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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
957 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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957 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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October 15, 2019
John Jones was my customer service representative an he was courteous, explaining the work to be done on my car. About 20 minutes before the work was completed, was my customer service representative an he was courteous, explaining the work to be done on my car. About 20 minutes before the work was completed, John came to the waiting room and gave me an update. He even talked me to my car as I left the dealership.... that was a first for me! More
by BROWNSUZ
Verified CustomerEmployees Worked With
John Jones
October 11, 2019
Convenience has degraded I only use a dealer for repair for convenience. I called for a pickup from the dealer shuttle 3 days in a row and the driver was apparently always too I only use a dealer for repair for convenience. I called for a pickup from the dealer shuttle 3 days in a row and the driver was apparently always too busy even if I was willing to wait an hour or two. The dealer could not diagnose my issue since the battery died and the engine reset. My car was left outside and was covered in tree sap so not having a basic car wash performed was very irritating More
by Yanek
Employees Worked With
John Anderson
October 11, 2019
Quite a dissapointment There are so many things that went wrong. Brought my car in for an oil change at 8:20 picked my car up at 2:00. I had to call to ask if it was ready, There are so many things that went wrong. Brought my car in for an oil change at 8:20 picked my car up at 2:00. I had to call to ask if it was ready, was informed, "we were just about to call you". Waited 15+ minutes, car did not get pulled around, even though the valet was standing there doing nothing, I was chatting with him. I went with John to the back lot to find my car. Once I saw it I knew it had not been washed. They failed to do it the last visit as well so I specifically asked to make sure it got done. Mgr called last time and apologized. Again another "we are very sorry". I proceed to drive off and noticed my tire gauge monitor said my tires were at 26 lbs. They are supposed to be at 34-35. This was after I was told they rotated my tired. So I pulled back in for John to drive my car back there to add air on his own. He got 3 to 34 and 1 to 32. He was very apologetic I understand this was not his fault. I know my tires were not at 26 when I came in because I have the OnStar monitor. Also when I was waiting on my car again the second time another sales associate asked what happened and I told him. He apologized but said we have been very busy. I looked at him and said well you cant be to busy I just went in the back lot to find my car and 2 service techs were propped up against the door with their arms crossed chatting. Perhaps this is why you shouldn't have customers back there. Honestly I don't even trust that I actually got an oil change or tire rotation that I paid for. Anyway, live and learn and learn to give my business to another shop. More
by MBROYLES
Employees Worked With
John Jones
October 08, 2019
oil change and tire rotation The oil change and tire rotation was fine but car was returned with grease on door handle, dash and steering wheel. The brake recall that was performe The oil change and tire rotation was fine but car was returned with grease on door handle, dash and steering wheel. The brake recall that was performed did not resolve the pulsing at low speeds while coming to a stop, which I have had since the car was new. I believe it is related to the transmission shifting/modulating. More
by DANMXGRP
Employees Worked With
Cortez Heath
October 08, 2019
Great Service The service was great, love the appointment system. Plus the update notifications system. I would recommend this dealer service to family and friends The service was great, love the appointment system. Plus the update notifications system. I would recommend this dealer service to family and friends . I am pleased with the work. More
by YATE1
Employees Worked With
John Anderson
October 03, 2019
Great I had some routine service being done on my car and they identified an issue with a power steering hose. The issue was promptly addressed and fortunat I had some routine service being done on my car and they identified an issue with a power steering hose. The issue was promptly addressed and fortunately was covered bythe extended warranty. More
by PENNRUSS
Employees Worked With
Cortez Heath
October 03, 2019
Car fixed, looks great, communication excellent Have been using Buick Service Center since bought my Buick Encore five years ago. Have noticed the last couple of visits how well the service advisors Have been using Buick Service Center since bought my Buick Encore five years ago. Have noticed the last couple of visits how well the service advisors communicate about what is wrong, what options are, and how to accommodate owner needs. Brandon was great, made several update calls, and arranged a loaner without question when all work couldn't be completed in one day as originally planned. Full detail left car looking like new. Shuttle home was quick and easy. Altogether an easy experience. More
by Buick Owner
Employees Worked With
Brandon Cannon
October 02, 2019
Cortez is the best Cortez like his name was very courteous and provided me with a shuttle to go across the street to do some buying in the farmers market:) Cortez like his name was very courteous and provided me with a shuttle to go across the street to do some buying in the farmers market:) More
by GIGIBLUM
Employees Worked With
Cortez Heath
October 02, 2019
Service John did a great job. He got my car fixed and back to me so quickly. It was a painless experience. I would highly recommend. John did a great job. He got my car fixed and back to me so quickly. It was a painless experience. I would highly recommend. More
by THEPITMANFAMILY
Employees Worked With
John Anderson
September 16, 2019
Check engine service lightd ON! The lights on front panel came on-all RED! The transmission went crazy for a few minutes, my GMC-Terrain moved very slowly at first with warning light The lights on front panel came on-all RED! The transmission went crazy for a few minutes, my GMC-Terrain moved very slowly at first with warning lights still on but it picked up speed so I was able to drive it to the dealer. I took it to service department for diagnostic and possible repair. To my surprise they couldn't find any problem with the engine and computer could not diagnose any problems either. I was very happy that my vehicle didn't need any repair but now I am very concerned about the reason for lights coming on in the first place and that is the reason for checking only 4 Stars otherwise the service department deserves 5 star!! Thanks a bunch for a quick turnaround and checking my truck right away! More
by Susan
Employees Worked With
Cortez Heath
