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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
959 Reviews
Call Service Center (770) 525-7429

959 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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January 15, 2024

Great experience The where great on Time & did good job The always answer m, questions More

by CAPITOLFLOORINGATL
Recommend Dealer
Yes
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Jan 19, 2024 -

Jim Ellis Buick GMC Atlanta responded

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 15, 2024

Communication was challenging. I finally set up a email chain to communicate. Dealership would ot honor prices that Warranty company show as mspr that was listed on GMC direct. I h More

by CEDRIC4
Recommend Dealer
No
Employees Worked With
Ted and Ryan
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Jan 19, 2024 -

Jim Ellis Buick GMC Atlanta responded

We are disappointed to hear that you did not have a more positive experience with us at Jim Ellis Buick GMC. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 676-3287 at your earliest convenience to discuss how we can turn this experience into a positive one.

December 18, 2023

Exactly service, very professional customer service. Now I will continue to bring my vehicle to the dealer for service. More

by curinesmith123
Recommend Dealer
Yes
Employees Worked With
Brandon
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December 06, 2023

Get experience. The only thing I would suggest if a call goes to VM id rather get a call back than a txt from the tech. All in all great experience despite the wait More

by MATTSHEATS1996
Recommend Dealer
Yes
Employees Worked With
Brandon
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Dec 21, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to let us know about your experience!

December 04, 2023

It was fine I guess. Just didn't seem like a warm welcome. I didn't receive a mileage sticker for my next service window. It would also be nice if my truck was washed aft More

by mjermanebond
Recommend Dealer
No
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Here at Jim Ellis Buick GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (770) 676-3287 to discuss ways we can better serve you in the future.

December 04, 2023

Great customer service Brandon kept me informed of progress and apologized for delay Highly recommend More

by Craig.greene10
Recommend Dealer
Yes
Employees Worked With
Brandon
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

December 04, 2023

Everyone was so nice, especially Brandon! I like getting the video from the mechanic. The video is very cool! More

by BECCA7
Recommend Dealer
Yes
Employees Worked With
Brandon
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hello, thank you for your kind words and this wonderful review!

December 04, 2023

Brandon was a huge help getting my tire replaced that is under my warranty, and went above and beyond providing transportation to and from work while the tire was being replaced More

by Customer
Recommend Dealer
Yes
Employees Worked With
Brandon
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hello, we're happy to hear you had such a positive experience with our team!

December 03, 2023

today l got robe broken window the alarm truck did not work because at yes dealer mecanic guy forgot to connecte back More

by ADANROJAS1578
Recommend Dealer
No
Employees Worked With
they disconnet the alarm truck never connect back clapsun not working
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

December 03, 2023

I love how fast and accurate they are. They keep you up to date with everything that is going on. More

by CALFORD28311
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you again for choosing Jim Ellis Buick GMC and we hope to see you again.

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