Jim Ellis Buick GMC Atlanta - Service Center

Found service rep. Friendly and helpful. Kept me informed concerning my issue. Though he had no control over final price I was up to date on the final outcome as well as when service can be completed. Reques concerning my issue. Though he had no control over final price I was up to date on the final outcome as well as when service can be completed. Requested a loaner due to length of service however we shall see. More

Lyft ride is invaluable, really handy and important when booking service. I also like the $15 discount after 2pm. It's also been very helpful booking service, not as busy lately. booking service. I also like the $15 discount after 2pm. It's also been very helpful booking service, not as busy lately. More

I showed up almost 30 minutes late to my scheduled maintenance, but my rep (John Jones) was very understanding as I was scrambling with work calls. He got me set up at the work station in the waiting maintenance, but my rep (John Jones) was very understanding as I was scrambling with work calls. He got me set up at the work station in the waiting room and took care of my car while I was able to enjoy some coffee and wifi. Definitely a fan and always great to see John. More

John Jones kept me informed the whole time my car was being serviced. I like the fact that JE is familiar with my car and don't waste time trying to figure it out. I assume the work will be good and being serviced. I like the fact that JE is familiar with my car and don't waste time trying to figure it out. I assume the work will be good and the warranty on the work will be honored if there is a problem that needs to be re addressed. More

Got new rims installed at a competitive price. Very happy with service and ability to get my car attended to in a short amount of time. with service and ability to get my car attended to in a short amount of time. More

It was a pretty good service. I appreciate that they located the problem and fixed with 2 days. I wasn’t 100% please with my first interaction with my service rep. He wasn’t rude, but definitely wasn’t located the problem and fixed with 2 days. I wasn’t 100% please with my first interaction with my service rep. He wasn’t rude, but definitely wasn’t very friendly. Nicole was very nice and helpful! More

Our “advisor” never communicated with us until I finally got thru the gauntlet of on hold calls and reprimanded him for not keeping open communication. Then the charged me for a sensor that was, again, ne got thru the gauntlet of on hold calls and reprimanded him for not keeping open communication. Then the charged me for a sensor that was, again, never communicated as needing changed. We asked for the complimentary cleaning. If it was done, it was half assed at best. Seriously, they may have turned a water hose on. The “screening at the door” was laughable. I was already in and waiting on someone to acknowledge the fact I was there before anyone asked, “You’re not supposed to be in here. Were you temp checked before coming in?” no, maybe man the station? It’s not my job. I get the we’re in a pandemic, but poor customer service can’t hide behind a crisis. It’s only magnified More