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Jim Ellis Buick GMC Mall of GA
Buford, GA
4,651 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 4,651 reviews
March 10, 2020
Too Long for an oil change I had a scheduled oil change appointment for 4pm. I arrived at 3:45pm and I was greeted immediately. I waited 2 hrs. for an oil change that I was told I had a scheduled oil change appointment for 4pm. I arrived at 3:45pm and I was greeted immediately. I waited 2 hrs. for an oil change that I was told would take at most an 1hr and 15 mins upon arrival. I had to keep checking on the status if my car. Then I was able to receive the was for my car due to I had to pick my daughter up. Once I got my car back, I did not receive the multipoint inspection report. This is the 2nd time this has happened to me. I experienced the same thing at my last appointment. 2 hrs. is to long for an oil change. When I asked if I could be compensated for my long wait time, I was told well the shop gets backed up and you just have to accept that. More
by SHEVONNEPERRY07
Verified CustomerEmployees Worked With
Emma Lee Robertson
March 09, 2020
Car service They did what was needed and got me on my way. They take the time to explain what they did. They tell me if there is something that might need to be d They did what was needed and got me on my way. They take the time to explain what they did. They tell me if there is something that might need to be done in the near future. More
by SAALSAA6
Employees Worked With
Kristin Buffington
March 07, 2020
Jim Ellis GMC Buford Georgia has been very professional and prompt in my dealings with their service department. I look forward to purchasing a new vehicle from them in the future. and prompt in my dealings with their service department. I look forward to purchasing a new vehicle from them in the future. More
by JBL66BINGO
Employees Worked With
Jeff Ryberg, Tom Lyden
March 06, 2020
I was running late and still got service upon arrival. Excellent service. The service took no more than 1 hour. Waiting area well maintained and stocked with drink and snacks. Excellent service. The service took no more than 1 hour. Waiting area well maintained and stocked with drink and snacks. More
by bowtydo
Employees Worked With
David Gonzalez, Tom Lyden
March 06, 2020
Another GREAT experience!!! Just bought my 2nd truck from this dealership. Once again, very professional and made my car buying experience easy and seamless. Ask for Jovan Riley. Just bought my 2nd truck from this dealership. Once again, very professional and made my car buying experience easy and seamless. Ask for Jovan Riley. He will take good care of you! More
by JP
Employees Worked With
March 05, 2020
Oil change Another good experience with getting my oil changed and tires rotated while I waited. Courteous treatment and quick turnaround makes a big difference Another good experience with getting my oil changed and tires rotated while I waited. Courteous treatment and quick turnaround makes a big difference versus going to a dedicated oil change business. Plus they check out your vehicle for any service issues while doing the oil service. More
by Chris
Employees Worked With
David Gonzalez
March 05, 2020
Regular Service Scheduled appointment for Oil change and tire rotation. Everything went as expected with a nice multipoint inspection list of things to address in th Scheduled appointment for Oil change and tire rotation. Everything went as expected with a nice multipoint inspection list of things to address in the near future. More
by RCOPEN1866
Employees Worked With
David Gonzalez, Sean Garrett
March 05, 2020
Excellent dealership to purchase a vehicle from. Great customer service,great employees, friendly and hospitable. Definitely would recommend to anyone looking to purchase a new vehicle to stop in Jim Elli customer service,great employees, friendly and hospitable. Definitely would recommend to anyone looking to purchase a new vehicle to stop in Jim Ellis first. More
by JOSHNERO
Employees Worked With
Jason Hoychick, Alan Cavell, Jasmine Abreu
March 05, 2020
Sami, Dee, Javon were all Great. The only problem I had was the 2020 Buick Encore was the vehicle from the showroom and I was told that Black Currant was the only color? was the 2020 Buick Encore was the vehicle from the showroom and I was told that Black Currant was the only color? More
by SMORRIS880
