Jim Ellis Buick GMC Atlanta - Service Center

Routine Maintenance I needed an oil change and tire rotation on my '18 Sierra and also have a leaky heater core hose inspected. The (first) visit did not diagnose the lea I needed an oil change and tire rotation on my '18 Sierra and also have a leaky heater core hose inspected. The (first) visit did not diagnose the leak, granted it was a rainy day. The second visit did take care of the issue after several hours. I made a very, very clear request to avoid the car wash as it's terrible for one's paint and my truck is black. These machines are full of grime (especially in the winter) that is repeatedly swept across the paint. My truck is now full of scratches. There needs to be better communication between the folks that run the place and those in the back of the shop. Everyone was nice but it's hours of buffing and/or hundreds of dollars to get the paint right. If I drove through a briar patch, that's one thing but we're reviewing a dealer experience within a nice zip code of Atlanta. Porsche has a dealership a block away, surely they listen. More

Good experience more recently. Cortez was an outstanding service advisor and now that he is gone it appears John does the same. Good work Jim Ellis Buick! service advisor and now that he is gone it appears John does the same. Good work Jim Ellis Buick! More

3rd Party Warranty Work John Jones really went to bat for me with a 3rd party warranty company that originally denied a claim without even looking at the vehicle. After John John Jones really went to bat for me with a 3rd party warranty company that originally denied a claim without even looking at the vehicle. After John's persistence, the company sent an adjuster to the repair shop and admitted that the repair should indeed be covered by my warranty. BIG savings for me!!!! More

First Visit This was my first time at this dealership for service of my new car. I received my car at the time promised and was very pleased with the personal att This was my first time at this dealership for service of my new car. I received my car at the time promised and was very pleased with the personal attention shown to me as well as all guests being served that mormng. More

The oil change and rotation was completed quickly and the staff was very courteous. Particularly the service representative I worked wish. I believe bus name is John. staff was very courteous. Particularly the service representative I worked wish. I believe bus name is John. More

Great Experience This was our very first service on our new GMC Acadia. Tim Brown took good care of us and our experience was very much appreciated. This was our very first service on our new GMC Acadia. Tim Brown took good care of us and our experience was very much appreciated. More

Came and got an oil change and new tires Service was great and was in and out in a couple of hours. This is my go to place for all my car needs and services. Service was great and was in and out in a couple of hours. This is my go to place for all my car needs and services. More

For just what they did which was a oil change and filter and check and fill fluids. The price is to high and plan to use another reliable dealer or oil change specialist. Not with 100$ for what the did. You and check and fill fluids. The price is to high and plan to use another reliable dealer or oil change specialist. Not with 100$ for what the did. You have increase your price ever year for the past 3 years and that is not right to a loyal customer like my self. For what they did I should be paying less More

Assault by Battery I had to return to have them finish connecting my truck battery which screwed up the truck computer. Assuring us just putting a few miles on the truc I had to return to have them finish connecting my truck battery which screwed up the truck computer. Assuring us just putting a few miles on the truck would fix it. After 300 miles they admitted the ground wire was loose. Of course no apologies from the shop. More

Great job. The service department started my visit off really well because they remembered me from the last time I was in. I use a wheelchair and John knew exact The service department started my visit off really well because they remembered me from the last time I was in. I use a wheelchair and John knew exactly what to do when I get my wheelchair out of the trunk -when I need help and when I can do it by myself. He is always so friendly and good with his explanations of what's wrong, it gives me confidence in the rest of the service department. Thanks guys for always doing a great job. More