Jim Ellis Buick GMC Mall of GA

Always Excellent Service Jim Ellis Mall of GA's service department keeps all my GM's running perfect. I have some odd-models and some standard cars. My aging Escalade needed Jim Ellis Mall of GA's service department keeps all my GM's running perfect. I have some odd-models and some standard cars. My aging Escalade needed some work before a long trip. Sean and the gang once again made magic happen. Now, my truck drives like when I first bought it ! I'll be back to see the sales department sometime soon. The service here is excellent, the night-time-drop-off is easy with the key drop off. Definitely recommend. More

Great experience!! Great people to deal with!! Made it easy to get the vehicle I wanted and with ordering it the way I wanted it! easy to get the vehicle I wanted and with ordering it the way I wanted it! More

Not a good experience Had an appt. for oil change @8:30 AM. My husband took my Enclave in for me. He was there 1 1/2 hrs. He was given no updates or anything at all about Had an appt. for oil change @8:30 AM. My husband took my Enclave in for me. He was there 1 1/2 hrs. He was given no updates or anything at all about why this was taking so long. Way too long to wait for an oil change. I guess they squirt the vehicle off because dirty water streaks were all over it. I don’t expect a wash, but just don’t make it nasty looking. He then had to go & have it washed. But I am assuming the oil was changed. Please do not contact me in any way about this. Another time this same thing happened & someone called & was very rude to me on the phone. More

Our technician was great. Two other men in the service area were quite rude to him which was irritating since he was working so hard. area were quite rude to him which was irritating since he was working so hard. More

Service was fine, they finished right at 1.5 hours as indicated, In the playroom they need to clean the toys, they are very visible dirty and the chairs were wobbly, I fixed one of them on my own. indicated, In the playroom they need to clean the toys, they are very visible dirty and the chairs were wobbly, I fixed one of them on my own. More

The BEST Dealership thanks to Perry! WOW, what a fantastic experience!! I have been purchasing vehicles for 40 years and this was by far the best experience ever!! EVERYONE at Jim Ellis B WOW, what a fantastic experience!! I have been purchasing vehicles for 40 years and this was by far the best experience ever!! EVERYONE at Jim Ellis Buick/GMC was so friendly and courteous. I came in from out of state with some hesitancy, but was amazed on how well I was treated. Joe Marengo did a great job in not pressuring for the sale and provided me with whatever information I needed. Jason Hoycheck was very friendly and interested in me!. BUT, the BEST of the BEST was Perry Mallory!! He made me very comfortable from the first time that I talked to him on the phone. He knew exactly when to follow-up and when to let things rest. I felt so comfortable working with him every step of the way towards purchasing my dream car! Perry genuinely cared about what I wanted and went above and beyond to make sure that I was comfortable and informed on what I was looking for. I thought that I was working with family. Perry even made sure that I arrived home safely with my new purchase and that I was happy with my car!! This should be a TEN STAR Rating!! More

Ed was great to work with. Quick to respond, got me set up with a Lyft and rental car and was very easy to work with! up with a Lyft and rental car and was very easy to work with! More

Great service, quick turnaround. David Gonzalez offered some great insight into the issues my car was having. I don't know much, but he gave me more information that I probably needed David Gonzalez offered some great insight into the issues my car was having. I don't know much, but he gave me more information that I probably needed. He's very knowledgeable and straightforward. More

Excellent Service Center The lyft ride to and from my office made things perfect. It was good to see that Sean Garrett was promoted to Service Manager. You picked a really goo The lyft ride to and from my office made things perfect. It was good to see that Sean Garrett was promoted to Service Manager. You picked a really good leader to set the standard at a high bar. Because of this, I will never buy a GMC at any other dealer. Plus I will encourage any friend or family member interested in a GMC to buy from Jim Ellis GMC. Emma was the service rep that helped me and she was very good. I have also had David Gonzalalez before. David is good as well! More

Fantastic Service I didn't have an appointment and they were still able to take me in. On top of that, they managed to get me out early and back on the road. I didn't have an appointment and they were still able to take me in. On top of that, they managed to get me out early and back on the road. More