Jim Ellis Buick GMC Mall of GA

He was very kind and professional. He had fixed the problem in a fast manner. I thought that my car would be worse than what it is but he assured me with the details what needed to be done. I will be c problem in a fast manner. I thought that my car would be worse than what it is but he assured me with the details what needed to be done. I will be coming to the dealership from now on with my services. Thank you More

Service team is prompt, professional and thorough and gets the job done right and in a timely manner. Waiting facility is comfortable and provides workspace. Thanks team gets the job done right and in a timely manner. Waiting facility is comfortable and provides workspace. Thanks team More

Excellent and timely service I trust Jim Ellis GMC above all other dealers for GMC service. I believe it is service that makes customers like me to be loyal for service I can alwa I trust Jim Ellis GMC above all other dealers for GMC service. I believe it is service that makes customers like me to be loyal for service I can always trust. More

No matter when I have a issue Tate is always upfront and honest with me he is also professional and very friendly Because of that I will always get my car worked on at Jim Ellis. honest with me he is also professional and very friendly Because of that I will always get my car worked on at Jim Ellis. More

2015 Suburban Check Up Our 2015 Suburban was making some strange noises. I brought it in for analysis and we learned that some of the belts and hoses needed to be replaced. Our 2015 Suburban was making some strange noises. I brought it in for analysis and we learned that some of the belts and hoses needed to be replaced. We also found that struts and tires needed replacement. As always, the service was quick, honest, and professional. A loaner vehicle was not requested but should have been. Our service agent, Tom, was able to deduct enough from the bill to cover the cost of a rental. More

I brought my truck in for diagnosis and they were very thorough with my vehicle, they did not find a problem but I wasn’t sure there was one. The staff was very friendly and informative about the status o thorough with my vehicle, they did not find a problem but I wasn’t sure there was one. The staff was very friendly and informative about the status of my truck. I will definitely return for service. More

One of the least enjoyable experiences. Total waist of my professional time, for you to not do a proper job. Still have issues and a lack of trust that they are competent to even do the work. professional time, for you to not do a proper job. Still have issues and a lack of trust that they are competent to even do the work. More

Great experiance They made the car buying experience pleasant and easy and the vehicle was excellent condition at a very good price. I recommend this dealer if you a They made the car buying experience pleasant and easy and the vehicle was excellent condition at a very good price. I recommend this dealer if you are looking to buy a vehicle More

Provided deceptive information I brought my Enclave, which was purchased at Jim Ellis, in for an air conditioner repair and oil change with an appointment at 7:30am. Around 1:00 I I brought my Enclave, which was purchased at Jim Ellis, in for an air conditioner repair and oil change with an appointment at 7:30am. Around 1:00 I was called with a list of over $8000 in needed repairs. When the service person said I needed new tires, I knew this could not be accurate because the tires were less than 2 years old. When I mentioned this the response was I needed to talk to the place I bought them because I needed new tires. I asked for the AC only to be repaired and would it be ready today since they had the part. He hoped so. When the car had been there 9 hours, I received a call that it would not be ready until the morning. He felt the technician would finish after closing. I picked the car up the following day and drove home. The day after picking up my car, I went out to find a dead battery. Not blaming Jim Ellis but find it odd that with the head to toe check, a drained battery was not found. When I went to get the new battery at a tire shop, I had the owner take a look at the tires. He said, your tires are fine, you still have lots of wear left. I told him I was told I needed new tires and he said someone was trying to take advantage of you. The tire shop owner could have made a quick $700 by saying yes, you need new tires. But he was honest, fortunately, which Jim Ellis Service department was not. More

Oil Change I recently received an oil change and my appointment time was right on schedule and the work finished in the time they said it would take. Very nice t I recently received an oil change and my appointment time was right on schedule and the work finished in the time they said it would take. Very nice to speak with as well and they didn't push me to do additional work I didnt need. More