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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
971 Reviews
Call Service Center (770) 525-7429

971 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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January 16, 2024

Brandon stayed in touch with me and explained the repairs thoroughly. All repair jobs I’ve brought in are always handled promptly. Thats why I go out of my way to take my car to Jim Ellis service department More

by edge.aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon - service
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Jan 19, 2024 -

Jim Ellis Buick GMC Atlanta responded

Hi, we're so glad that we were able to go above and beyond your expectations!

January 16, 2024

Pretty good, if the service could be a little bit more faster, but everything was fine More

by JUNLINGZHANG2017
Recommend Dealer
Yes
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Jan 19, 2024 -

Jim Ellis Buick GMC Atlanta responded

Thank you so much for your feedback! We hope you have a great day!

January 15, 2024

Excellent service Brandon is friendly and knowledgeable. He understood my situation and took care of my vehicle More

by HUGHCARTWRIGHT71
Recommend Dealer
Yes
Employees Worked With
Brandon Black
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Jan 17, 2024 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your kind review; we are happy to pass along your comments to Brandon here at Jim Ellis Buick GMC! We look forward to your next visit! Take care!

January 15, 2024

Excellent They always get the job done for me get my car worked on and get it out pretty fast in a timely manner. I really appreciate it. More

by KFEW1992
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Jan 17, 2024 -

Jim Ellis Buick GMC Atlanta responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Ellis Buick GMC and we hope to see you again.

January 15, 2024

I need to make appointment with the general manager of the dealership. My experience is horrible, unbelievable and not truthful. More

by MICHAELLULSEGED
Recommend Dealer
No
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Jan 17, 2024 -

Jim Ellis Buick GMC Atlanta responded

Michael, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (770) 676-3287 so we can make your experience a positive one.

January 15, 2024

Awesome! Reggie has always gone the extra mile for my purchases of vehicles from Jim Ellis. He keeps me updated and his communication skills are excellent. More

by MICHAELROPER55
Recommend Dealer
Yes
Employees Worked With
Reggie
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Jan 17, 2024 -

Jim Ellis Buick GMC Atlanta responded

Michael, thank you for your kind review; we are happy to pass along your comments to Reggie here at Jim Ellis Buick GMC! We sincerely value your business and look forward to your next visit!

January 15, 2024

Dealership was very busy. Had to leave car for a couple of days. No loaner cars were available More

by ANGELICA.BRIDGES
Recommend Dealer
Yes
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Jan 17, 2024 -

Jim Ellis Buick GMC Atlanta responded

We truly appreciate your honest feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

January 15, 2024

Up to par Very clean. The refreshments are great. The service department is very thorough More

by REALLIFECOMFORT
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 17, 2024 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

January 15, 2024

I returned a part that I purchased with GMC points and was assured the points would be refunded and they never were. More

by CRAIGBARRY.CREATIVE
Recommend Dealer
No
Employees Worked With
Parts
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Jan 17, 2024 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 15, 2024

Great experience. Very accommodating during our service experience. Everyone was very pleasant. Even to the customers that were not so pleasant to deal with. More

by SPENCEFAMILY15
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Jan 17, 2024 -

Jim Ellis Buick GMC Atlanta responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Jan 19, 2024 -

Jim Ellis Buick GMC Atlanta responded

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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