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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,310 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,310 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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June 27, 2025
Incorrect information given by the technician to the service writer and I had to pay another shop to diagnose service writer and I had to pay another shop to diagnose More
by Akcronic1
Verified CustomerEmployees Worked With
June 27, 2025
Every experience I’ve had at Jim Ellis Buick has been stellar. Everyone is kind, helpful, and genuine. I’m definitely a lifetime customer! stellar. Everyone is kind, helpful, and genuine. I’m definitely a lifetime customer! More
by lyot21
June 27, 2025
Dealership is fine. Service Dept could be improved. Made appt to have oil changed, tires rotated in afternoon thinking AM rush would have passed. Gave positive response Service Dept could be improved. Made appt to have oil changed, tires rotated in afternoon thinking AM rush would have passed. Gave positive response when questioned whether we would be waiting. Received video in error of vehicle checked in ahead of mine within 25 minutes of arriving. Finally received video of my vehicle review an hour later, but did not get out for additional 45 minutes - total of 2-hr wait. Entirely too long. Please improve on this aspect. Otherwise actual service is good but something should be done to shorten wait time especially for waiting customers. More
by BPOWER5548
June 24, 2025
Brandon was very professional, answered all my questions. Informed of what my vehicle needed done. Informed of what my vehicle needed done. More
by mellowjoe
June 23, 2025
Ok. Are you ready for me to check out? Very frustrating to be recommended for services that are not required by the manufacturer. When questioned, Ed bec Are you ready for me to check out? Very frustrating to be recommended for services that are not required by the manufacturer. When questioned, Ed became very agitated. Further took him an additional 20 minutes to check me out after keys were delivered to his desk. The 3% merchant fee is frustrating, specifically since it's not disclosed until time of checkout. This is a direct violation of merchant rules from the card brands. More
by Tim Henson
June 21, 2025
Just great people always looking to help in anyway. Service dept is great and always accommodating Service dept is great and always accommodating More
by tvining0
Employees Worked With
June 19, 2025
My appointment was at 10:30, oil change was completed at 2:30. The car also was not complimentary washed. Parts for windshield were ordered and radio update successful. The wait time and lack of perks for b 2:30. The car also was not complimentary washed. Parts for windshield were ordered and radio update successful. The wait time and lack of perks for bringing it there were not appealing. More
by SHANNONROSEMARRIOTT
Employees Worked With
June 17, 2025
my appt was made for the following Saturday, James took care of me so I didn't have to return the next weekend. He was very thoughtful care of me so I didn't have to return the next weekend. He was very thoughtful More
by BKENNEDY2010
June 17, 2025
Chris was great ! Very Knowledgable and courteous. First Sales Manager not very friendly,. Wore tennis shoes, Second Sales Manager was great! Finance Manager also Very Knowledgable and courteous. First Sales Manager not very friendly,. Wore tennis shoes, Second Sales Manager was great! Finance Manager also excellent. More
by spechac
June 12, 2025
It was great. Completed quickly and were more than fair cost wise. They do listen. Completed quickly and were more than fair cost wise. They do listen. More
by JANDJHILLOAC
Employees Worked With
