Jim Ellis Buick GMC Mall of GA - Service Center

Always a great experience Every time I bring my vehicle to Jim Ellis GMC, it's always a top notch experience!! The staff is super friendly and helpful, in both service and sal Every time I bring my vehicle to Jim Ellis GMC, it's always a top notch experience!! The staff is super friendly and helpful, in both service and sales. More

Went to pick up the car after they called so I had to wait 15 minutes before I got my vehicle. Should not call unless it is out front ready to go. And the new tires had 33 into our room and 37 pounds of wait 15 minutes before I got my vehicle. Should not call unless it is out front ready to go. And the new tires had 33 into our room and 37 pounds of air in the other two. More

Oil and tire rotation Work was preformed as requested and in a timely manner. Freindly service and continually keeping me updated on progress of work. Also coffee in wait Work was preformed as requested and in a timely manner. Freindly service and continually keeping me updated on progress of work. Also coffee in waiting area was nice considering the times we are in now More

Great service I was invited by Jim Ellis Buick GMC to bring my 2019 Buick Encore in for an oil change, car wash and tank fill. What a splendid gesture. I set my a I was invited by Jim Ellis Buick GMC to bring my 2019 Buick Encore in for an oil change, car wash and tank fill. What a splendid gesture. I set my appointment up for Friday, the 31st at 2pm. It was crowded at the service facility that afternoon, but everyone was exceedingly helpful and courteous. They told me it would probably take a couple of hours. I didn't mind the wait. Had some excellent coffee and watched TV in their customer lounge. It took exactly 2hrs and 17 minutes to get the car back, but it was beautiful. It was my wife's car, but unfortunately she passed away a week before her "baby" went for service. I now need to sell the car and it only has 3200 miles on odometer. Thank you Jim Ellis Buick for everything you did to make my car so beautiful. Took lots of pictures as my son wants to put car on Google Marketplace. More

Met the appointment time, on time. Kept me informed as to status on the service. Job completed in time frame that estimated. Service pleasant and easy to work with. to status on the service. Job completed in time frame that estimated. Service pleasant and easy to work with. More

Shows an extraordinary ability to understand what customers are experiencing and is able to meet all their needs fully. Excels at following up with customers to ensure they are fully satisfied. customers are experiencing and is able to meet all their needs fully. Excels at following up with customers to ensure they are fully satisfied. More

oil change, in and out in a flash for the oil change. Service Advisor,. Tate ,Gardner....Thank you!! I always have a Good experience when I come in for service. in and out in a flash for the oil change. Service Advisor,. Tate ,Gardner....Thank you!! I always have a Good experience when I come in for service. More

Recall service Jerry my service advisor was very helpful..Jim Ellis furnished me with a rental car since it required most of a day to perform the service work. Jerry my service advisor was very helpful..Jim Ellis furnished me with a rental car since it required most of a day to perform the service work. More

It’s always nice to know that my cars are in the best hands when dropping them off at Jim Ellis. I couldn’t have asked for more professional service from Jorge. He was patient, considerate, and very outg hands when dropping them off at Jim Ellis. I couldn’t have asked for more professional service from Jorge. He was patient, considerate, and very outgoing. I highly recommend using Jim Ellis for service to your cars. More

Went in for an oil change and warranty work. When the bill was presented a $15 facility fee was added on. When asked what that was I got a non answer about maintaining equipment and disposal of stuff. bill was presented a $15 facility fee was added on. When asked what that was I got a non answer about maintaining equipment and disposal of stuff. Kind of insulting to tack this on. Is t the point of pricing correctly making sure you cover your overhead? But they took me in on time and I had my car back by noon. David the consultant was great Generally I never go to a dealer except to have warranties kept up to date. Another reason added to the list. More