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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
973 Reviews

973 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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June 06, 2023

John Jones is a very professional advisor and was very attentive to what my car needed. He explained everything very well so that I could understand. More

by neob2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Jun 19, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you so much for your feedback! We hope you have a great day!

May 25, 2023

Good quality service performed and good service advisors who help with more than just the recommended services and pricing. More

by RonoS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Weinszichr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jones
Jun 02, 2023 -

Jim Ellis Buick GMC Atlanta responded

We're glad to hear you found our staff was so knowledgeable and helpful!

May 20, 2023

Jim Ellis Buick GMC Atlanta has an excellent Service Department. I’ve been taking my 2006 Envoy Denali there for many years and they are always courteous, schedule fast appointments, diagnosis the prob More

by DIACHAPERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The Gentleman that sits next to John Jones is very nice too., John Jones
Jun 02, 2023 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon!

May 19, 2023

I came, left with Lyft. Tony and I had a lovely conversation during ride back home. John called once to update me and tell me the car would be ready soon. I rode back to GMC More

by joy.hardwick@gmail.com
Recommend Dealer
Yes
Employees Worked With
John
Jun 02, 2023 -

Jim Ellis Buick GMC Atlanta responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Buick GMC!

May 19, 2023

my service rep was awesome, communicated throughout process! will be back for service next time I need it. More

by CHRIS_CHATTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Jun 02, 2023 -

Jim Ellis Buick GMC Atlanta responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 18, 2023

Ted was excellent service coordinator and reviewing my service issues. I was pleased that the issue with my air conditioner was diagnosed and repaired. More

by HAMILTONCDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted, John Jones
Jun 02, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC!

May 18, 2023

My service advisor was great and kept me informed and the service was quick. I will continue to get my truck serviced at Jim Ellis Buick GMC Atl More

by tsrw3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Jun 02, 2023 -

Jim Ellis Buick GMC Atlanta responded

We're glad to hear you found our staff was so knowledgeable and helpful!

Jun 02, 2023 -

Jim Ellis Buick GMC Atlanta responded

We sincerely value your business and look forward to your next visit!

May 18, 2023

My service advisor was great and kept me informed and the service was quick. I will continue to get my truck serviced at Jim Ellis Buick GMC Atl More

by tsrw3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
May 17, 2023

Friendly knowledgeable and helpful John is great at communicating and explaining things that are going on with my Yukon More

by MIKE.ONORI@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
John
Jun 02, 2023 -

Jim Ellis Buick GMC Atlanta responded

We're pleased to know we have been able to exceed your expectations and really help you out!

April 29, 2023

Very slow . Not very service oriented made appointment still told 4-6 to change the oil More

by SHERRYSTANLEY03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Jones
May 11, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

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