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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
989 Reviews
Call Service Center (770) 525-7429
Today: 7:30 AM - 7:00 PM Closed Now
View All Hours

989 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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August 21, 2022

Everyone was very kind and professional, I guess this is where I will do my car business from now on . More

by jkcool1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones, Brandon Cannon
Report | Print
Aug 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

We're pleased to know we have been able to exceed your expectations and really help you out!

August 20, 2022

John Jones always provides excellent service. I would recommend Jim Ellis to anyone needing Buick/GMC service. More

by Skavilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
Aug 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2022

Very poor communication regarding status of vehicle. Had to reach out multiple times for an update. Never able to resolve the issue. Incredibly frustrating. More

by alancosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Jones, Brandon Cannon
Report | Print
Aug 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Alan, Thank you for bringing this to our attention. We take these concerns seriously and will be using this feedback to better our processes moving forward. Our Service Director is looking into this and contacting you shortly, if he hasn't already. Thank you again for taking the time to let us know about your experience. We sincerely appreciate your business and hope to correct this for you soon.

More
Aug 23, 2022 -

alancosby responded

No need. I have gotten rid of the GMC Sierra and purchased a Toyota Tundra.

August 17, 2022

John was great and they got my car fixed at a price that worked for me. More

by DRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
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August 13, 2022

John Jones did an excellent job for getting my vehicle completed and met every expectation that I had for this visit. Thank you John and tech More

by jimgetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
Aug 18, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

August 10, 2022

Great customer service and communication. Would highly recommend to anyone for service on their Honda vehicle More

by shawnaphillips14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Fortes
Report | Print
Aug 14, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

August 05, 2022

I was disappointed that it took a week to repair my car. Also, during that week, my car was not washed and it was parked outside under a tree, making it extremely dirty. More

by Hzun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
Aug 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for bringing this to our attention. We sincerely apologize that your experience fell so far below our standards. Please give our Service Director, Jason Blanchard, a call at 678-259-0523 your earliest convenience to resolve this for you.

August 04, 2022

Our company has a 2022 vehicle that we put in for service and repair. We did it four different times taking up employees at our company time. End result, scratches on the vehicle in two different areas and r More

by Info
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kathy Perkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jones, Brandon Cannon
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Aug 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. Please give our Service Director, Jason Blanchard, a call at 678-259-0523 to discuss this further. Again, thank you for your feedback and have a wonderful day.

More
July 27, 2022

Everyone in Customer Service was nice. Follow up was slow. My Rep was out sick. More

by WALKER.SHEILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Perkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jones, Brandon Cannon
Report | Print
Aug 03, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Jason Blanchard, directly at 678-259-0523. Again, thank you for your feedback and have a wonderful day.

More
July 27, 2022

Service was slow and at times unresponsive. But overall I was informed of multiple issues and the work got done. More

by dmcd88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James ?
Report | Print
Aug 03, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Jason Blanchard, directly at 678-259-0523. Again, thank you for your feedback and have a wonderful day.

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