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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
958 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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958 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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December 09, 2019
listened and responded to concerns Was very pleasantly surprised by how responsive the service personnel was on a simple service visit. The last service I took my car elsewhere as I cou Was very pleasantly surprised by how responsive the service personnel was on a simple service visit. The last service I took my car elsewhere as I could not stand the employees at Jim Ellis in the past. Very glad to know they have changed their service attitude and will return in the future. More
by LANETTE1616
Verified CustomerEmployees Worked With
John Jones
December 06, 2019
Maintenance 1 Service The service visit was exceptional. The vehicle was promised back with in one hour and I had all work completed in slightly less time than one hour. The service visit was exceptional. The vehicle was promised back with in one hour and I had all work completed in slightly less time than one hour. The service supervisor worked with me to make sure I received all the service my vehicle needed and was able to use all applicable discounts. More
by RWHEELER47
Employees Worked With
Not available
December 05, 2019
Great as always. Every time I have my car at Jim Ellis Buick , I have great service. The Customer Service I receive is always great and pleasant. I appreciate the grea Every time I have my car at Jim Ellis Buick , I have great service. The Customer Service I receive is always great and pleasant. I appreciate the great service. More
by JOYCE.ENGLISH
Employees Worked With
Brendan, Cortez Heath
December 05, 2019
Power steering Problem Electronic problem with power steering resolved. Had long wait because service area very busy. Made note not to make Mon morn appointment again. No ch Electronic problem with power steering resolved. Had long wait because service area very busy. Made note not to make Mon morn appointment again. No charge. More
by NINIF
Employees Worked With
Brandon Cannon - very courteous
November 28, 2019
Long waits and impersonal We purchased our 2016 Buick Enclave from Jim Ellis and have been disappointed every time we take it in for service. The service area is always way to We purchased our 2016 Buick Enclave from Jim Ellis and have been disappointed every time we take it in for service. The service area is always way too busy, long lines ,and always arguing amongst employees in front of customers. Employees seem stressed out and unhappy. Repairs are expensive and customer service is poor. On my recent visit, nobody called to tell us how much our repairs would cost. I had to call and authorize repairs, which included lots of Unexpected items I felt we didn’t really need such as new wipers, brake pads etc,, and all seemed way overpriced.. I reluctantly agreed. Then, nobody called tell me our car was ready, so we assumed it wasn’t. After a few days, I called and they told me it was ready! Ugh!. When I picked it up, it had not been washed or vacuumed which really should be part of the service especially given how long they had kept it and the price of the service. I will add Chevy dealership next door is much better, our other car is a Volt and they do a great job! More
by SCOTTO2
Employees Worked With
I can’t recall
November 27, 2019
Profesional It is my second time that they do the service to my GMC SAVANNA, and I am very satisfied because they are very professional thanks. It is my second time that they do the service to my GMC SAVANNA, and I am very satisfied because they are very professional thanks. More
by MARTINEZTITO12
Employees Worked With
John Anderson
November 26, 2019
Service Department Constantly make sure that service will be in properly carried out Finished in a timely matter kept me informed step by step with the service need very Constantly make sure that service will be in properly carried out Finished in a timely matter kept me informed step by step with the service need very very friendly More
by CALDWELLSUIT
Employees Worked With
Jake Bugrovsky, John Anderson, Michael Mills
November 25, 2019
Great service representative’ Mr. Brandon handled my situation with professional courtesy. He made the experience very tolerable. He paid close attention to the “details “ A job we Mr. Brandon handled my situation with professional courtesy. He made the experience very tolerable. He paid close attention to the “details “ A job well done. More
by JOHNGAIL5
Employees Worked With
Brandon Cannon
November 23, 2019
Easy on a Saturday morning In and out in an hour on a Saturday morning. Very kind and informative. I was not sure that a dealership would be so easy. In and out in an hour on a Saturday morning. Very kind and informative. I was not sure that a dealership would be so easy. More
by corbinconnie
Employees Worked With
Cortez Heath
November 21, 2019
Little time with lots to do My Cadillac was not starting right. My sister had emergency surgery and me and my other sisters are working a tight schedule to my sure she is ok. I l My Cadillac was not starting right. My sister had emergency surgery and me and my other sisters are working a tight schedule to my sure she is ok. I live in Rockmart and this is not just around the corner. The rep that scheduled my appointment was very helpful. Jesus explained what had to be done then was very through explainging cost etc. He even washed my car. Very satified. More
by HAMMOCKC1955
Employees Worked With
Jesus Gutierrez
