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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
957 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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957 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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September 14, 2018
Excellent customer service You are always prompt and professional. We will always use your services! Each person in this department always go out of their way to be helpful. You are always prompt and professional. We will always use your services! Each person in this department always go out of their way to be helpful. More
by ANN.GRANT1950
Verified CustomerEmployees Worked With
Brandon Cannon
September 14, 2018
excellent crevice! Tom Rickard did an excellent job fixing our problem. He is always very efficient and we appreciate his great service! We feel very confident we wil Tom Rickard did an excellent job fixing our problem. He is always very efficient and we appreciate his great service! We feel very confident we will always get a good workmanship. More
by LCOOK246
Employees Worked With
Tom Rickard
September 12, 2018
Brake service repair Good communication and options to reduce cost for brake repair. The service advisor welcomed me in and provided details on what could be provided and Good communication and options to reduce cost for brake repair. The service advisor welcomed me in and provided details on what could be provided and an estimated time for the work to be completed. More
by rodmur
Employees Worked With
Cortez Heath
September 11, 2018
Great service and communication Tom and the entire team are easy to work with and explain the serviced performed in a simplistic way. They completed a number of service items in a r Tom and the entire team are easy to work with and explain the serviced performed in a simplistic way. They completed a number of service items in a reasonable amount of time. I trust them completely with my vehicle. More
by MP_MINOR
Employees Worked With
Tom Rickard
September 10, 2018
It was a good experience this time Brandon Cannon did a great job of informing me of the needs of my car and kept me informed of the work and costs. I appreaciated his knowdledge and pr Brandon Cannon did a great job of informing me of the needs of my car and kept me informed of the work and costs. I appreaciated his knowdledge and professionalism in getting my problem solved.. More
by CURTISBERRY
Employees Worked With
Brandon Cannon
September 04, 2018
Service Review Updare Although I had to wait 3 hours for an oil change, I will say the service dept manager really apologized and worked with me. One big complaint was that Although I had to wait 3 hours for an oil change, I will say the service dept manager really apologized and worked with me. One big complaint was that I didn’t have any communication with service rep. He will address that. After all he made me a happy customer. I will give them another opportunity More
by Enclave Driver
Employees Worked With
Brandon Cannon, Scott Bergstrom
September 02, 2018
I thought I was at a shade tree mechanic First I want to say that my service person Brandon and the shuttle guy Tony are good guys. My tire censors worked before I got tires installed. After First I want to say that my service person Brandon and the shuttle guy Tony are good guys. My tire censors worked before I got tires installed. After the tires where installed, the back censors didn't work. I drove home and the flat tire light came on. I went back the next day and they had the nerve to tell me that the batteries went bad. Now they told me the day before the hope the mechanic didn't break them. They checked again the next day and said they are sure he didn't, but all 4 needed to be replaced. To make these better I just had to pay for the parts and they would cover the labor. It just so happened that the batteries only died in the back 2 censors and not the front ones. I expect this crap from a shade tree mechanic and not a business like this. It seems like that every time I bring my car in, I have to go back the next day due to something going on and it cost me more money. I am not sure if I can go back there again. I spent about $800 the first day and then had to spend another $300 the next day for something I still say that they messed up. NOT happy at all. I really want to go back up there and start slapping the crap out of people, but I am not that kind of guy. A very bad taste is in my mouth right now. I try to stay away from bad shops, so I went to the dealership. I am not sure where to go now. More
by rhines3
Employees Worked With
Brandon Cannon
August 31, 2018
Slow, expensive, and still not fixed. Came in for warning lights on parking sensors. They took all day to diagnose. Then had to leave car overnight (no loaner) bc pick too late at that p Came in for warning lights on parking sensors. They took all day to diagnose. Then had to leave car overnight (no loaner) bc pick too late at that point. Came back to get it the next day (over $1000 in repairs). And realized still not working. In addition, NO PAINT on sensor!! Told me to come back for paint. I don’t have time for that. More
by ALLIVACCARO
Employees Worked With
Cortez Heath
August 30, 2018
Service Cortez did an awesome job explaining To me what the problem was. He also recommended what services I need next. I usually see Tom when I get there or Cortez did an awesome job explaining To me what the problem was. He also recommended what services I need next. I usually see Tom when I get there or make an appointment. Unfortunately, he was out of the office, but Cortez jumped in a reassured me he could be of assistance. I truly appreciate the great customer service. Thank you. More
by ZIGZAG4901
Employees Worked With
Tom Rickard, Cortez Heath
August 30, 2018
service personal was very helpful in getting issue resolved All issues were resolved very quickly ,Service manager stepped in and got problems resolved in a very fair way,I was pleased that everyone was honest All issues were resolved very quickly ,Service manager stepped in and got problems resolved in a very fair way,I was pleased that everyone was honest and truthful in getting things resolved. More
by TG.RANSON
Employees Worked With
John Anderson
