Jim Ellis Buick GMC Atlanta - Service Center

Professional, courteous and efficient. Tom Rickard at Jim Ellis always provides exemplary service. He is an excellent "front person" for the dealership. He is very knowledgeable and wants t Tom Rickard at Jim Ellis always provides exemplary service. He is an excellent "front person" for the dealership. He is very knowledgeable and wants to make sure you understand the work and status of your car More

Good service which turned into excellent and well satisfied. After waiting for almost 3 hrs before having my car pulled in for service, i got the service mgr involved who advised me. This was on a return trip w After waiting for almost 3 hrs before having my car pulled in for service, i got the service mgr involved who advised me. This was on a return trip when problem should have been fixed the 1st time after waiting 3 hrs. i was given a loaner car by service adviser and it was at empty service manager made things right by putting gas in car to get me started. The problem seems to be corrected the second time at dealer. More

Great The service counter was great the waiting area was pleasant coffee was good I gave you 4 stars because my tires were rotated but the pressures are al The service counter was great the waiting area was pleasant coffee was good I gave you 4 stars because my tires were rotated but the pressures are all different different pressures in each tire so they never corrected the pressure More

Good Service Very professional. Service Advisor Brandon Cannon, was fantastic. Go things done on time, and help with Warranty Items. I can not say more about them Very professional. Service Advisor Brandon Cannon, was fantastic. Go things done on time, and help with Warranty Items. I can not say more about them. More

Service work was performed on time, customer service was great thanks to Tom and a loaner vehicle was provided. Warranty was offered for some of the discrepancies was performed on time, customer service was great thanks to Tom and a loaner vehicle was provided. Warranty was offered for some of the discrepancies that I was concerned about. More

Quick scheduling, quick turnaround The dealership fit me in based on my schedule in a timely manner. The service representative was handling 3 customers at once and managed to let us al The dealership fit me in based on my schedule in a timely manner. The service representative was handling 3 customers at once and managed to let us all know that our business was important. More

Tom is always awesome Tom is always a pleasure to work with and is the only reason I go out of my way to come there. He is knowledgeable, friendly and efficient. Tom is always a pleasure to work with and is the only reason I go out of my way to come there. He is knowledgeable, friendly and efficient. More

Vladimir was awesome to work with, always thorough. I was addressing several service issues with my truck. Vladimir explained how busy they were, but assured me he would personally track my vehicle and I was addressing several service issues with my truck. Vladimir explained how busy they were, but assured me he would personally track my vehicle and be sure it was ready by 5pm. to my surprise, I received a call from him that at 2pm that my truck was finished and ready for me to pick it up. More

I already rated the Chevy dealership I took the car to the Chevy dealership and submitted a rating earlier this week. I took the car to the Chevy dealership and submitted a rating earlier I took the car to the Chevy dealership and submitted a rating earlier this week. I took the car to the Chevy dealership and submitted a rating earlier this week. More

Long wait Had an appointment and when I got there they told me it would be 90 minutes. Ended up being over 2 hours for oil change and tire rotation Had an appointment and when I got there they told me it would be 90 minutes. Ended up being over 2 hours for oil change and tire rotation More