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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.1
958 Reviews

958 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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October 30, 2023

All was well except i was not aware I had to get out my car and go inside. The other dealer come out to my car. I waited in my car until another car pulled up and driver went inside, so I followed. Wish More

by F_A_TITUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Weinszichr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jones
Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for choosing Jim Ellis Buick GMC as your first choice for all your automotive needs!

October 26, 2023

It’s amazing sales persons and service department excellent, I recommend it to anyone else that wants to do business with them More

by joe@oncallelectricga.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Jones
Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for choosing Jim Ellis Buick GMC as your first choice for all your automotive needs!

October 25, 2023

Straightforward drop off. Lyft was helpful. Text communication was quick and clear. Easy to communicate More

by Andrew.allan.austin
Recommend Dealer
Yes
Oct 27, 2023 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

October 24, 2023

Too 3 different trips all day 2 get 0 done/pay $195 w light off More

by maellis371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Receptionist 5 stars, John Jones, IRVING REYES
Oct 27, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 05, 2023

I did like the service manager I worked with. Shop was too busy, service too rather long time! More

by Inadbullard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Recardia was helpful
Oct 13, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 30, 2023

Great service, thanks for checking my truck out. John was very friendly and professional. I look forward to my next service. More

by CEO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
September 30, 2023

Very poor communication I can not recommend this dealership. I will not use again. No follow up More

by KEVINJAMESMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Jones
September 18, 2023

Jim Ellis provides great service at every visit. All work performed as promised and with no delay. More

by richard.fuenes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Sep 22, 2023 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

September 15, 2023

Fast and friendly service. Got my car back ahead of time, which was a plus! More

by michelle.ridgeway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Sep 22, 2023 -

Jim Ellis Buick GMC Atlanta responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 14, 2023

Dropped off for a Monday appointment, didnt get a simple diagnosis until early Wednesday. Held my car for 2 more days without repair. Calls to the service rep to return and repair went unanswered and with More

by jchilds2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Jones
Sep 17, 2023 -

Jim Ellis Buick GMC Atlanta responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

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