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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
982 Reviews

982 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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November 18, 2023

I was a bit dissatisfied with my last visit for 2 reasons: I was told I just needed rear brake pads a week before and at least 1000mi before I had to worry about rotors. But the service was done with More

by aebmdau
Recommend Dealer
No
Nov 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 18, 2023

I was a bit dissatisfied with my last visit for 2 reasons: I was told I just needed rear brake pads a week before and at least 1000mi before I had to worry about rotors. But the service was done with More

by aebmdau
Recommend Dealer
No
Nov 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 18, 2023

I was a bit dissatisfied with my last visit for 2 reasons: I was told I just needed rear brake pads a week before and at least 1000mi before I had to worry about rotors. But the service was done with More

by aebmdau
Recommend Dealer
No
November 18, 2023

I was a bit dissatisfied with my last visit for 2 reasons: I was told I just needed rear brake pads a week before and at least 1000mi before I had to worry about rotors. But the service was done with More

by aebmdau
Recommend Dealer
No
Nov 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 18, 2023

I was a bit dissatisfied with my last visit for 2 reasons: I was told I just needed rear brake pads a week before and at least 1000mi before I had to worry about rotors. But the service was done with More

by aebmdau
Recommend Dealer
No
Nov 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 18, 2023

I was a bit dissatisfied with my last visit for 2 reasons: I was told I just needed rear brake pads a week before and at least 1000mi before I had to worry about rotors. But the service was done with More

by aebmdau
Recommend Dealer
No
Nov 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 16, 2023

Always professional, always on-time and consistent with service estimates. I have been a loyal customer since 2018. More

by robertdavies678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted W., John Jones
Nov 16, 2023 -

robertdavies678 responded

Thank you again!

November 13, 2023

I went to change oil but they didn’t reset oil in my car also didn’t put new sticker for next oil change More

by Mhedi3288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Jones
Nov 18, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 11, 2023

Service Manager/Dillon and the staff, took excellent care of our Gabby/2018 Sierra SLT. We called and explained what was happening and we were scheduled for the next available appt. Great and friendly staff More

by BLKPEPPER66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Weinszichr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager/Dillon 5 Stars, Ricardo Nash, John Jones
Nov 18, 2023 -

Jim Ellis Buick GMC Atlanta responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 09, 2023

Never any complaints about service. I think prices are way too high, but that is true everywhere. Sometime I feel like I am being told I need work that may not really be necessary. Eve More

by JIM.KENDALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Nov 18, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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