initial/drop-off visit--Service desk personnel was not welcoming--neither greeted/acknowledged my presence upon arrival or replied back when I spoke/neither offered or inquired to help needed (nope, neither was assisting anyone else at time), when finally did respond to me, was kinda rude/'short'/S.A'. I expected/anticipated 'better'; however, visit fell waaaaay below other dealership service departments I've experience. Pick-up visit--cut & dry, nothing special at all; however, at least this time was on Saturday with only one person seemingly handling everything/doing it all, seemingly rather busy. My phone customer service & interaction with Lisa was GREAT...every time!! However, according to Tom Rickard, she didn't do what she told me she'd do--she hadn't ordered needed parts; yet, somehow vehicle was ready later same day--earlier than expected. More