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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.1
958 Reviews
Call Service Center (770) 525-7429

958 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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May 12, 2022

Service Department customer service communication is very bad. Pick my truck up yesterday after being service for coolant line R/R the line’s leak and truck ran hot and died. It’s 1:30pm the day after and no More

by BBQGUY4U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven
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May 17, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello, we are disappointed to see your low star rating. If you are willing, please reach out to our service manager, Jason Blanchard, at 678-259-0523 so that we can work towards a resolution. Thank you.

May 11, 2022

I have a magnificent service, the people are very professional, very nice work I highly recommended More

by joe@oncallelectricga.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
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May 13, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC! Thanks again for the recommendation, and have an amazing day!

May 10, 2022

Great appointment service. Great customer service at entrance and seating. Staff was awesome. Also great work service on SUV! Thanks for your wonderful service. More

by MARILYNPERRY718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
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May 13, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 09, 2022

Great service experience. Very friendly a d knowledgeable employees. Cared about my. Time and concerns More

by tweinsziehr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
May 11, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

May 08, 2022

My engine light came on and my diagnostics said an emissions problem was detected. This was 2 days before I was to leave on a trip. Ted got me in the next day and the problem was fixed in two hours an More

by cwierson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted
Report | Print
May 10, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 07, 2022

Wasted my hold day when I came in for a new battery that was under warranty. They told me is was fine, had me leave to still have problems. Cam back in anf they said yes its the battery. Ive spent 2 consec More

by George Clarke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ted
Report | Print
May 11, 2022 -

Jim Ellis Buick GMC Atlanta responded

Here at Jim Ellis Buick GMC, we are always looking for ways to improve and we sincerely appreciate your input. If you would be willing, we would like to have you contact our service manager, Jason Blanchard, at 678-259-0523 to discuss ways we can better serve you in the future. Thank you.

May 06, 2022

We had a great experience with Ted at GMC. He took care of all our needs and our car is back in great working order. Thanks! More

by Kathleen G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted in service!
Report | Print
May 09, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

May 05, 2022

Service is great! ! Prices are just a little high. Overall it is a great dealership. More

by ALDAVIS928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones, Tim Brown, Brandon Cannon, James Stecker
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May 07, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

May 04, 2022

Excellent customer service and excellent work. My car looks amazing- inside and out! Very appreciative. More

by juliaweiss24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Report | Print
May 06, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 04, 2022

The service advisor Greeted me as soon as I pulled up and I received a quick diagnosis and they had me back on the road quickly More

by Julian Thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Weinsziehr
Report | Print
May 06, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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