Jim Ellis Buick GMC Atlanta - Service Center

Service Roman has been my advisor the last 2 times. She has excellent customer service. She remembered my name and addressed me as soon as she saw me. She Roman has been my advisor the last 2 times. She has excellent customer service. She remembered my name and addressed me as soon as she saw me. She took the time to explain what needed to be done prior to the technician's recommendation. I can truly say this was one of the better experiences I have had at Jim Ellis. More

A+ Customer Service & Well cared for Extremely well taken care of, Service Manage followed up as promised and was treated like family. A+ visit , I feel very comfortable with the professi Extremely well taken care of, Service Manage followed up as promised and was treated like family. A+ visit , I feel very comfortable with the professionalism on how my truck was serviced More

Excellent The Service was absolutely great, the employees were nice and respectable. They held my appointment and the workers held a great conversation with me The Service was absolutely great, the employees were nice and respectable. They held my appointment and the workers held a great conversation with me and sense I'm new to the area they gave me some recommendations. More

Unsatisfactory My service manager must have been having a bad day. He was angry and sullen. Didn't know about my app't.. and had an attitude as if it were my fault. My service manager must have been having a bad day. He was angry and sullen. Didn't know about my app't.. and had an attitude as if it were my fault. This is unacceptable. He was indifferent and made me feel unwelcomed. Indicated past damage to the car as if I wasn't taking care of it. More

Excellent My wife took her car in via an appointment. Everything was done on time while she waited for the car. She was very pleased with the service she rece My wife took her car in via an appointment. Everything was done on time while she waited for the car. She was very pleased with the service she received. More

Always conscious of keeping me aware of the time they ask of John Anderson has always been conscious of how long I am waiting for the service to be completed. This time he offered a loaner when the service was John Anderson has always been conscious of how long I am waiting for the service to be completed. This time he offered a loaner when the service was going to take a few hours at a minimum. I appreciate the attention to this and his willingness to discuss the unique situations we have run into with my Cascada. More

Tom Rickard did great. Tom met my expectations on making sure the service was completed on time and was very thourough with explaining the services applied to my vehicle. Tom met my expectations on making sure the service was completed on time and was very thourough with explaining the services applied to my vehicle. More

Courtesy, Expertise a hallmark of Jim Ellis service dept. I have always found the service department at Jim Ellis to be Stellar. And I have found the staff to be extremely helpful, especially in my case yest I have always found the service department at Jim Ellis to be Stellar. And I have found the staff to be extremely helpful, especially in my case yesterday when my car needed a new battery so I could pick up my grand kids at their school on time. Thank you !! More