Jim Ellis Buick GMC Atlanta - Service Center

What's the low disappointment in the beginnings of the long process but the end was great and he gave me a loan a car to use chilly gadget finished because I don't drive at night so I thought that was gre long process but the end was great and he gave me a loan a car to use chilly gadget finished because I don't drive at night so I thought that was great More

Great service Great customer service in a very timely manner to have my vehicle finished and returned to me manner to have my vehicle finished and returned to me More

Quick turnaround and great customer service Resolved all the issues and performed service in a timely manner the issues and performed service in a timely manner More

I had just come from the hospital after a 12 hour shift of taking care of loved ones on Christmas. He told me it would be hours. He did not have an estimated time. No courtesy vehicle available. Within an of taking care of loved ones on Christmas. He told me it would be hours. He did not have an estimated time. No courtesy vehicle available. Within an hour of getting home it was ready. Spent $70 on Ubers because of this. It was a simple flat tire. He was rude and did not give me the time of day. More

Everyone was curious and polite. Pleasure to do business Always happy to help out in anyway Pleasure to do business Always happy to help out in anyway More

Pleasant experience. The only thing i was surprised about was the last time i came to this location for service they surprisingly washed and cleaned the interior for anot The only thing i was surprised about was the last time i came to this location for service they surprisingly washed and cleaned the interior for another older vehicle that i owned. But my newer car wasn't. More

Service dept is great and very friendly. Sales is still looking for something I might be cerrently be interested on. Sales is still looking for something I might be cerrently be interested on. More

I would like to see improvement with service advisors communicating with the customer more through text, since most of the time they don't answer when you call to check on your vehicle. communicating with the customer more through text, since most of the time they don't answer when you call to check on your vehicle. More

It was very good. They were polite, responsive, and kept me informed. I would go back again They were polite, responsive, and kept me informed. I would go back again More

Advisor was great, but the dealership finally addressed an issue that I had been requesting analysis for a number of years. The response was always, if we can’t see it or the computer doesn’t tell us, we c an issue that I had been requesting analysis for a number of years. The response was always, if we can’t see it or the computer doesn’t tell us, we can’t fix it. Upon diagnosis I learned two things: 1) the repair would be just under $1000, and 2) the extended warranty I bought from the dealership expired a year earlier as the 6 year warranty termination was based upon when the car was manufactured and not when I bought it. Since the car was 1.5 years old when I bought it from them, I effectively only got a 4.5 year warranty. More