Jim Ellis Buick GMC Atlanta

Excellent experience I was in the market for a 2015 convertible Corvette 3LT and surprisingly one came available. My salesman contacted me and I stopped in to see it. The I was in the market for a 2015 convertible Corvette 3LT and surprisingly one came available. My salesman contacted me and I stopped in to see it. The car was more than I could have ever expected! The level of customer service provided by Leland Sims was outstanding! Jim Ellis GMC has gained a customer for life! Watch out my Beast is on the road!!! More

Over and beyond Traveling from Chicago over 4th of July weekend and check in light came on in the mountains. Went in first thing in the morning with no appointment. Traveling from Chicago over 4th of July weekend and check in light came on in the mountains. Went in first thing in the morning with no appointment. Was met with a smile by Vincent and AG. Vincent told me that due to the holiday weekend they were a short staffed and booked solid. Explained that it would probably be Monday before the could get to me, but he would do his best to work me in if at all possible. No promises! Under the circumstances I accept. Vincent ordere me a shuttle back to my hotel and told me he would let me know something around noon, and he would also make a reservation for me at enterprise rent a car just in case. Well to my surprise around 11:45 Vincent as promised called me with some great news. Cathey were able to get me in and I would be done shortly after lunch. These gentlemen were awesome from first interaction all the way through the process. I would definitely recommend this service department to anyone. Great job gentlemen, you went over and beyond today. Your efforts did not go unnoticed. Thanks, Patrick Robinson More

Bad service, overpriced, completely unhelpful. This dealership was SLOW in every way, slow to pick up phones, slow to diagnose problems in the car, slow to let me know when my car was ready, slow t This dealership was SLOW in every way, slow to pick up phones, slow to diagnose problems in the car, slow to let me know when my car was ready, slow to check out, everything. More importantly I was quoted on the phone a price of $230, when I went in to pick up my vehicle I was charged $290. It was only when I made it known that I was not happy about this that they gave me a "special discount" to get the price down to $250, still not what I was quoted. More

Great experience After a terrible experience at a Chevrolet dealership South of Atlanta I called into Jim Ellis Buicks service department. A service rep took my vin nu After a terrible experience at a Chevrolet dealership South of Atlanta I called into Jim Ellis Buicks service department. A service rep took my vin number and confirmed that I did I have warranty left on my vehicle. A.G. was very helpful, courteous, and informative when I arrived. Although it was a busy afternoon he provided me with the details in regards to the many warranties still left on my Buick, as well as a temporary Buick for the weekend. He took time to ask if I had everything I needed. He also spoke highly of Mr. Jim Ellis when I inquired about him and his many dealerships. A.G. followed up my phone call to let me know when the parts would be in and then called when they finished that Monday afternoon. Overall, I enjoyed my time at the dealership. More

2014 Buick Regal GS Saw vehicle online and with USAA financing I came in to purchase. Finance manager made a mistake contract error after the purchase; I stated I would Saw vehicle online and with USAA financing I came in to purchase. Finance manager made a mistake contract error after the purchase; I stated I wouldn't agree to change the contract but would be amicable to renegotiate. Sales Manager threatened either I change the contract in their favor or return the car after keeping vehicle for 2 weeks; Because of the continued email and phone call hassle, I returned the car, requested return of my vehicle and title, and purchased same vehicle at other dealership with same bank I was approved with. After I returned the car, had to wait 2 days for my vehicle to be available when I noticed dealership had damaged my vehicle. Spoke to Buick manager about damages and he stated he would not fix even though he knew damages were done by his workers. Had to leave because manager refused to come out and talk regarding fixing damages. Buick dealership in Duluth assisted with damages done to my vehicle and purchased without hassle. Have all documented via email to include pictures of my damaged vehicle. Will never shop or do business there ever again! More

Terrain 2014 On 9/30/14, just was looking around for a new SUV and like the GMC Terrain and was looking to purchase a used one. Went to Jim Ellis GMC/Buick in Cham On 9/30/14, just was looking around for a new SUV and like the GMC Terrain and was looking to purchase a used one. Went to Jim Ellis GMC/Buick in Chamblee Ga and they gave GREAT service from the time I walked into the door. Once in the door Manager greeted me and pointed me to Salesman Mustafa who was great at explaining every aspect of the process and offered options and gave me a good offer that I purchased that day and loving the SUV alot. Oh, sorry and forgot the Internet service before going to the location was also great as well. More

Danon Henton in the service department was outstanding. We live in South Carolina and our Bruick broke down in Atlanta on a holiday weekend. It was towed to Jim Ellis Buick. When we went to pick it up, Mr We live in South Carolina and our Bruick broke down in Atlanta on a holiday weekend. It was towed to Jim Ellis Buick. When we went to pick it up, Mr. Henton and everyone in the service department treated us royally. Mr. Henton went above & beyond. 5 Stars for an amazing service department. More