Jim Ellis Buick GMC Atlanta - Service Center

Great service experience. Drop off was fast, work was clearly communicated, car was ready quickly, and pricing was fair. Drop off was fast, work was clearly communicated, car was ready quickly, and pricing was fair. More

Fantastic! Love the video the tech sent with diagnostics. Chris was the bomb! Only downside was my receipt said I declined recommendation for brake pads when th Love the video the tech sent with diagnostics. Chris was the bomb! Only downside was my receipt said I declined recommendation for brake pads when the recommendation was to replace pads IF I wanted to stop the squeak as the pads were in great shape per technician. More

Provided great customer service. Wait times were not long as promised. Only negative comment would be the TV and Wi-Fi not working in the waiting area. Wait times were not long as promised. Only negative comment would be the TV and Wi-Fi not working in the waiting area. More

Very professional and thorough. Always efficient and on time and accurate with service. Very good Always efficient and on time and accurate with service. Very good More

Staff was professional and easy to do business with. I found the right truck at the right price, and they were even able to deliver it to me. Very smooth process. I found the right truck at the right price, and they were even able to deliver it to me. Very smooth process. More

Very friendly staff. Kept me updated on the repairs to my vehicle and clearly explained what the repairs entailed. This was my first experience with Jim Ellis but would d Kept me updated on the repairs to my vehicle and clearly explained what the repairs entailed. This was my first experience with Jim Ellis but would definitely return for any future repairs. More

The service technicians were very professional, unfortunately I have taken my car there twice for the same issue. Both times my check engine light was on, but do to the 24-48 hours diagnostic time unfortunately I have taken my car there twice for the same issue. Both times my check engine light was on, but do to the 24-48 hours diagnostic time frame, the light was off the second time when it was time to service my vehicle. The service tech sent a video showing that everything is fine with the vehicle., which I know isn't the case. The video that I sent to the service department showed exactly what the issue is. The orange light and the red M light on the gear shift were blinking, along with the car accelerating slow, and not surpassing 50 mph.which is a transmission issue. I understand the vehicle has to be experiencing the issue when the diagnostics is done, but I live an hour away from the dealership. To top things off, my drivers side rear rim is scratched from what looks like curb damage from the test drive. I didn't report it to the dealer because it wasn't notice until two days after. More

It was a simple problem, but it got resolved quickly and efficiently. Courteous service. I was pleased with the fast service and car wash I received. Video was helpful. efficiently. Courteous service. I was pleased with the fast service and car wash I received. Video was helpful. More

For new GMC truck made me pay for oil change that was covered for first 20k miles. Told them it was covered and still made me pay the $210 to get my truck back without researching it. So now burden on me covered for first 20k miles. Told them it was covered and still made me pay the $210 to get my truck back without researching it. So now burden on me to get my $ back. Wasn't Chris. Was Ted W. I've bought 2 new gmc's from you. More

After I received; my Truck from a small repair auto shop, that would had clean every red penny from my pockets; I called Jim Ellis GMC and Cadillac on Peachtree Rd. hoping for sale on new SUV, in the beginni that would had clean every red penny from my pockets; I called Jim Ellis GMC and Cadillac on Peachtree Rd. hoping for sale on new SUV, in the beginning of March 2025. There's a young man there; who has kept my vehicle safe and stayed in communications with me, after listening close to my situation til this day; for again I'm a 100% SC Veteran, who has been out of transportation since I check-in my truck; at the truck clinic. Vet, N much need; somebody please help, monthly IC- $7,300.00 so I can continue 2 WHEEL. More