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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.2
1,608 Reviews

1,608 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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January 29, 2023

Excellent customer service and a top notch detail department. One stop shop! I would recommend Jim Ellis bucks GMC to anyone! More

by reaper07
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2023

I use Jim Ellis to maintain my Buick Enclave because they always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be com More

by R.EARLE
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2023

I was a little disappointed in the customer service, it took 10 days to complete the work and the only communication was the communication I initiated, no courtesy vehicle offered, now my oil change indica More

by ANGELADOZIER221
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2023

Great service every single time. Not to mention, the detail dept is top notch too! More

by reaper07
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2023

Need more techs truck was there more then 3days for check engine light … tony was very helpful situation was not in his hand … More

by Nav
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
January 24, 2023

Jim Ellis Buick GMC is fantastic. The customer care team is great and knowledgeable. They really treated my vehicle like it was their own. More

by JLW107
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kori Finn
January 22, 2023

It took from 1:39 to 7:00 to replace a battery and change the oil. The excuse was they couldn’t get a code for the battery. I think after 2 hours management should have stepped up and allowed me to be on my More

by SUSAN_GRINDLE
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2023

I was taking my car in to get a recall fixed they were very quick about getting the parts and then getting me in and out the same day within about 2 hours. They were very informative and polite the entire More

by crazygirl18768
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2023

They were professional and helpful. They even did a courtesy mat vacuum cleaning in my car. More

by Tierra
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2023

Great service quick and answered all my questions very clean waiting room. I would recommend going to get your gmc vehicle checked buy thes guys . Great!! More

by MP
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Banos Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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