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Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
989 Reviews

989 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

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April 26, 2022

Employees were friendly and professional. I wrote a check and was very surprised that it took at least 15 mins for the cashier to process the check thru your system. I was surprised also tha More

by PJDAILEY
Recommend Dealer
Yes
Employees Worked With
I don’t recall names
Apr 29, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

April 25, 2022

The price increase is completely outrageous. . that will be my last appointment at Jim Ellis unfortunately. More

by SELLA1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones, Tim Brown, Brandon Cannon, James Stecker
Apr 28, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 343-2959 to discuss your concerns, as your satisfaction is of utmost importance to us.

April 25, 2022

John Jones provided excellent customer service. He was very responsive and attentive to the details. More

by CWCLARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Apr 28, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 22, 2022

Professional, caring, kept me informed about the repair as I waited for my car, repair was completed More

by STROZIER04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
Apr 25, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

April 20, 2022

Ted weinszierhr provided excellent customer service. Always kept me informed as to the status of my truck. More

by ROBERT.MORRIS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Weinsziehr
Apr 23, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC. We hope to see you soon!

April 14, 2022

Courteous, easy to make an appointment, thorough explanation of issues found and cost to resolve. Finished work in time estimated. Very Satisfied with work and dealership. More

by DDOYAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones, Tim Brown, Brandon Cannon, James Stecker
Apr 18, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 14, 2022

Working with them since 2016. Had one incident where my quarters were missing after they done service. More

by Ij
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven
Apr 18, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Jim Ellis Buick GMC (770) 343-2959

April 13, 2022

They told me it would take an hour and a half to wait, and they had me out the door in an hour. There was no hassle and they advised me on getting my alignment done next time I come in. The truck is run More

by TheCanMan77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones, Tim Brown, James Stecker
Apr 17, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 11, 2022

I really liked my experience, with Steven Rowe as my technician. I enjoyed the balance of technology (text messages, online payments) and in person service via phone calls. I will come back for my Bui More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : steven
Apr 13, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC! We look forward to your next visit! Take care!

April 11, 2022

I always receive excellent service at Jim Ellis Buick GMC Atlanta. Steven Rowe was great at communication and explaining what needed to be done! I highly recommend this location More

by LBTOES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Rowe
Apr 14, 2022 -

Jim Ellis Buick GMC Atlanta responded

Hi there, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Apr 16, 2022 -

LBTOES responded

Excellent service!!!

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