Jim Ellis Buick GMC Atlanta - Service Center

ISSUE WITH THE BATTERY Competent customer, but for a car battery change I spent $ 369.00. In my opinion very expensive, considering that a battery can be bought for $ 90.00 Competent customer, but for a car battery change I spent $ 369.00. In my opinion very expensive, considering that a battery can be bought for $ 90.00. More

lacksidaysical service Desk attendants attitudes were indifferent to annoyed. Service was incredibly slow. I accidentally went to Jim Ellis Chevrolet service next door first Desk attendants attitudes were indifferent to annoyed. Service was incredibly slow. I accidentally went to Jim Ellis Chevrolet service next door first. There tbe staff was amazingly helpful and friendly which really made Buick GMC’s service center look bad. The phones weren’t working so when the car was ready for pick up, we couldn’t speak to anyone. Email or text would have been fine, but the I accommodating staff just waited for phone service to work. Upon pick up, I was left in.a waiting room in excess of 45 minutes even though the car was ready. There was no, “I’m sorry you’ve had to wait,” or explanation offered. It was really quite shocking especially after the sales staff had been exceptional during my purchase just a few months ago. Blake Kenya, my salesman, is a perfect 10 and I would use him again. I will never go there again unless I absolutely have to use dealer service. The one exception — I hadn’t been able to figure out how to set the driver’s seat memory and the gentleman from the back (mechanic) was super nice and friendly and showed me how to set it. More

Perfect Very efficient experience. Everything was completed quickly and effectively. Very well done and enjoyable experience. Brandon took care of everythi Very efficient experience. Everything was completed quickly and effectively. Very well done and enjoyable experience. Brandon took care of everything, making sure necessary items were taken care of in the allotted timeframe. More

okay, not amazing Its okay for service, not amazing. Its super difficult to get a loaner car when having a car serviced from them. Honestly, I've always thought that t Its okay for service, not amazing. Its super difficult to get a loaner car when having a car serviced from them. Honestly, I've always thought that the reason people have their car serviced at a dealership - so its does not impede your day. Drop off the car, jump in your loaner, and off you go. I've had much better service at previous dealerships. More

"The only thing I can do about the past is apologize" I do not feel as though my concerns about my vehicle are taken seriously at this location or that my vehicle is treated with the care or concern that I do not feel as though my concerns about my vehicle are taken seriously at this location or that my vehicle is treated with the care or concern that is advertised in this service center's values that are printed all over their walls and printed literature. I brought up multiple issues that I ran into last summer from a service standpoint with the new service advisor at Jim Ellis GMC and was told that for most of the complaints that I have, all he can do is apologize about the past. Rather than owning the issue and going the extra step to make sure everything is perfect with my vehicle, he made my concerns feel not legitimate and blamed my experience on the previous service advisor and administration that was in place at that time. I would go to another location in a heartbeat but unfortuantely I am having issues with how my vehicle is performing due to the new transmission that the service department put in my Yukon last summer. When I originally brought my vehicle in, there were no transmission issues. Upon taking their recommendation to perform their Gold Level 60,000 mile service on my car, they returned my car to me in inoperable condition. When they flushed the transmission system with new fluids and everything for the service I agreed to, it either created or exposed an issue with my transmission. Before I attempted to drive off, the technician even said out loud to the service advisor that he wasn't sure if the vehicle was ready to be driven. They gave it to me anyways and I made it two miles down the road with a car that would only suddenly lurch forward after pressing the gas. I pulled over and called them asking what had been done to my car. They then worked on it for three weeks and put a new transmission in the car. When I went to pick it up, they brought it out and there was a large scratch down the passenger side door. They said it had been vandalized or "keyed" and that they would be fixing it. Rather than inspecting my vehicle before returning it to me, I had to be the one to discover the huge mark on my door and once again had to leave my vehicle with them. They have since repainted my door twice and it still does not look great. This is no way to do business and is a huge disappointment and a daily headache for me. Something needs to be done More

Bad News I arrived on time for my appointment but it was one hour before you took my car to look at it. It took you ten minuted to re-set the On-Star and you I arrived on time for my appointment but it was one hour before you took my car to look at it. It took you ten minuted to re-set the On-Star and you charged me $158.02 for the service. That equates to $948.12 per hour for labor. Absurd ! Tom Cantrell More