Jim Ellis Buick GMC Atlanta - Service Center

Exceptional Service A/C stopped working on 2015 Yukon. I had researched and found some consumer report issues but no recall. After diagnostic test, John Anderson stepped A/C stopped working on 2015 Yukon. I had researched and found some consumer report issues but no recall. After diagnostic test, John Anderson stepped up to the plate and called GMC customer support regarding our repair and received approval to get 80% of the cost approved under warranty. Thanks so much John - you made our day sweeter and cooler! More

Tom once again exceeds all expectations I was having brake issues and called on my way home from an out of town trip with concerns. Tom said I could come on over, so I drove straight to the I was having brake issues and called on my way home from an out of town trip with concerns. Tom said I could come on over, so I drove straight to the dealership upon returning to Atlanta. He had a service vehicle ready and had my car fixed that same day! Makes me want to purchase again at Jim Ellis GMC/Buick for the excellent service alone. More

Great Service Tom Richard made the service experience both satisfying and easy. Service included both an accident insurance claim and work performed under warranty Tom Richard made the service experience both satisfying and easy. Service included both an accident insurance claim and work performed under warranty. Both were handled efficiently and quickly due to Tom's diligence. More

Great service After calling another dealer who told me there were lots of other dealers, I called Jim Ellis and they promptly scheduled my service and ordered the n After calling another dealer who told me there were lots of other dealers, I called Jim Ellis and they promptly scheduled my service and ordered the needed parts for my airbag recall. My service person was professional and courteous. He even made sure he handled my request first after another customer came in, stepped in front of me and angrily threw her keys on his desk. More

Great job My service agent was Cortez and he’s very thorough. Never disappoints. I’ve had a few people before working with him and he’s by far the best! My service agent was Cortez and he’s very thorough. Never disappoints. I’ve had a few people before working with him and he’s by far the best! More

Tom was very helpful with an issue that was not easy I'm beginning to think this car is a lemon, but the service center is nothing but helpful. Tom recognized that I had to get my kids from school when m I'm beginning to think this car is a lemon, but the service center is nothing but helpful. Tom recognized that I had to get my kids from school when my car broke down, and got me on my way quickly. More

Kind and courteous service people Everyone there was very professional very polite kind and taking care of all our needs. Very happy with this dealership their service department is e Everyone there was very professional very polite kind and taking care of all our needs. Very happy with this dealership their service department is excellent More

Great! My experience could not have been better. Tom is the absolute best! He is always on the ball, knows exactly what is needed and takes care of everythin My experience could not have been better. Tom is the absolute best! He is always on the ball, knows exactly what is needed and takes care of everything. More

In and out quickly I had a 30K oil change. I came in and they said it would take 90 minutes, but out in about 60 minute and they threw in a car wash. The team here is I had a 30K oil change. I came in and they said it would take 90 minutes, but out in about 60 minute and they threw in a car wash. The team here is always friendly and prompt and I appreciate they have a location to work while you wait, along with the ability to book appointments online. More

Great customer service!! Service was done in a timely manner. The young man was very friendly. Great customer service. I will recommend to friends, and family. Thanks for ever Service was done in a timely manner. The young man was very friendly. Great customer service. I will recommend to friends, and family. Thanks for everything. More