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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,316 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,316 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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December 11, 2019
Great Service New vehicles, may be because they are so advanced, fail no matter the brand. What makes the difference to me with Jim Ellis, is that they go beyond w New vehicles, may be because they are so advanced, fail no matter the brand. What makes the difference to me with Jim Ellis, is that they go beyond what the computer says and listen and work with you to resolve the issues. To me that is all it counts More
by paul_sand
Verified CustomerEmployees Worked With
Ed Barnes
December 10, 2019
Sales incentive routine service All was as expected, although no info on the routine 21 pt inspection service. Lyft service provided instead of waiting 2 hrs to complete service. All was as expected, although no info on the routine 21 pt inspection service. Lyft service provided instead of waiting 2 hrs to complete service. More
by thomas.meaker
Employees Worked With
Tate
December 10, 2019
Excellent service and advisor Sean Garrett was my advisor and very professional. Took my car in and they were right on top of it. He was very informative and educated in regards to Sean Garrett was my advisor and very professional. Took my car in and they were right on top of it. He was very informative and educated in regards to my car and all questions. I would not blink an eye on going back for service anytime. Thanks again for the wonderful service! More
by TOMMYT85
Employees Worked With
Sean Garrett
December 10, 2019
Its all about the money period. I had a recall on my car and took it to this dealership to get it fixed. My locks quit working sometime after and they pop up and down randomly. They I had a recall on my car and took it to this dealership to get it fixed. My locks quit working sometime after and they pop up and down randomly. They wanted to charge me 150 dollars to see if it was a result of what they did or not. All about the money and not the customer at all. More
by BRIANKELLEY735
Employees Worked With
David Gonzalez
December 05, 2019
Diagnostics too high $150 for a diagnostic is too high and the diagnostic found no issue. This should be changed. There should be some work around to this $150 for a diagnostic is too high and the diagnostic found no issue. This should be changed. There should be some work around to this More
by CMMAZONE
Employees Worked With
Sean Garrett
December 04, 2019
John was Satisfied I received excellent and prompt service! David Gonzalez was very prompt,courteous and professional. He explained everything to me. I would highly reco I received excellent and prompt service! David Gonzalez was very prompt,courteous and professional. He explained everything to me. I would highly recommend him to anyone coming there service More
by JLO1228
Employees Worked With
David Gonzalez
November 29, 2019
Good service Tom took good care of me. Called and explained what needed to be done. But, after spending 500.00 to fix a head light I would have thought they could Tom took good care of me. Called and explained what needed to be done. But, after spending 500.00 to fix a head light I would have thought they could have rotated tires for free as apposed to charging 20.00. I did spend 1000.00 dollars on them at Jim Ellis a year and half ago. More
by LASAND61
Employees Worked With
Tom Lyden
November 28, 2019
Tom was amazing Brought my truck in for recall. Tom was was nice and informative. Put me in an Uber to head home and had them pick me up. Job was done fast . He looke Brought my truck in for recall. Tom was was nice and informative. Put me in an Uber to head home and had them pick me up. Job was done fast . He looked up some extra accessories for me as well. More
by Rob Meadows
Employees Worked With
Tom Lyden
November 28, 2019
Transmission It was my first time there. Customer service was amazing, my rep was very helpful. Did a great job in my GMC Yukon XL. Thanks It was my first time there. Customer service was amazing, my rep was very helpful. Did a great job in my GMC Yukon XL. Thanks More
by SAMMYSINGH01
Employees Worked With
Tom Lyden
November 27, 2019
Complimentary oil change Dealership provides excellent service, complimentary oil changes are a great part of service and sells for GMC products. Recommend this dealership to Dealership provides excellent service, complimentary oil changes are a great part of service and sells for GMC products. Recommend this dealership to anyone needing service on vehicle. More
by FREEMAN66
Employees Worked With
Mike Hatcher
