Jim Ellis Buick GMC Atlanta - Service Center

Communication My vehicle was Towed here after it stopped on me . The communication amongst the staff was great . John made sure to break down the pricing and let m My vehicle was Towed here after it stopped on me . The communication amongst the staff was great . John made sure to break down the pricing and let me know everything that was going on with my truck .It’s never good for your vehicle to just stop working ,especially around the holidays. But they seem to find a way to get the pricing down which was awesome for me thank you guys. More

Oil Change Took Way Too Long I dropped my car off the night before my 7:40am oil change. I didn’t drive off the lot with my car until 2pm for a 7:40am oil change. There’s a reaso I dropped my car off the night before my 7:40am oil change. I didn’t drive off the lot with my car until 2pm for a 7:40am oil change. There’s a reason I got a 7:40 am appt. so I could have my car back early. It should not take that long for an oil change. More

always a painless process The service advisor was friendly, double checked what services were needed, gave me a time my car would be finished and met that time. He answered my The service advisor was friendly, double checked what services were needed, gave me a time my car would be finished and met that time. He answered my questions thoroughly and when he wasn't 100% sure of this answer he went to someone to clarify. More

Always a great experience Have used this dealership for a number of years to service our GMC Yukon. Last two visits John Jones was my service advisor. His customer service is Have used this dealership for a number of years to service our GMC Yukon. Last two visits John Jones was my service advisor. His customer service is excellent and he always checked in during my wait to keep me updated on the progress of the repair. Overall a great experience. More

Unscheduled Visit Dropped in on an unscheduled visit for an oil change. Given a two to three hour window for completion. All work completed in a satisfactory and profes Dropped in on an unscheduled visit for an oil change. Given a two to three hour window for completion. All work completed in a satisfactory and professionally manner in a little over an hour. John was very professional and kept me abreast of the status of my vehicle throughout the process. More

Too busy for customers waiting I took my car in just to have a few things checked and suddenly the bill was $4500. That was just too much for me. I called to pick up my car and it w I took my car in just to have a few things checked and suddenly the bill was $4500. That was just too much for me. I called to pick up my car and it was not ready to be driven so I kept calling back for five times; it was very hard if not impossible to get through to the service department to actually get a human on the phone. Finally I said I was coming at three o’clock and I needed it ready to drive to another location and have it checked by someone else. Their estimate was much less. I realize you are a big operation you have lots of overhead and lots of salaries to pay but I cannot afford prices like that. More

Mechanics are good. Communication not so good. Been using service for years. Mechanical staff keeps my car in good condition. Service lane staff don’t return calls when they promise, and constant Been using service for years. Mechanical staff keeps my car in good condition. Service lane staff don’t return calls when they promise, and constantly complain about how busy they are. Very pleasant when they are finally contacted, but would like to see better response. More

A bad experience this time, though usually very good I am a long term, satisfied customer here. But this experience, this day, was far below their standard. MY ADVISOR Was entirely ok and courteous, no c I am a long term, satisfied customer here. But this experience, this day, was far below their standard. MY ADVISOR Was entirely ok and courteous, no complaint there. TIME was about as expected. But I am accustomed to text messages alerting me of progress, and none ever arrived today. Checkout was truly terrible. They were unable to process a Buick Rewards voucher, and it took several tries. A long wait, and an excess charge still remains on my credit card. After leaving, I discovered someone else’s keys in my car. Because I am a long term, satisfied customer, I did the right thing and returned. They offered a free car clean up if I could return, but no time today. I felt I had done them a giant enough favor that my entire service deserved a refund of 100% today. Think of the embarrassment and headache I saved them: “I’m sorry, we can’t find your car keys.” Yes, I’ll give them another chance, but this was a very bad routing maintenance visit. More

Bad bad bad Ugh! Just bad. Very bad. I sat there for 8 hours. For two recalls to be completed on my car. Why? please make it make sense for me because it still d Ugh! Just bad. Very bad. I sat there for 8 hours. For two recalls to be completed on my car. Why? please make it make sense for me because it still doesn’t. More