Jim Ellis Buick GMC Atlanta - Service Center

Excellent experience I had a lengthy list of issues along with the usual oil change. Tom Rickard handled everything. He was kind enough to arrange a loaner. He called me w I had a lengthy list of issues along with the usual oil change. Tom Rickard handled everything. He was kind enough to arrange a loaner. He called me with updates and explained everything. My car was fixed efficiently. Thank you Jim Ellis Buick and Tom!! More

"We couldn't recreate it" Beware - if your issue is not easily recreated immediately, it does not exist and therefore can not be addressed. If your issue existed when previousl Beware - if your issue is not easily recreated immediately, it does not exist and therefore can not be addressed. If your issue existed when previously mentioned and covered under warranty, it definitely won't be addressed now. More

Price is important but service is King I cannot say enough about Tom Rickard. While I could take my car to perhaps a cheaper place to get an oil change, it is worth going to this service c I cannot say enough about Tom Rickard. While I could take my car to perhaps a cheaper place to get an oil change, it is worth going to this service center and allow Tom to take care of our car. He is prompt, explains thoroughly and I feel my car is in excellent hands. He isn't condescending and is very pleasant to deal with. If it weren't for Tom, I would likely go elsewhere. More

Tom Rickard is a true service professional Great service Dept , very easy to deal with , does what they say and are 100% customer oriented!!!! I would recommend Jim Ellis GMC to anyone that is Great service Dept , very easy to deal with , does what they say and are 100% customer oriented!!!! I would recommend Jim Ellis GMC to anyone that is looking for a quality dealership to do business with !! More

Fantastic service advisor Cortez went above and beyond to help with my vehicles service. He was very understanding and polite! Highly recommend this dealership!! I will be back Cortez went above and beyond to help with my vehicles service. He was very understanding and polite! Highly recommend this dealership!! I will be back to have all my maintenance done on my vehicle! More

Excellent customer service and value I was a late arrival on Saturday and they still fit me in and were very nice. I’ve always been impressed with the Service Mgrs here. I was a late arrival on Saturday and they still fit me in and were very nice. I’ve always been impressed with the Service Mgrs here. More

Tire Problem Resolved Tom Rickard was able to order, install and balance the set of new tires I needed all in one day. I was very grateful for his immediate assistance. Tom Rickard was able to order, install and balance the set of new tires I needed all in one day. I was very grateful for his immediate assistance. More

Service work Called Tom, explained the problem, he ordered the parts, called when they arrived and I then set up the appointment. They were on time got the job don Called Tom, explained the problem, he ordered the parts, called when they arrived and I then set up the appointment. They were on time got the job done fast and I was back on the road. All when as smooth as possible,. More

Tom was great! Thanks so much Tom for your prompt responses and getting my vehicle to me in a timely manner. I’d recommend them to anyone with a GMC. Thanks so much Tom for your prompt responses and getting my vehicle to me in a timely manner. I’d recommend them to anyone with a GMC. More

It was okay There were definitely some communication problems, from what I can gather. I am unsure as to when the service was completed but I was never called or There were definitely some communication problems, from what I can gather. I am unsure as to when the service was completed but I was never called or texted. When I did call at 2:45 PM I did not receive a call back. Called again at 3:25 only to be told that my car was indeed done and I had 30 minutes to get there and pick it up. There was no way to do that since I live about 35 minutes away. The young woman who took my call did go the extra mile and made sure my keys were left with the sales front desk for me to Uber down and pick it up before 6 PM that day. She told me my service was complete and nothing was owed. Turns out I did still have a bill for installation which Cortez did discount it about $30 and it was paid on the Tuesday after pick up. I received a text the next Monday asking when I would be picking up my car, which of course I had but it was explained to me my bill was still at the service counter and with the impending construction, they were making sure the lot was as clear as possible. Anyway, I was not getting texts when I needed them and then getting unnecessary texts after all was completed. Not as smooth as my first visit for sure. More