Jim Ellis Buick GMC Atlanta - Service Center

It was okay There were definitely some communication problems, from what I can gather. I am unsure as to when the service was completed but I was never called or There were definitely some communication problems, from what I can gather. I am unsure as to when the service was completed but I was never called or texted. When I did call at 2:45 PM I did not receive a call back. Called again at 3:25 only to be told that my car was indeed done and I had 30 minutes to get there and pick it up. There was no way to do that since I live about 35 minutes away. The young woman who took my call did go the extra mile and made sure my keys were left with the sales front desk for me to Uber down and pick it up before 6 PM that day. She told me my service was complete and nothing was owed. Turns out I did still have a bill for installation which Cortez did discount it about $30 and it was paid on the Tuesday after pick up. I received a text the next Monday asking when I would be picking up my car, which of course I had but it was explained to me my bill was still at the service counter and with the impending construction, they were making sure the lot was as clear as possible. Anyway, I was not getting texts when I needed them and then getting unnecessary texts after all was completed. Not as smooth as my first visit for sure. More

Customer Friendly Brandon was awesome. Comfortable waiting area. Everyone is very friendly. All of those make driving an hour worthwhile. We appreciate the great commu Brandon was awesome. Comfortable waiting area. Everyone is very friendly. All of those make driving an hour worthwhile. We appreciate the great communication they have with customers. More

John Anderson is the Greatest I've had several different experiences while visiting this dealership but I must say this last visit was the absolute best. From now on I will be work I've had several different experiences while visiting this dealership but I must say this last visit was the absolute best. From now on I will be working with John Anderson as he is the greatest service advisor at Jim Ellis. He's very considerate, kind and will work with you to make sure your vehicle is taken care of. He is definitely my go to guy and this dealership should be very proud he's apart of the staff. He one of the reasons why I've considered purchasing another vehicle from Jim Ellis. More

I had a dome light go out and it was covered under warranty. They were able to determine that the problem was a short and was fixed in short order. I was unsure about how to work a couple of things in the car a They were able to determine that the problem was a short and was fixed in short order. I was unsure about how to work a couple of things in the car and Brandon was very happy to get me straightened out. More

Easy to schedule service appointments online, service was quick (including repair of tire pressure sensor), communication of service was thorough, checkout was quick. Personnel were frie online, service was quick (including repair of tire pressure sensor), communication of service was thorough, checkout was quick. Personnel were friendly. More

Waiting to long for oil change with appt. It's ridiculous to wait 90 minutes for a oil change with an appt. This is the 2nd time I've had to wait this long, it's crazy It's ridiculous to wait 90 minutes for a oil change with an appt. This is the 2nd time I've had to wait this long, it's crazy More

Tom Rickard is fantastic! Tom could not be more helpful, accommodating, responsive and knowledgeable. I feel like a valued customer every time I work with him. I truly apprecia Tom could not be more helpful, accommodating, responsive and knowledgeable. I feel like a valued customer every time I work with him. I truly appreciate his assistance and he makes my experience getting my car serviced easy and efficient. More

Service and repairs Service and new water pump installed. Was given replacement vehicle during work. Repairs carried out efficiently and fast. Great service, very happy w Service and new water pump installed. Was given replacement vehicle during work. Repairs carried out efficiently and fast. Great service, very happy with service for several years now. More

60,000 miles service I was happy with John Anderson's customer service once again and my car was completed and ready by the time they told me it would be ready. I was happy with John Anderson's customer service once again and my car was completed and ready by the time they told me it would be ready. More

Pleasant/Helpful My appointment for service was handled punctually and pleasantly. The service representative, Thomas Rickard, was very informative. I felt my car was My appointment for service was handled punctually and pleasantly. The service representative, Thomas Rickard, was very informative. I felt my car was in good hands. More