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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
958 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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958 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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August 08, 2018
Oil change No intros, one agent was sooo overly opinionated. Like that’s how he might do things! None of them knew anything about the new reward program . Then g No intros, one agent was sooo overly opinionated. Like that’s how he might do things! None of them knew anything about the new reward program . Then got my car back with all that stuff on the floor of my car, with hung on all it. Not a good experience. More
by MKAREEM149
Verified CustomerEmployees Worked With
Buick service dept, don’t know the agent cause they never introduced themselves!
August 07, 2018
Always a great service experience I always have a great experience when I come to have my vehicle serviced. Mr. Anderson was very courteous to my mother and me. He did very well to k I always have a great experience when I come to have my vehicle serviced. Mr. Anderson was very courteous to my mother and me. He did very well to keep me informed about my vehicle's status, and definitely went above and beyond to provide a great service experience from dropping my vehicle off to setting up my rental while my vehicle was being serviced. More
by SDHOWARD1
Employees Worked With
John Anderson
August 07, 2018
Service Extremely lengthy time for an oil change and tire rotation. Just over 2 hours. Additionally my tire system monitoring was not reset. After I receiv Extremely lengthy time for an oil change and tire rotation. Just over 2 hours. Additionally my tire system monitoring was not reset. After I received the warning light later in the afternoon, I had to make a special trip back to go get this reset, I had someone new as my advisor..it was not Tom. Though when I went back Cortez was extremely helpful and quick to fix the problem. He is always extremely nice and helpful when I see him. More
by JPPSP
Employees Worked With
Do not remember who was my advisor that day..not someone I had worked with in the past., Cortez Heath
August 07, 2018
New Tire I was in need of a new tire immediately. The parts department located the tire and set me up for an appointment with service within one hour. Also, I was in need of a new tire immediately. The parts department located the tire and set me up for an appointment with service within one hour. Also, I was provided a price match for the tire as offered. More
by cbenson770
Employees Worked With
John Anderson
August 07, 2018
Great Service! Very professional and knowledgeable. Kept me in the loop of what was going on with my vehicle. Felt like they cared and had my best interest at hear Very professional and knowledgeable. Kept me in the loop of what was going on with my vehicle. Felt like they cared and had my best interest at heart. More
by LSSMITH080472
Employees Worked With
Tom Rickard, Brandon Cannon, John Anderson, Scott Bergstrom, Cortez Heath
August 07, 2018
Great experience! Great employees! Tom Rickard helped me twice last week when my car was having issues. When I called after my first visit, sharing what little information I could, he k Tom Rickard helped me twice last week when my car was having issues. When I called after my first visit, sharing what little information I could, he knew exactly what the problem was. He got my car fixed quickly and I was on my way. Thank you! More
by KWELDEN
Employees Worked With
Tom Rickard
August 07, 2018
Great recovery There was a problem with my original appointment and I was forced to return for some scheduled repairs and maintenance. The apologized profusely and r There was a problem with my original appointment and I was forced to return for some scheduled repairs and maintenance. The apologized profusely and reached out to personally reschedule at my convenience. They made sure that the second appointment went smoothly and did a great job of addressing all my needs and concerns. More
by MIKE@IMBERHOME.COM
Employees Worked With
John Anderson, Scott Bergstrom
August 06, 2018
Tire replacement Truck was brought in for a tire replacement and after waiting 45 minutes, I was told they didn't have the tire and would have to wait for one to be de Truck was brought in for a tire replacement and after waiting 45 minutes, I was told they didn't have the tire and would have to wait for one to be delivered. More
by MLAWRENZ
Employees Worked With
John Anderson
August 06, 2018
Install new level ride sensor module I checked the car in a little before 10:00 a.m. and the sensor module was installed, tested, and ready to go by 1:00. Cortez Heath kept me informed on I checked the car in a little before 10:00 a.m. and the sensor module was installed, tested, and ready to go by 1:00. Cortez Heath kept me informed on progress. The problem was corrected and has not recurred since. More
by asheffer
Employees Worked With
John Anderson, Cortez Heath
August 02, 2018
Very Disappointed ... No Follow Through. I brought my Buick in for service and had a list of things to correct.Come to find out I had a leak into the cabin. I was told it was corrected. I hav I brought my Buick in for service and had a list of things to correct.Come to find out I had a leak into the cabin. I was told it was corrected. I have asked twice to be contacted with regard as to where and how this leak occurred ... I am still waiting. I had a list of issues I wanted to fix and had to bring the car in a second time to have them look at the car for estimates. I have no idea about the quality of the work done since I still have NO idea as to where the leak originated. My service rep was nice but I can't say I am pleased with having to call for a third time to find out about the leak. It kind of makes me simply want to give up and sell the car and go back to my Hondas! More
by kathyveitch
Employees Worked With
John Anderson
