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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
957 Reviews
Call Service Center (770) 525-7429

957 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

Sort by
May 25, 2022

Serviced the car. Car returned dirty. No car wash. Highly disappointed. Will not return to this dealership for service More

by Nlpringle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Jones
Report | Print
May 27, 2022 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. If you're willing, please contact our service manager, Jason Blanchard, at 678-259-0523 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 25, 2022

Ted kept me informed about ever step of the service of fixing my SUV. The timeline of when my car was to be ready was within the time expected. The arrangement of the car rental was very helpful and conve More

by #1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted in service dept
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May 27, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 25, 2022

The service was very acceptable they took the car in on time and it was already on time the car was clean I was quite pleased More

by mken30338
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jones, Brandon Cannon
Report | Print
May 27, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.

May 23, 2022

Great customer service! I will definitely return. Mr. Jones was very helpful and courteous. Would also recommend. More

by joycelynjones23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
May 25, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC. Thanks for the recommendation, and have an amazing day!

May 23, 2022

I was greeted warmly, provided an accurate estimate for wait time, car always runs well More

by AVBROWN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
May 25, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2022

Shortest wait time for an oil change, tire rotation and other work. Used remaining My Buick points worth $60 More

by DAZJRT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
Report | Print
May 24, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 20, 2022

Ted was fantastic to work with - great communication! He made the process smooth and easy for us. More

by MALCARMOUCHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Brown
Report | Print
May 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 20, 2022

Fast, friendly service. Reasonable service. I will continue to take my vehicle here for service More

by dashinhurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Rowe
Report | Print
May 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 20, 2022

Great customer service and relatively quick turnaround. John was great - I recommend this service center More

by APEIPERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
May 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 20, 2022

Overall great communication and customer service I would recommend to anyone who has a gmc More

by O.JBELLIARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John, John Jones, Tim Brown, Brandon Cannon, James Stecker
Report | Print
May 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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