Jim Ellis Buick GMC Mall of GA - Service Center

Excellent customer service and a top notch detail department. One stop shop! I would recommend Jim Ellis bucks GMC to anyone! department. One stop shop! I would recommend Jim Ellis bucks GMC to anyone! More

I use Jim Ellis to maintain my Buick Enclave because they always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be com always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be completed More

I was a little disappointed in the customer service, it took 10 days to complete the work and the only communication was the communication I initiated, no courtesy vehicle offered, now my oil change indica took 10 days to complete the work and the only communication was the communication I initiated, no courtesy vehicle offered, now my oil change indicator is on after I requested an oil change...they forgot to reset ..now I hVe to take it back to the dealership for them to reset. More

Great service every single time. Not to mention, the detail dept is top notch too! Not to mention, the detail dept is top notch too! More

Need more techs truck was there more then 3days for check engine light … tony was very helpful situation was not in his hand … engine light … tony was very helpful situation was not in his hand … More

Jim Ellis Buick GMC is fantastic. The customer care team is great and knowledgeable. They really treated my vehicle like it was their own. The customer care team is great and knowledgeable. They really treated my vehicle like it was their own. More

It took from 1:39 to 7:00 to replace a battery and change the oil. The excuse was they couldn’t get a code for the battery. I think after 2 hours management should have stepped up and allowed me to be on my the oil. The excuse was they couldn’t get a code for the battery. I think after 2 hours management should have stepped up and allowed me to be on my way. In June, it took over 3 hours for simple oil change with an appointment. This time it took over 5 hours. My suggestion is that you need to update your equipment and train or hire more capable technicians. I dread my next oil change, and it is highly unlikely that I will purchase another vehicle from this dealership. More

I was taking my car in to get a recall fixed they were very quick about getting the parts and then getting me in and out the same day within about 2 hours. They were very informative and polite the entire very quick about getting the parts and then getting me in and out the same day within about 2 hours. They were very informative and polite the entire time look forward to going back again More

They were professional and helpful. They even did a courtesy mat vacuum cleaning in my car. They even did a courtesy mat vacuum cleaning in my car. More

Great service quick and answered all my questions very clean waiting room. I would recommend going to get your gmc vehicle checked buy thes guys . Great!! clean waiting room. I would recommend going to get your gmc vehicle checked buy thes guys . Great!! More