Jim Ellis Buick GMC Atlanta

Still waiting on resolution I dropped my new truck off for a routine oil change at 7am on Wednesday, June 12. I was told I’d be notified as soon as it was ready to be picked up. I dropped my new truck off for a routine oil change at 7am on Wednesday, June 12. I was told I’d be notified as soon as it was ready to be picked up. By 1pm I’d heard no update and thought it odd. I called to check on my truck and was told that it was ready but there was an issue. My alloy wheel had been damaged and they had to call a repair man to fix it. I was taken aback that this was the first I’d heard of this incident but was assured the wheel was fixed. When I went to retrieve my truck I noticed quickly the damage to the wheel and the attempt to “fix” it was to spray some sort of metallic paint over the area that had been affected. I told the service rep that this would not do, and he agreed that it was pretty noticeable. He assured me he’d make it right even if it meant replacing the alloy wheel. He told me he would call the next day with more details on how he’d “make it right”. When I heard nothing by 3pm the following day I called back to the service department only to find that the representative I’d been working with was gone for the day. I left a message with the service manager to call me back to discuss this issue. The service manager returned my call and assured me he’d call me the following morning to discuss a way to “make things right”. Today would have been the time of that follow up and as of now (currently 1:30pm) I have heard nothing. In short, my new vehicle was damaged. I was joy informed when a “fix” was made. I have been now promised twice that I would be contacted to “make things right” and there has been no follow through. I do not feel that it is unreasonable to expect Better service. More

Short Sweet & Simple Blake Kenya gets the job done in so little time. Very thorough and efficient and will get you exactly what you want. Great Salesman!!!! Michael Mills Blake Kenya gets the job done in so little time. Very thorough and efficient and will get you exactly what you want. Great Salesman!!!! Michael Mills (finance) helped me with my bankruptcy situation after I was turned around by several dealers and banks. They both were a huge help I walked away with no money down and no co-signer on a luxury vehicle !!! Top That!!! More

Chevrolet Service Center Thank you very much to Vladamir Kochubey at the Chevrolet Service Center. He always listens carefully and is able to find the answer to my car issue. Thank you very much to Vladamir Kochubey at the Chevrolet Service Center. He always listens carefully and is able to find the answer to my car issue. I told him it sounded like a bag of checkers being shaken in the back of my car. He took the time to test drive it, make my appointment for the search of the issue. When I went back John took me home and came back to get me for the search appointment. A part had to be ordered. We took it back for the part to be installed but it took 2 trips to get it exactly right. Hopefully this will be the remedy of the loose trim on the back hatch door. Thank you to Vladamir for working me in for the shorter visit the next day. He is #1 in my book. I'm glad to have someone who can understand and has an excellent knowledge of the cars and their parts. More

Sales/finance review Mario was a great salesmen and got me what I wanted for the price I wanted. Michael was also very helpful in the finance department and got me a bette Mario was a great salesmen and got me what I wanted for the price I wanted. Michael was also very helpful in the finance department and got me a better rate then I cam in with! Highly recommend this dealership! More

Nice Folks But SLOW The folks at the service center were very nice. I had an appointment to get the oil changed on my new vehicle. Arrived 10 minutes before the appoint The folks at the service center were very nice. I had an appointment to get the oil changed on my new vehicle. Arrived 10 minutes before the appointment time and it still took 1-1/2 hours. Seems like a long time for an oil change with an appointment. More

Very Professional Thanks for being efficient and friendly. Service was quick, and my representative was very thorough! Cortez went the extra mile to make sure I was sa Thanks for being efficient and friendly. Service was quick, and my representative was very thorough! Cortez went the extra mile to make sure I was satisfied. More

quick turn around brandon was great and very prompt in responses and service I will be returning with all of my service needs on the truck as I move forward brandon was great and very prompt in responses and service I will be returning with all of my service needs on the truck as I move forward More

My experience with Jim Ellis service center. Even it was a busy day(it was Monday) and I had no appointment, I was attended and the problem was solved to my complete satisfaction. I will return t Even it was a busy day(it was Monday) and I had no appointment, I was attended and the problem was solved to my complete satisfaction. I will return to the same place when I decided to by a new car or service my actual car. Thanks More

Under promise, over deliver I brought my wife's 2018 Terrain in for an oil change and recall. She was told 3 hours on the phone. The guys had me out in 1 hour. I brought my wife's 2018 Terrain in for an oil change and recall. She was told 3 hours on the phone. The guys had me out in 1 hour. More

Great Service Department! The service department team did a great job repairing my vehicle and I really appreciate it. They provided temporary transportation for me while my Te The service department team did a great job repairing my vehicle and I really appreciate it. They provided temporary transportation for me while my Terrain was being repaired. I really appreciate the fact that my vehicle was washed/cleaned upon completion of the repair! Thank you! More