Jim Ellis Buick GMC Atlanta - Service Center

First Oil Change on new truck The service writer, Brandon, is excellent. This was my second visit. First was when the truck was new and immediately had a problem. This visit was The service writer, Brandon, is excellent. This was my second visit. First was when the truck was new and immediately had a problem. This visit was for an oil change. Brandon explained the first visit and what was done and should have been done at the selling dealer. Brandon is a wonderful service adviser and I highly praise him to all my friends. He is very helpful, always answers questions and is ALWAYS very king and considerate. More

Good Work Work was done in a timely manner for a fair price. Brandon kept me informed of the progress and identified and gave me an estimate for additional ser Work was done in a timely manner for a fair price. Brandon kept me informed of the progress and identified and gave me an estimate for additional service that would need to be done in the near future - though he did not give me the hard sell, which I appreciated. I do wish the Express Service Center was still operating, which is the only reason I gave "Customer Service" a lower rating. I feel this change was made to better accommodate the dealership than the customers. More

General Service The service was good but 90 minutes is a lot of time to wait. So given the option of 90 minutes or going to a quick service at a little lesser price c The service was good but 90 minutes is a lot of time to wait. So given the option of 90 minutes or going to a quick service at a little lesser price could win out over time. More

Problem quickly identified and repair quickly made My service representative, Tom Rickard, is a jewel. Once needed parts arrive at the dealership, the service is completed expertly and in a timely man My service representative, Tom Rickard, is a jewel. Once needed parts arrive at the dealership, the service is completed expertly and in a timely manner. More

Fast/courteous/professionals I've come to this sevice center at least 4 times and the staff are always fast, courteous and professional. The text message updates are awesome as th I've come to this sevice center at least 4 times and the staff are always fast, courteous and professional. The text message updates are awesome as they allow me to continue on with my day, pay online, and inform the service center when I'll return to retrieve my car. I always recieve a call if they find an issue that needs to be addressed and they've even offered cheaper solutions (website referrals for parts) to repairs that they've identified. All in all a service center that I trust More

Worthy of your trust! Love this team of expert professionals. They do not try to up-sell you meaning they only provide the service you need. They literally made several r Love this team of expert professionals. They do not try to up-sell you meaning they only provide the service you need. They literally made several recommendations "not" to do all of the work I inquired about as in their opinion it was not yet needed. When was the last time you heard that? From the arrival for check in to the complimentary shuttle service home and back to the service center when my car was ready this was a first class operation. Oh and my 2004 Buick Regal (yes 2004) purrs like a kitten! Thank you Cortez and the rest of the Jim Ellis team for a job well done. You're simply the best! More

GOOD EXPERIENCE. PROFESSIONAL AND THOROUGH. VERY PLEASANT DEALERSHIP, WORKED WITH MY SCHEDULE EVEN WHEN I ARRIVED 10 MINUTES LATE DUE TO ATLANTA TRAFFIC. WAITING AREA PROFESSIONAL AND THOROUGH. VERY PLEASANT DEALERSHIP, WORKED WITH MY SCHEDULE EVEN WHEN I ARRIVED 10 MINUTES LATE DUE TO ATLANTA TRAFFIC. WAITING AREA WAS CLEAN. More