Jim Ellis Buick GMC Atlanta

Service John communicated with me and made sure that I understood what was going on with my vehicle and help me to get the assistance that I needed. John communicated with me and made sure that I understood what was going on with my vehicle and help me to get the assistance that I needed. More

Great Service Car serviced as discussed. Good communications. Apointment system worked. Excellent Job. Cortez did a great job. Represented Jim Ellis Dealership well Car serviced as discussed. Good communications. Apointment system worked. Excellent Job. Cortez did a great job. Represented Jim Ellis Dealership well. Glad TV was on non-political channel. More

Excellent job! Entire service and parts team worked together to resolve the vehicle issues. Great job to Scott, Tom, and the entire team! Keep up the great work! Entire service and parts team worked together to resolve the vehicle issues. Great job to Scott, Tom, and the entire team! Keep up the great work! More

Lost Time Servicing appears to be severely over-priced. Service advisor(s) very short and indifferent. They seemed very motivated to add, upsale and overcharge. Servicing appears to be severely over-priced. Service advisor(s) very short and indifferent. They seemed very motivated to add, upsale and overcharge. There is an "apparent unwritten rule" with your service department regarding "customer wait/no wait" after a vehicle is brought in for servicing. Reason for Servicing: (Scheduled Appointment) - Routine Oil and Filter Change and Tire Rotation * Additional Issue: Test Electrical System Upon arrival, my initial contact was with, Service Advisor, Brandon Cannon. (The assigned advisor, John Anderson, had not yet arrived). After confirming the work to be done, Mr Cannon asked if I was going to wait or leave the vehicle. (Mr Cannon informed me the secondary issue would take 2-3 hours). I informed him that I had someone en route. So, the assumption to him was that I was leaving the vehicle. I then proceeded to the customer lounge area. Issue: I arrived at the service department @ 7:25a. At approximately 11:30a, Mr Anderson introduced himself stating that he informed by Mr Cannon that I was still there. He apologized and then proceeded to say that a technician was "just" pulled my work order. Needless to say, I was not pleased with that after 4 hours. He then stated although I had an appointment, my vehicle was pushed back in work order. Again the assumption was that I had left the vehicle for a later pickup. He stated that this was a normal practice. Wanting to be sure of what I heard, he repeated it with somewhat of a smug and indifferent demeanor (as if I wasn't supposed to question him). Not Acceptable and Very Disappointing! I later explained to Mr Anderson that my disappointment was not totally directed at him (didn't seem to matter). My disappointment is with the "practice". Whether my being there or not, my vehicle (or any other customer, unless informed) should not be delayed in work order. I also think there was a lack of effective communication and understanding which resulted in unintentional assumptions by all involved. Suggestion: Whether a customer will wait or leave a vehicle for servicing, please ensure that your service advisors clearly explain the "practice", to avoid future misunderstandings. Be prepared in their response. At least display empathy when responding to a not so plesant issue. Anybody can be indifferent. By the way, oil and filter change, only. - Lost Time. SL Thomas More

Terrible customer service Tom Rickard I think that was his name, He was the gentleman at the front desk. He was very rude and short with me and kept yelling at his coworker to Tom Rickard I think that was his name, He was the gentleman at the front desk. He was very rude and short with me and kept yelling at his coworker to do things. I realize he was very busy but it was the worst customer service I’ve ever had . More

Fluid changes Even when you come in without an appointment, they treat you kindly and as a friend. They reassured me that they would service my car in a timely fash Even when you come in without an appointment, they treat you kindly and as a friend. They reassured me that they would service my car in a timely fashion. Came back to update me as to the issues and roughly how long it would take. I don't bring my cars anywhere else but Jim Ellis Buick/GMC. More

Top notch customer service experience! The staff is professional and attentive. I purchased a vehicle and I never felt pressured. The service department staff is equally helpful. Awesome al The staff is professional and attentive. I purchased a vehicle and I never felt pressured. The service department staff is equally helpful. Awesome all-around experience! More

Best experience ever! Let me be clear. I hate the car buying experience. Typically no one listens, they just want to sell you stuff you don’t want. This is not the case w Let me be clear. I hate the car buying experience. Typically no one listens, they just want to sell you stuff you don’t want. This is not the case with Dave Mathews and the team at Jim Ellis Buick. Everything was taken care of. They gave me a very respectable trade, took care of my financing, and really listen to what I wanted and they delivered. I am very impressed with Dave Mathews, Michael in the finance department, the dealership manager. More

Great people and service It was a very good experience in that you have the best people and the largest selection. Would recommend to my family and friends. You are profession It was a very good experience in that you have the best people and the largest selection. Would recommend to my family and friends. You are professional grade! More

Great customer service! Barry Bacon couldn't have been kinder or more thorough. He had my paperwork ready, helped negotiate my trade in and gave a complete overview of vehicl Barry Bacon couldn't have been kinder or more thorough. He had my paperwork ready, helped negotiate my trade in and gave a complete overview of vehicle features. Michael Mills was kind, professional and helpful with financing advice. More