Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
957 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
957 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
Sort by
July 30, 2019
Vehicle Maintenance Service performed in a timely manner. All issues were addressed. Advisor was professional and knowledgeable. Kept me informed of progress and obtained Service performed in a timely manner. All issues were addressed. Advisor was professional and knowledgeable. Kept me informed of progress and obtained quote for additional service. More
by cherylsBuick
Verified CustomerEmployees Worked With
Cortez Heath
July 30, 2019
John Anderson was my Service Advisor Jim Ellis keeps an emphasis on reminding GMC owners that their cars are old -- I don't like it - but there it is. 2012 is not a Grandfathered Auto.. Jim Ellis keeps an emphasis on reminding GMC owners that their cars are old -- I don't like it - but there it is. 2012 is not a Grandfathered Auto... 7 years is still newer ... It just tells me where the emphasis is. Remember Repair the Auto - only what is needed... Don't send out a fear tablet to get people to BUY ! More
by PB0497
Employees Worked With
John Anderson
July 30, 2019
Great Service The service I received from Jim Ellis was second to none. The service was timely and thorough, they even provided Lyft service to and from my job. The service I received from Jim Ellis was second to none. The service was timely and thorough, they even provided Lyft service to and from my job. Thanks John Anderson, keep up the good work! More
by RPEARSN7
Employees Worked With
John Anderson
July 29, 2019
Comfortable Wait Service appointments are never a hassle because the waiting area is comfortable and set up well for those who need to work while away from the office. Service appointments are never a hassle because the waiting area is comfortable and set up well for those who need to work while away from the office. And my wait time is generally quicker than expected! More
by GMC Jess
Employees Worked With
John Anderson
July 29, 2019
Great Team! Excellent customer service and management involvement, and they pay attention to what your concerns are and will work with you to meet the goals I wil Excellent customer service and management involvement, and they pay attention to what your concerns are and will work with you to meet the goals I will always return to this dealership! More
by VASHEJACKSON
Employees Worked With
James - Service Manager
July 26, 2019
Service Visit I have been coming to Jim Ellis GMC for about 7 years. I have purchased two GMC Terrians during this period. I first met Cortez when he work at the "o I have been coming to Jim Ellis GMC for about 7 years. I have purchased two GMC Terrians during this period. I first met Cortez when he work at the "oil change location." He goes the extra mile to insure customer satisfaction. He is a credit to your dealership. More
by DSHORTSMAR
Employees Worked With
Cortez Heath
July 26, 2019
Great guidance w/Extended warranty The special warranty for my issue (air conditioner failure) was just over the limit by 5000 miles when it failed, leaving me out of the warranty. Gre The special warranty for my issue (air conditioner failure) was just over the limit by 5000 miles when it failed, leaving me out of the warranty. Great advise from the Service Adviser to use my extended warranty benefits, including the one-day rental car for a positive outcome. Well done. Only thing we missed was I was very close to needing oil service. I would have had that done at the same time had it been noticed. More
by FRANK.THOMAS
Employees Worked With
John Anderson
July 25, 2019
ISSUE WITH THE BATTERY Competent customer, but for a car battery change I spent $ 369.00. In my opinion very expensive, considering that a battery can be bought for $ 90.00 Competent customer, but for a car battery change I spent $ 369.00. In my opinion very expensive, considering that a battery can be bought for $ 90.00. More
by SERGIO.BIVONA
Employees Worked With
Miss. Monica
July 25, 2019
lacksidaysical service Desk attendants attitudes were indifferent to annoyed. Service was incredibly slow. I accidentally went to Jim Ellis Chevrolet service next door first Desk attendants attitudes were indifferent to annoyed. Service was incredibly slow. I accidentally went to Jim Ellis Chevrolet service next door first. There tbe staff was amazingly helpful and friendly which really made Buick GMC’s service center look bad. The phones weren’t working so when the car was ready for pick up, we couldn’t speak to anyone. Email or text would have been fine, but the I accommodating staff just waited for phone service to work. Upon pick up, I was left in.a waiting room in excess of 45 minutes even though the car was ready. There was no, “I’m sorry you’ve had to wait,” or explanation offered. It was really quite shocking especially after the sales staff had been exceptional during my purchase just a few months ago. Blake Kenya, my salesman, is a perfect 10 and I would use him again. I will never go there again unless I absolutely have to use dealer service. The one exception — I hadn’t been able to figure out how to set the driver’s seat memory and the gentleman from the back (mechanic) was super nice and friendly and showed me how to set it. More
by JEANDICKERSON
Employees Worked With
I don’t know the name of service person, so I clicked them all., Tom Rickard, Elise Schaaf, John Anderson, Cortez Heath
July 24, 2019
Perfect Very efficient experience. Everything was completed quickly and effectively. Very well done and enjoyable experience. Brandon took care of everythi Very efficient experience. Everything was completed quickly and effectively. Very well done and enjoyable experience. Brandon took care of everything, making sure necessary items were taken care of in the allotted timeframe. More
by ASLLOYD78
Employees Worked With
Brandon
