Jim Ellis Buick GMC Atlanta

Friendly and non- intimidating Tom was thorough and patient with me and my daughter. Though the sticker shock hit me, Tom assured me this was needed for my daughter's safety. Tom was thorough and patient with me and my daughter. Though the sticker shock hit me, Tom assured me this was needed for my daughter's safety. More

No gimmicks on a great offer! We do not live near this Jim Ellis dealership, so when I spoke with Sergio I was adamant that I wanted to drive any of the 4 cars advertised at the sp We do not live near this Jim Ellis dealership, so when I spoke with Sergio I was adamant that I wanted to drive any of the 4 cars advertised at the special price. He had 2 of the 4 available and ready to drive when we arrived and the total purchase time was under 3 hrs from test drive to driving off the lot!! Great service and great price. More

Great experience I had no appointment Tom greeted me when I get out of my car wrote my car up and had oil change done and ready for me as promised great surroundings I had no appointment Tom greeted me when I get out of my car wrote my car up and had oil change done and ready for me as promised great surroundings at the dealership I would highly recommend it More

Maintianing your vehicle. One Jim Ellis tech, Tony, has serviced my 1999 GMC Sonoma for ten plus years. The recent service was at mileage 570,270. Tony has been excellent in ke One Jim Ellis tech, Tony, has serviced my 1999 GMC Sonoma for ten plus years. The recent service was at mileage 570,270. Tony has been excellent in keeping me apraised of what I need to do to keep the truck running. I drive the truck 3,000 miles per month. More

Pleasant and patient Buying a car can be pretty stressful and unnerving but Nicole was so patient, friendly and understanding that she made the whole process a bit more pl Buying a car can be pretty stressful and unnerving but Nicole was so patient, friendly and understanding that she made the whole process a bit more pleasant. I would definitely refer other perspective buyers to her. More

Excellent Service -- will return So far thorough and Great customer service. Prefer Tom Rickard as Service Mgr - just the correct amount of pleasant and thorough explanations, Worke So far thorough and Great customer service. Prefer Tom Rickard as Service Mgr - just the correct amount of pleasant and thorough explanations, Worked in an Auto detailing also while I waited. More

Franchely Reyes Tavarez will treat you like a bother The sales rep lady Nina was super friendly and curtius. The place we had a problem was when we were taken to the financing lady Franchely Reyes Tavare The sales rep lady Nina was super friendly and curtius. The place we had a problem was when we were taken to the financing lady Franchely Reyes Tavarez. I never felt so disrespected and not wanting my business because she took long on getting my paper work for signing which made her stat more time at her job. The first thing she said was we close at 9 and it 9 so. She had an awful attitude with me and my brother. She insulted my brother when he asked her to speak up and be curtius to me. She acted like we were wasting her time and didn't bother to speak up ( spoke softly I couldn't hear her at all I have a hearing problem I told her and she just ignores it). The whole time she was rolling her eyes and puffing. She insulted my brother and me. Didn't bother to explain what i was signing when i asked she kept saying to sign it. She was so rude and told us to hurry up because she leaves at 9. And when we finished singing she told me to put my own tag on my car and go find the sales lady becuase she had to leave. I asked her to call her for us to meet her outside and she mocked me by putting the phone on speaker and pressing random number and said she spoke with her and hanged up there was no conversation I heard she lied she just wanted us out. Please re train her in customer service or tell Nina to teach her to be nice to her clients which she is great (Sales lady who went above and beyond). Or tell Mrs Tavares if she doesn't like her job to find something else she actually loves to do. So messed up its ridiculous you guys have a lady like this. Nina Richardson is super sweet and will treat you like family.!!! More

First oil change and tire rotation Great service and job done in a timely manner. Vladimir is always so helpful and great to work with. Great team of people working together! Great service and job done in a timely manner. Vladimir is always so helpful and great to work with. Great team of people working together! More

Warranty Work The staff were very, very helpful since this was my first time using the extended warranty service. The warranty company was giving me the run-around The staff were very, very helpful since this was my first time using the extended warranty service. The warranty company was giving me the run-around but my service technician kept me posted on a consistent basis and worked diligently on my behalf. More

“Great Experience” We were extremely pleased in the way that our sales consultant Reggie Stagmaier took care of our recent car purchase. We knew that we wanted a 2017 Tr We were extremely pleased in the way that our sales consultant Reggie Stagmaier took care of our recent car purchase. We knew that we wanted a 2017 True Blue Sports Cascada and there were only a couple of them around both of which were over 150 miles from where we lived. We contacted Jim Ellis Buick through internet and I communited with Reggie about the car. Unlike most dealers, Reggie worked with me through the internet and phone and gave me a virtual look at the car. From there we were able to make the deal and he arranged for drivers to bring us the car and sign the paperwork. You can’t say that about many places. This dealership goes the extra mile to ensure that the customer is taken care of. More