Jim Ellis Buick GMC Atlanta - Service Center

1. The communication was slow. I had to initiate contact in order to get a status. 2. Part of my issue was a cabin leak. Despite knowing this, they left my truck out in the rain anyway. They informed me the in order to get a status. 2. Part of my issue was a cabin leak. Despite knowing this, they left my truck out in the rain anyway. They informed me they dried it out in the couple of days before I picked it up, which means my floorboard was wet most of the nearly 2weeks they kept my truck. 3. It took nearly 2weeks to get my truck back & there hasn’t been an explanation on why it took so long for a transmission diagnosis (no repair), an oil change, & fixing a cabin leak. 4. They checked the transmission at my request in a previous visit & did a system flush. This visit, they tell me the torque converter is falling apart. It is hard to believe something like that could be missed when they were specifically asked to inspect the transmission ~11k miles earlier. They weren’t able to provide a coherent explanation when I questioned them on this. 5. I would not recommend anyone use this service center. More

The dealer who helped me answered each question that I had and helped me picked the best decision for my new vehicle. had and helped me picked the best decision for my new vehicle. More

Presentable and professional. ...clean too. Very informative with up-to-date status And complete communication ...clean too. Very informative with up-to-date status And complete communication More

This service center was so organized, helpful and knowledgeable. I really enjoyed my experience and will be back! knowledgeable. I really enjoyed my experience and will be back! More

The facility is clean and modern, employees are very helpful and answer all questions, very convenient location. helpful and answer all questions, very convenient location. More

I bought my car from this dealer and have been coming to the service dept for 10 years. They said I needed a new transmission for $6,700 and a new actuator for my ac for $2,000. I took the car to another ve the service dept for 10 years. They said I needed a new transmission for $6,700 and a new actuator for my ac for $2,000. I took the car to another very reputable shop and they put additives in my transmission and added coolant to my ac. All for a few hundred dollars. Car is working great! More

Mechanic got grease on interior and scratch to exterior door side panel and it was just a simple oil change door side panel and it was just a simple oil change More

Problem resolved fairly quickly without delay. Happy with the service. Service tech was responsive and the service was covered. Happy with the service. Service tech was responsive and the service was covered. More

Excellent organization with exceptional services and products. Thank You Mr Dylan. Super Dave. We will be coming back. products. Thank You Mr Dylan. Super Dave. We will be coming back. More

I DROP MY VEHICLE OFF ON 8 APRIL 2024 AND THE TIME IT TOOK TO FIX WAS 21 DAYS. I DIDN'T GET MY VEHICLE BACK UNTIL 29 APRIL 2024. I THINK THAT xxxx POOR CUSTOMER SERVICE.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. TOOK TO FIX WAS 21 DAYS. I DIDN'T GET MY VEHICLE BACK UNTIL 29 APRIL 2024. I THINK THAT xxxx POOR CUSTOMER SERVICE.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. More