Jim Ellis Buick GMC Atlanta - Service Center

It was like eating at Chick-fil-A. Meaning the customer service was over the top amazing and the experience was smooth and easy! Meaning the customer service was over the top amazing and the experience was smooth and easy! More

Poor execution of service Poor execution of service Poor execution of service Poor execution of service execution of service Poor execution of service More

Comfortable waiting area but kinda long wait for basic maintenance. Still a good value in comparison maintenance. Still a good value in comparison More

Great customer service. Friendly, caring, prompt and on time deliver and very customer service oriented. Friendly, caring, prompt and on time deliver and very customer service oriented. More

Dropped the truck off on Wednesday at 9am. Did not hear from the dealer until Monday that they were just then looking at it. Then by Monday evening was told they have to order the part and hav Did not hear from the dealer until Monday that they were just then looking at it. Then by Monday evening was told they have to order the part and have no eta on the arrival or availability of the part. Very poor communication More

It took longer than I expected I would hope for a short length of time for it to be finish length of time for it to be finish More

I was a bit dissatisfied with my last visit for 2 reasons: I was told I just needed rear brake pads a week before and at least 1000mi before I had to worry about rotors. But the service was done with reasons: I was told I just needed rear brake pads a week before and at least 1000mi before I had to worry about rotors. But the service was done with rotor resurfacing. I was also told that if I called ahead to make the appointment the pads would be there and I would be done by midday. I stayed at the dealership until about 3 PM. More

I was a bit dissatisfied with my last visit for 2 reasons: I was told I just needed rear brake pads a week before and at least 1000mi before I had to worry about rotors. But the service was done with reasons: I was told I just needed rear brake pads a week before and at least 1000mi before I had to worry about rotors. But the service was done with rotor resurfacing. I was also told that if I called ahead to make the appointment the pads would be there and I would be done by midday. I stayed at the dealership until about 3 PM. More

I was a bit dissatisfied with my last visit for 2 reasons: I was told I just needed rear brake pads a week before and at least 1000mi before I had to worry about rotors. But the service was done with reasons: I was told I just needed rear brake pads a week before and at least 1000mi before I had to worry about rotors. But the service was done with rotor resurfacing. I was also told that if I called ahead to make the appointment the pads would be there and I would be done by midday. I stayed at the dealership until about 3 PM. More