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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
957 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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957 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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June 01, 2018
A/C not working My air stopped working I called I was still under warranty. Long story short They fixed it. The length of repair was great Got my car back in 1 day. My air stopped working I called I was still under warranty. Long story short They fixed it. The length of repair was great Got my car back in 1 day. More
by MISSHENDRIX1962
Verified CustomerEmployees Worked With
Brandon Cannon
May 31, 2018
Initial 7500 mile service It was my first trip and I took my GMC Yukon to wring service center but Robert took great care of me rather than sending me across the way. He was fr It was my first trip and I took my GMC Yukon to wring service center but Robert took great care of me rather than sending me across the way. He was friendly and professional and took excellent care of me. I appreciate his courtesy and help and will recommend Jim Ellis when I have the opportunity. More
by whamil4984
Employees Worked With
Robert at Chevy service, Jake Bugrovsky
May 29, 2018
Poor Service Experience I had a front headlight out. My appt was at 11:20. I was told at around 1 that it was a balast or something and that it had to be 'inspected' before I had a front headlight out. My appt was at 11:20. I was told at around 1 that it was a balast or something and that it had to be 'inspected' before they could fix it. Managers was going to do it when he/she returned from lunch. Shortly after 1:00 I took a $20 Uber ride home because your comp shuttle was no where to be found. At 5PM I called to check, later on Cortez called be back and told me the manager was stuck fixing a corvette and my car would be fixed next day. Next day I took another $20 Uber ride to pick up my car because I didn't want to be stuck waiting for you. You totally ruined by day off from work by leaving me without my car for a HEADLIGHT More
by DGLOUGEE
Employees Worked With
Cortez
May 29, 2018
Service Roman has been my advisor the last 2 times. She has excellent customer service. She remembered my name and addressed me as soon as she saw me. She Roman has been my advisor the last 2 times. She has excellent customer service. She remembered my name and addressed me as soon as she saw me. She took the time to explain what needed to be done prior to the technician's recommendation. I can truly say this was one of the better experiences I have had at Jim Ellis. More
by DeeJay
Employees Worked With
Roman
May 28, 2018
A+ Customer Service & Well cared for Extremely well taken care of, Service Manage followed up as promised and was treated like family. A+ visit , I feel very comfortable with the professi Extremely well taken care of, Service Manage followed up as promised and was treated like family. A+ visit , I feel very comfortable with the professionalism on how my truck was serviced More
by TRICHARDSON285
Employees Worked With
John Anderson
May 25, 2018
Excellent The Service was absolutely great, the employees were nice and respectable. They held my appointment and the workers held a great conversation with me The Service was absolutely great, the employees were nice and respectable. They held my appointment and the workers held a great conversation with me and sense I'm new to the area they gave me some recommendations. More
by SSG.J.WALKER
Employees Worked With
Aramis Frazier
May 24, 2018
Unsatisfactory My service manager must have been having a bad day. He was angry and sullen. Didn't know about my app't.. and had an attitude as if it were my fault. My service manager must have been having a bad day. He was angry and sullen. Didn't know about my app't.. and had an attitude as if it were my fault. This is unacceptable. He was indifferent and made me feel unwelcomed. Indicated past damage to the car as if I wasn't taking care of it. More
by JUDITHJPICKENS7
Employees Worked With
Tom Rickard
May 22, 2018
Excellent My wife took her car in via an appointment. Everything was done on time while she waited for the car. She was very pleased with the service she rece My wife took her car in via an appointment. Everything was done on time while she waited for the car. She was very pleased with the service she received. More
by WINGCAST
Employees Worked With
Tom Rickard
May 19, 2018
Lousy scheduling With a scheduled 1:40 appointment, the car was taken in for service at around 3:30. Additionally, I asked only for an oil and filter change and ended With a scheduled 1:40 appointment, the car was taken in for service at around 3:30. Additionally, I asked only for an oil and filter change and ended up also being charged for a tire rotation. My coupon included all but only needed the oil and filter change. My last visit for any routine maintenance. Doug Wexler for Jane Greenberger More
by JGPIANO4
Employees Worked With
Tom Rickard, John Anderson
May 18, 2018
Air Conditioning repair Got my heating and air fixed this week the repairs were done effectively unfortunately the customer service rep did not keep me updated over the 2 day Got my heating and air fixed this week the repairs were done effectively unfortunately the customer service rep did not keep me updated over the 2 days More
by KCCUMM
Employees Worked With
Brandon Cannon
