Jim Ellis Buick GMC Atlanta - Service Center

Good service. Friendly folks. Long wait time for an oil change, but understand time due to Covid impacts on man power. Friendly folks. Long wait time for an oil change, but understand time due to Covid impacts on man power. More

Quality of service: excellent. Staff. Particularly , Harley Wade and John Jones, we’re most helpful and courteous. Staff. Particularly , Harley Wade and John Jones, we’re most helpful and courteous. More

Excellent communication and service as usual. I was kept fully informed of the progress and able to make decisions regarding various services. I was kept fully informed of the progress and able to make decisions regarding various services. More

Water leak in street closed dealership day of my appt after being there 49 mins. NO ADDITIONAL APPT WAS EVER MADE AND NO FOLLOW UP after being there 49 mins. NO ADDITIONAL APPT WAS EVER MADE AND NO FOLLOW UP More

Excellent customer service, I will definitely be back if I have an issues with my vehicle. I have an issues with my vehicle. More

took 3 hours for a SCHEDULED oil change and tire rotation. technician didn't put my air filter box back together and 2 bolts were missing. I had to drive back to the dealership to get this correcte rotation. technician didn't put my air filter box back together and 2 bolts were missing. I had to drive back to the dealership to get this corrected and got zero apologies. More

Great service and good communication throughout the entire process to complete the needed repair on my vehicle. entire process to complete the needed repair on my vehicle. More

Great service the staff was very friendly thanks to John Jones and the other guys Jones and the other guys More

Serviced the car. Car returned dirty. No car wash. Highly disappointed. Will not return to this dealership for service Car returned dirty. No car wash. Highly disappointed. Will not return to this dealership for service More

Ted kept me informed about ever step of the service of fixing my SUV. The timeline of when my car was to be ready was within the time expected. The arrangement of the car rental was very helpful and conve fixing my SUV. The timeline of when my car was to be ready was within the time expected. The arrangement of the car rental was very helpful and convenient that I could still take care of my personal business. The 2 people providing my transportation to and from the car rental lot were very helpful also. Great service clean environment. P S - just get some bigger taller more comfortable sitting chair for people like me over 6 ft and a little more voluptuous. 😊 Thanks More