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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
970 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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970 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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September 29, 2018
Check engine light This was a great experience. My check eniginenlight was in and my service technician was very attentive to my car needs. Everyone was so helpful from This was a great experience. My check eniginenlight was in and my service technician was very attentive to my car needs. Everyone was so helpful from check in to check out. I would recommend their service department. More
by DKMILLER_4
Verified CustomerEmployees Worked With
John Anderson
September 29, 2018
Great service good information Waited on right away explain the process I will recommend this company to all and everyone.the wait time was in line with the service that I had to ha Waited on right away explain the process I will recommend this company to all and everyone.the wait time was in line with the service that I had to have done nice people check to see if all is going well thanks to all the staffs at Jim Ellis. More
by GAILLCOPELAND
Employees Worked With
Ricky Bradford , John Anderson
September 27, 2018
Courteous, Enticing & Very Clean Easy to talk to, no pressure tactics. Understanding & willingness to take care of issue. Inside of building is great! Outside not so, way too small of Easy to talk to, no pressure tactics. Understanding & willingness to take care of issue. Inside of building is great! Outside not so, way too small of lot. THANKS! More
by JOE13C
Employees Worked With
Brandon Cannon
September 27, 2018
Great job, start to finish! Cortez was courteous and efficient. I did not wait long for the work to be performed. Kirk was very through advising me to replace filters. I appreci Cortez was courteous and efficient. I did not wait long for the work to be performed. Kirk was very through advising me to replace filters. I appreciated him checking out all areas of my car. More
by sreid10255
Employees Worked With
Kirk Baggett, Cortez Heath
September 25, 2018
Prompt and courteous. Nina has been very knowledgeable and helpful in our new car search. Cortz has been very prompt and helpful with the service or our existing car. Nina has been very knowledgeable and helpful in our new car search. Cortz has been very prompt and helpful with the service or our existing car. More
by LDOMENICO
Employees Worked With
Nina Richardson, Cortez Heath
September 25, 2018
Great Service When I take my car in for service the staff is friendly and ready to check me in. The service time is always reasonable. I appreciate the time they When I take my car in for service the staff is friendly and ready to check me in. The service time is always reasonable. I appreciate the time they take to review the services performed and areas I need to pay attention to for future service. More
by KEVANSJOHNS
Employees Worked With
John Anderson
September 24, 2018
Excessive Wait I waited for just shy of 3 hrs for an oil change and tire rotation. I made an appointment in advance, arrived on time and still waited almost three ho I waited for just shy of 3 hrs for an oil change and tire rotation. I made an appointment in advance, arrived on time and still waited almost three hours. Upon arrival I was told 90 minutes, which I consider lengthy, but in hindsight 90 minutes would have been great. Had someone communicated with me to advise of the delay my frustration would have tempered a bit, but I never heard from anyone until I was greeted by the service rep and led to the cashier. The rep was friendly so my issue is with the process, not the personnel More
by J Eubanks
Employees Worked With
Cortez Heath
September 22, 2018
Great service My car is always done in a timely manner. I feel confident that everything is being checked out when I bring my car in for service. My car is always done in a timely manner. I feel confident that everything is being checked out when I bring my car in for service. More
by FLOSSYGAIL
Employees Worked With
Tom Rickard
September 19, 2018
Efficient, courteous service ! We recently purchased a new Denali in Alabama. (we have a lake house there) The staff at Jim Ellis were very accommodating and friendly both on the We recently purchased a new Denali in Alabama. (we have a lake house there) The staff at Jim Ellis were very accommodating and friendly both on the phone in at the facility. We will definitely use this facility in Atlanta for ALL service on this vehicle! More
by LITZ75219
Employees Worked With
K'Ron in the parts dept. (I'm not sure of the spelling, but he went above and beyond), Brandon Cannon
September 19, 2018
Timeliness The service to the vehicle was fine but the timeliness was not great. They said 90 min and it took a little over 2 hours and would have taken longer i The service to the vehicle was fine but the timeliness was not great. They said 90 min and it took a little over 2 hours and would have taken longer if I hadn't gone to the service attendant to ask where my car was. After walking around i saw it in the lot and it was complete. So who knows how long it would have taken if i wouldn't have pointed it out to the attendant. While the difference between 2 hours and 90 minutes seems small, i was on my lunch and was told 90 minutes. My expectation would be to meet or exceed that timeframe. I am in the customer service business so i know how hard it is to please everyone but you start by setting the expectation. When you buy a 75k vehicle your expectations for great service is a little higher. More
by JUDYVAUGHN
Employees Worked With
not sure - i think it was Brandon Cannon.
