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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.1
865 Reviews
Call Service Center (770) 525-7429

865 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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May 07, 2024

Problem resolved fairly quickly without delay. Happy with the service. Service tech was responsive and the service was covered. More

by DARRELLMERCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Dwayne
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May 09, 2024 -

Jim Ellis Buick GMC Atlanta responded

It is great to hear everything was done quickly and to your satisfaction!

Helpful
May 07, 2024

Mechanic got grease on interior and scratch to exterior door side panel and it was just a simple oil change More

by D_WELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John is deceased please remove him from profile
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May 09, 2024 -

Jim Ellis Buick GMC Atlanta responded

We would like the opportunity to make this up to you. Please contact our manager at (770) 676-3287 so we can make your experience a positive one.

Helpful
May 02, 2024

Excellent organization with exceptional services and products. Thank You Mr Dylan. Super Dave. We will be coming back. More

by Super Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Buick GMC Atlanta responded

Our staff is committed to providing each of our clients with the best automotive experience!

Helpful
May 01, 2024

I DROP MY VEHICLE OFF ON 8 APRIL 2024 AND THE TIME IT TOOK TO FIX WAS 21 DAYS. I DIDN'T GET MY VEHICLE BACK UNTIL 29 APRIL 2024. I THINK THAT xxxx POOR CUSTOMER SERVICE.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. More

by redarmedpanther19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

Helpful
April 30, 2024

Mr Dewayne Ivroy professional nice his services to me and the other guest was impeccable More

by Jannhugh7@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne Ivroy
Report | Print
May 03, 2024 -

Jim Ellis Buick GMC Atlanta responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

Helpful
April 18, 2024

Dewayne was excellent! He got me the right solution to the problem I had with my car and it helped me significantly! More

by stnick723
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne
Report | Print
Apr 19, 2024 -

Jim Ellis Buick GMC Atlanta responded

Thanks for highlighting some of our staff who helped make this such a great experience!

Helpful
April 17, 2024

He was my favorite service department representative at Jim Ellis. This new staff doesn't even come close! More

by complicatedmoves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Jim Ellis Buick GMC Atlanta responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Helpful
April 06, 2024

Superior service! The advisor did and excelente job. By following up and greeting Thank you More

by willpichardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2024 -

Jim Ellis Buick GMC Atlanta responded

Our staff is committed to providing each of our clients with the best automotive experience!

Helpful
April 03, 2024

Dewayne and the technician were not knowledgeable at all. Gave wrong information and asked if I wanted to take my car to another dealership. No customer service at all. More

by EPERRY1971
Recommend Dealer
No
Employees Worked With
Dewayne
Report | Print
Apr 20, 2024 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

Helpful
March 10, 2024

Easy to work with. Quick. Polite. Affordable. I had a great experience. Ted communicated well and got my car back to me quickly. More

by PWILLIN
Recommend Dealer
Yes
Employees Worked With
Ted
Report | Print
Mar 15, 2024 -

Jim Ellis Buick GMC Atlanta responded

Thanks for highlighting some of our staff who helped make this such a great experience!

Helpful
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