Jim Ellis Buick GMC Atlanta - Service Center

I frequent this location so overall I’m satisfied but my most recent experience was not the best. We have an older vehicle that required some repairs and unfortunately the vehicle came in performing better most recent experience was not the best. We have an older vehicle that required some repairs and unfortunately the vehicle came in performing better than when I left. We got motor mounts replaced that were supposed to absorb the shock but the car vibrates and never did before. The mechanic and advisor blamed it on the age of the vehicle. If I would have known the outcome, I would have chosen a different path. Although the outcome was not desirable, my service advisor was responsive and respectful during the process. More

My service was great they got me in and out in a timely fashion and I have no complaints . fashion and I have no complaints . More

Great customer service and very friendly. I received quick service and am a satisfied customer I received quick service and am a satisfied customer More

Friendly fast and efficient service. Will continue to use ther services provided by Jim Ellis GMC. Will continue to use ther services provided by Jim Ellis GMC. More

Excellent service. They make me feel like a valued customer and remember my needs and are always willing to listen. They make me feel like a valued customer and remember my needs and are always willing to listen. More

I was quoted 1 hour for my service to be completed when I scheduled the appointment but upon checking was told it’d be 2 hours. That’s 100% error rate. I was told it’d be 40 minutes before someone could e scheduled the appointment but upon checking was told it’d be 2 hours. That’s 100% error rate. I was told it’d be 40 minutes before someone could even touch my vehicle. Good experience beyond that. More

The service was fine. As always, the work is professional and done according to industry best practices. The system for appointments was not fine. An appointment just mean As always, the work is professional and done according to industry best practices. The system for appointments was not fine. An appointment just means the car sits in their yard, waiting until a technician can get to it. Thus, a 24-hour job became a five day job. Most of those five days the car sat in the yard doing nothing. I asked to bring the car when there is a technician available, this couldn't be done. An appointment to get in line? This is a problem that was solved a hundred years ago in the restaurant industry, it's called a sing-in sheet. When your number is called, you come over and get service. Nowadays it's even better, they can call you when they're ready for you. Being without the car for an extra four days, for no reason at all except poor pipeline management, was a hardship for our family and overshadows the actual service. More

I really appreciate the attention and follow-up I have received from this service department. The service managers (especially Ted) listen to you and communicate via text and phone regularly. Overall, t received from this service department. The service managers (especially Ted) listen to you and communicate via text and phone regularly. Overall, this service department work hard to keep their promises too. Buying a car is more than just an initial investment, but rather a long term commitment and thus the service department is crucial to the overall customer experience a dealership should and is expected to provide. More

The service is exceptional! The service department has been very helpful and always gone out of their way to accommodate and assist. I wouldn’t take my Yukon anywhere else to ge The service department has been very helpful and always gone out of their way to accommodate and assist. I wouldn’t take my Yukon anywhere else to get serviced! More

The communication with my service advisor was Terrible. I was also told that I had a coolant leak. When I pushed back at the issue, it came back as seepage/residue . Upon my inspection with another one of I was also told that I had a coolant leak. When I pushed back at the issue, it came back as seepage/residue . Upon my inspection with another one of y’all’s technician no leak or residue was found. I left the vehicle a few more days to evaluate for the leak. Nothing was found. Furthermore, I was told I had a lot of carbon buildup. When I asked questions how they were able to determine that. It was brushed to the side. I did ask the service manager to get involved. But unfortunately, a week later, I was the one making the phone calls and checking on the status of my vehicle. At that time I was told my service advisor is no longer with your company and my vehicle is ready. I drove up to the dealership and again had to get the service manager involved. He introduce me to a new service advisor and the ball finally started rolling. And unfortunately, this has left me feeling very uneasy about the dealership and questioning my loyalty to return for service. I am very much so in the market to buy a new vehicle but after my experience, I will think long and hard if Jim Ellis is the right place. More