Jim Ellis Buick GMC Atlanta - Service Center

1st trip they did not do all the work quoted , 2nd trip they did not get all completed , now they want a 3rd trip to do replace a few bulbs that should have been check out before the vehicle was released , they did not get all completed , now they want a 3rd trip to do replace a few bulbs that should have been check out before the vehicle was released , I want be back More

Scheduled service and representative was helpful in looking atvthe previous work that had been done to sufficiently advice. I left the vehicle there all day and they called me when itvwas ready but fa looking atvthe previous work that had been done to sufficiently advice. I left the vehicle there all day and they called me when itvwas ready but failed to wash the vehicle. More

They replace my transmission on my 2007 Grand Prix GXP & did good job go to them did good job go to them More

I am VERY DISSATISFIED with the service! For specific details regarding why. I prefer to be contacted directly at my phone number on file. In sum, the pace (or lack thereof) at getting servi For specific details regarding why. I prefer to be contacted directly at my phone number on file. In sum, the pace (or lack thereof) at getting service with me ALWAYS being the customer in pursuit of the rep for responsiveness. My car was towed there on Aug 15 and it is still in the shop due to a blunder on the part of the shop. The tow truck went there on Sept 2 to get it and ended up leaving without it. Another reason is that the labor to install a new radiator I provided was quoted as $741 (or $900+ with taxes and other charges) compared to 3 other competitors' quotes of $402, $375, and $250. Jim Ellis" quote was an inexplicably high outlier!! More

The staff is helpful and friendly. They work hard to provide good service in a timely manner. They work hard to provide good service in a timely manner. More

Jim Ellis GMC came to my rescue when I Lost my keys! Skip and Ted were terrific in Parts and Service. Skip and Ted were terrific in Parts and Service. More

Jon Jones great service advisor first off! Other than that car has been to service for four turbos due to them putting after market parts each time 3months sit time each visit!! No loaner! Wou Other than that car has been to service for four turbos due to them putting after market parts each time 3months sit time each visit!! No loaner! Wouldn't recommend More

Everyone was very kind and professional, I guess this is where I will do my car business from now on . where I will do my car business from now on . More

John Jones always provides excellent service. I would recommend Jim Ellis to anyone needing Buick/GMC service. I would recommend Jim Ellis to anyone needing Buick/GMC service. More

Very poor communication regarding status of vehicle. Had to reach out multiple times for an update. Never able to resolve the issue. Incredibly frustrating. Had to reach out multiple times for an update. Never able to resolve the issue. Incredibly frustrating. More