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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.1
958 Reviews
Call Service Center (770) 525-7429

958 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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May 20, 2022

Overall great communication and customer service I would recommend to anyone who has a gmc More

by O.JBELLIARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John, John Jones, Tim Brown, Brandon Cannon, James Stecker
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May 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 19, 2022

Engine went out at 70k miles - lemon truck- John is the man up front- other transmission issues throughout the life of this truck More

by T.BUSSELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Jones
Report | Print
May 26, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi. We truly appreciate your honest feedback and would like to learn more about your situation. If you are willing, please contact our service manager, Jason Blanchard. at 678-259-0523. We look forward to speaking with you.

May 19, 2022

These people are pretty professional,they keep their word- they work at a quick pace- I was delighted More

by Torrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
May 20, 2022 -

Torrey responded

I had a transmission issue,and a ignition cylinder problem,so the mechanic is very Good- John said that he has been working on cars for years-my car was fixed in 48 hours!

May 18, 2022

The service was very efficient and the representative was courteous and informative. The service was completed well within the time stated More

by MMARCHITECT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
Report | Print
May 20, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 18, 2022

Great service and it was a reasonable price. They didn’t try to upsell me on services not needed. More

by jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
May 20, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 18, 2022

They do a good job of getting us in and out for the most part. They have been slow recently but otherwise they have been pretty good. More

by CARMSTEAD
Recommend Dealer
Yes
Employees Worked With
John Jones, Tim Brown, Brandon Cannon, James Stecker
Report | Print
May 20, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 16, 2022

I was lied to repeatedly and was not kept informed as to the status of the repair. More

by JTARLOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Rowe
Report | Print
May 26, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. Thank you again for taking the time to leave us your honest feedback.

May 16, 2022

My wife and I for a thermostat replacement we were nicked and dimed for everything. This car is a 2018 Arcadia denali there has been several major problems since we had it. I feel that this car is a lemon l More

by CHARLESLAMPLEY6505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name of any particular person just very frustrated with this vehicle.
Report | Print
May 26, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like to learn more about the situation that you described. If you are willing, please contact our service manager, Jason Blanchard, at 678-259-0523. We hope to hear from you soon.

May 15, 2022

Unhappy with my last service call Had my car for three weeks and didn’t address an issue we discussed several times More

by GMCJSC
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Rowe
Report | Print
May 17, 2022 -

Jim Ellis Buick GMC Atlanta responded

Please reach out to our service manager, Jason Blanchard, at 678-259-0523 so we can work towards a resolution. Thanks for bringing this to our attention. We hope to hear from you soon. All the best, Jim Ellis Buick GMC.

May 13, 2022

Don’t enjoy having to decline additional/upswell services every time. Wash/vacuum as part of regular maintenance appts would be appreciated More

by scottwalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
May 16, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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