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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
969 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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969 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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September 18, 2018
Very poor service and repair The service that I received when bringing my 18 Sierra into the shop was very poor It was not fixed correctly the 1st time When I dropped it off the The service that I received when bringing my 18 Sierra into the shop was very poor It was not fixed correctly the 1st time When I dropped it off the 2nd time I was accused multiple times of smoking in the loader which I did not do And to be Told that I did multiple times is a bit obscene. Then when receiving the vehicle back inspection of the job shows that the cooantl level was very low my front left rim is scratched from what appears to be the lift arm I tried to call back and tell about the wheel got put on hold for over 12 15 minutes 2 timesNever got hold of anybody gave up over all John did a great job just a dealer is lacking on Quality of repair it's a shame to spend $50000 on a vehicle to get it back in worse condition than you gave it to the dealership in I will not be bringing my vehicle back to the Jim ellis dealerAgain seems to be the average 4 GMC Chevrolet service I did not get the guys name that took my truck in on sat john knows who More
by mrozinskieric
Verified CustomerEmployees Worked With
John Anderson
September 17, 2018
I as usual got great service. The service dept was helpful and prompt as usual. I can always trust Jim Ellis. I bought a car from Jim Ellis n 1973, when they were located on Piedm The service dept was helpful and prompt as usual. I can always trust Jim Ellis. I bought a car from Jim Ellis n 1973, when they were located on Piedmont Rd. in Atlanta. Thanks for being a firm I can always count on for great car service and maintenance. More
by MSSANDRADORSEY39
Employees Worked With
Tom Rickard, Brandon Cannon, Cortez Heath
September 14, 2018
Excellent customer service You are always prompt and professional. We will always use your services! Each person in this department always go out of their way to be helpful. You are always prompt and professional. We will always use your services! Each person in this department always go out of their way to be helpful. More
by ANN.GRANT1950
Employees Worked With
Brandon Cannon
September 14, 2018
excellent crevice! Tom Rickard did an excellent job fixing our problem. He is always very efficient and we appreciate his great service! We feel very confident we wil Tom Rickard did an excellent job fixing our problem. He is always very efficient and we appreciate his great service! We feel very confident we will always get a good workmanship. More
by LCOOK246
Employees Worked With
Tom Rickard
September 12, 2018
Brake service repair Good communication and options to reduce cost for brake repair. The service advisor welcomed me in and provided details on what could be provided and Good communication and options to reduce cost for brake repair. The service advisor welcomed me in and provided details on what could be provided and an estimated time for the work to be completed. More
by rodmur
Employees Worked With
Cortez Heath
September 11, 2018
Great service and communication Tom and the entire team are easy to work with and explain the serviced performed in a simplistic way. They completed a number of service items in a r Tom and the entire team are easy to work with and explain the serviced performed in a simplistic way. They completed a number of service items in a reasonable amount of time. I trust them completely with my vehicle. More
by MP_MINOR
Employees Worked With
Tom Rickard
September 10, 2018
It was a good experience this time Brandon Cannon did a great job of informing me of the needs of my car and kept me informed of the work and costs. I appreaciated his knowdledge and pr Brandon Cannon did a great job of informing me of the needs of my car and kept me informed of the work and costs. I appreaciated his knowdledge and professionalism in getting my problem solved.. More
by CURTISBERRY
Employees Worked With
Brandon Cannon
September 04, 2018
Service Review Updare Although I had to wait 3 hours for an oil change, I will say the service dept manager really apologized and worked with me. One big complaint was that Although I had to wait 3 hours for an oil change, I will say the service dept manager really apologized and worked with me. One big complaint was that I didn’t have any communication with service rep. He will address that. After all he made me a happy customer. I will give them another opportunity More
by Enclave Driver
Employees Worked With
Brandon Cannon, Scott Bergstrom
September 02, 2018
I thought I was at a shade tree mechanic First I want to say that my service person Brandon and the shuttle guy Tony are good guys. My tire censors worked before I got tires installed. After First I want to say that my service person Brandon and the shuttle guy Tony are good guys. My tire censors worked before I got tires installed. After the tires where installed, the back censors didn't work. I drove home and the flat tire light came on. I went back the next day and they had the nerve to tell me that the batteries went bad. Now they told me the day before the hope the mechanic didn't break them. They checked again the next day and said they are sure he didn't, but all 4 needed to be replaced. To make these better I just had to pay for the parts and they would cover the labor. It just so happened that the batteries only died in the back 2 censors and not the front ones. I expect this crap from a shade tree mechanic and not a business like this. It seems like that every time I bring my car in, I have to go back the next day due to something going on and it cost me more money. I am not sure if I can go back there again. I spent about $800 the first day and then had to spend another $300 the next day for something I still say that they messed up. NOT happy at all. I really want to go back up there and start slapping the crap out of people, but I am not that kind of guy. A very bad taste is in my mouth right now. I try to stay away from bad shops, so I went to the dealership. I am not sure where to go now. More
by rhines3
Employees Worked With
Brandon Cannon
August 31, 2018
Slow, expensive, and still not fixed. Came in for warning lights on parking sensors. They took all day to diagnose. Then had to leave car overnight (no loaner) bc pick too late at that p Came in for warning lights on parking sensors. They took all day to diagnose. Then had to leave car overnight (no loaner) bc pick too late at that point. Came back to get it the next day (over $1000 in repairs). And realized still not working. In addition, NO PAINT on sensor!! Told me to come back for paint. I don’t have time for that. More
by ALLIVACCARO
Employees Worked With
Cortez Heath
