Jim Ellis Buick GMC Atlanta - Service Center

DeWayne Ivory was very professional and attentive to my needs from start to finish with my truck..... needs from start to finish with my truck..... More

If you are in the market for a new Buick, please go to Jim Ellis. Not only will you find exactly what you’re looking for, you will also find that Jim Ellis has the best employees from sales to service! Jim Ellis. Not only will you find exactly what you’re looking for, you will also find that Jim Ellis has the best employees from sales to service! More

Great service and communication from Ted. Will definitely use Jim Ellis again in the future Will definitely use Jim Ellis again in the future More

Pleasant atmosphere and very capable and gentle staff, I hope the customer service is always the same thank you hope the customer service is always the same thank you More

Excellent friendly service as always. Ted and the team did a fantastic job quickly identifying the cause of the popping sounds. Ted and the team did a fantastic job quickly identifying the cause of the popping sounds. More

No greeting EVER. Help at desk had us standing for 10-15 minutes before a man asked for my name. Buick had chosen date and time to arrive. Very poor scheduling Help at desk had us standing for 10-15 minutes before a man asked for my name. Buick had chosen date and time to arrive. Very poor scheduling. Too many cars. Told I would be called in 24-48 hours after scope check. NEVER had a call even after 72 hours. I called and left message to have car out front for pick up. I am very disappointed in Jim Ellis Buick. I had great service for 9 years at Buick in Shillington PA More

I am currently pleased with the work they was done. The communication from Chris my service advisor left a lot to be desired. Every piece of the process took longer than he said it would. When I spoke The communication from Chris my service advisor left a lot to be desired. Every piece of the process took longer than he said it would. When I spoke with him, I always felt like I was just a number which is the exact opposite of what the hold message says they want you to feel like. When I kept asking about the delays, the information I got from Chris was minimal and he seemed annoyed I asked. I finally had to speak with the manager in the Parts department who gave me a very detailed explanation as to what was going on with the parts. He even told me one has been on back ordered but that it had finally be resolved. He looked up the tracking and told me exactly when they would receive them. I was frustrated that I could not get any of this information from Chris. I'll return to Jim Ellis but will ask for a different service advisor next time. I'll hope to be treated less as a number and be given the information that I am looking for. More

Very satisfied Very satisfied with the service I receive on my truck Correct Very please on my truck Correct Very please More

Ted stepped up and help us get a rental car when our car broke down 600 miles from home. He kept us up to speed on the repairs and when me might be able to expect our car. Although it took longer than expec broke down 600 miles from home. He kept us up to speed on the repairs and when me might be able to expect our car. Although it took longer than expected they made the wait seem better. More