Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
959 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
959 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
Sort by
February 03, 2020
Great customer service My experience was good, I always come here. I was totally satisfied. I would recommend friends family and anyone who needs there car serviced. Thank Y My experience was good, I always come here. I was totally satisfied. I would recommend friends family and anyone who needs there car serviced. Thank You More
by WALTERSTJ1005
Verified CustomerEmployees Worked With
Jake Bugrovsky
January 30, 2020
Great Customer Service Our truck had a serious manufacturer's defect. The service manager and general manager went to bat for us with GM. The outcome was, they facilitated g Our truck had a serious manufacturer's defect. The service manager and general manager went to bat for us with GM. The outcome was, they facilitated getting our truck replaced with a reasonable upcharge on our part. We absolutely recommend this dealership! All of the staff we dealt with were friendly and professional. More
by kerriemurphy
Employees Worked With
Ralph Sorentino, Nicole Quinones, Michael Mills
January 29, 2020
Great Service at Jim Ellis Buick I needed an oil change very badly, and Jim Ellis Buick was able to get me in, even though they were completely booked that Saturday! I called other Bu I needed an oil change very badly, and Jim Ellis Buick was able to get me in, even though they were completely booked that Saturday! I called other Buick dealerships and explained my "emergency situation!" All of them said "we can get you in on Monday," but Jim Ellis displayed once again why they are second to none!!! They got me in there and took care of my car, that's why I'm so glad I purchased my vehicle from Jim Ellis! More
by A.BWRIGHT
Employees Worked With
Dont recall his name but he checked my vehicle in, and he was "GREAT!", Ricardo Nash, Blake Delacroix Kenya
January 24, 2020
Jim Ellis is the best. All personnel were nice and very polite. My vehicle was completed in a reasonable time frame. I changed my preferred dealership to Jim Ellis. polite. My vehicle was completed in a reasonable time frame. I changed my preferred dealership to Jim Ellis. More
by RSMANN670
Employees Worked With
Tim
January 23, 2020
Tim in the service department did an excellent job for me. He stayed in contact throughout my repair, he described the issues that my vehicle was having in an understandable way, he was very thorough and me. He stayed in contact throughout my repair, he described the issues that my vehicle was having in an understandable way, he was very thorough and very professional. I highly recommend Jim Ellis Service department More
by JASON@JBRENNON.COM
Employees Worked With
Tim
January 23, 2020
Yes, Tim was courteous and a joy! My wait was longer than normal for an oil change (2 hours) and due weather, there was no car wash. He provide and IOU. I appreciate that! normal for an oil change (2 hours) and due weather, there was no car wash. He provide and IOU. I appreciate that! More
by Tali
Employees Worked With
Tim
January 23, 2020
Warranty service. No-fuss, no muss. Courteous and friendly service. The car was in for a fairly long time due to the nature of the problem, but we were kept well inform No-fuss, no muss. Courteous and friendly service. The car was in for a fairly long time due to the nature of the problem, but we were kept well informed of the work as it progressed. More
by GONZALO_FERNANDEZ
Employees Worked With
John Johnson
January 22, 2020
Customer service quality has gone down hill specially at service dept my vehicle was not even inspected correctly efore I was told that it was not covered which clearly shows their lock of willingness service dept my vehicle was not even inspected correctly efore I was told that it was not covered which clearly shows their lock of willingness to repair the defect on my vehicle More
by ALEX_ARTEAGA7
Employees Worked With
Service advisor, service manager
January 21, 2020
Service and new tires Brandon Jordan is the "face" of Jim Ellis Buick for me, and he is wonderful to work with. While I sometimes get frustrated with the time it takes to Brandon Jordan is the "face" of Jim Ellis Buick for me, and he is wonderful to work with. While I sometimes get frustrated with the time it takes to complete tasks, Brandon is always upbeat and helpful. More
by HENRYBOWDENJR
Employees Worked With
Brandon Jordan
January 17, 2020
Superb Service as always As always in the eight years that I've owned my Terrain, the service provided by your dealership when I bring my car in was excellent. The staff is p As always in the eight years that I've owned my Terrain, the service provided by your dealership when I bring my car in was excellent. The staff is professional and courteous, with the service provided being efficient. My car's service was completed in the estimated time frame with your staff informing me that my 8-year old Terrain was in great shape. More
by PATRICK.RILEY
Employees Worked With
I don't remember the name of my service consultant, but he was great
