Jim Ellis Buick GMC Mall of GA - Service Center

Great! Everyone in the service center is very friendly & helpful. I have been taking my cars there for years for oil changes & general servicing. This was my Everyone in the service center is very friendly & helpful. I have been taking my cars there for years for oil changes & general servicing. This was my first time going with a serious issue & they were able to get me in ASAP and fix my car within an hour. More

Professional service Very informative of work to be done. Constant communication concerning parts, timeframe, and provided rental vehicle for business travel. Will return Very informative of work to be done. Constant communication concerning parts, timeframe, and provided rental vehicle for business travel. Will return for all future service requirements. More

2015 Silverado recall and extended warranty work My service advisor Sean was very knowledgeable, honest, and considerate with my time. I felt that he truly listened to my concerns. He made sure I did My service advisor Sean was very knowledgeable, honest, and considerate with my time. I felt that he truly listened to my concerns. He made sure I did not feel like another customer in the herd. I was treated very well. Highly recommended. More

Great customer service, quick response David was great! We drove in from Ft.Lewis, WA and engine light came on. Receptionist was very friendly and scheduled me quickly. David met me once I David was great! We drove in from Ft.Lewis, WA and engine light came on. Receptionist was very friendly and scheduled me quickly. David met me once I arrived at the Service Dept, informed me of what would take place, called and gave me detailed information and best recommendations. Did not try to sell me unnecessary items or services. Quick turn around and will definitely return. Left the appointment with a "Welcome to Georgia" from David. Thanks a bunch!! More

Awesome I was concerned about my brakes and was very relieved when they tested perfect after being test driven. I now have peace of mind and appreciate how I was concerned about my brakes and was very relieved when they tested perfect after being test driven. I now have peace of mind and appreciate how courteous Eve tone is. More

Exceed expectations. I was kept in the loop at all times! Chris S was very eager to assist getting my car in even thou I did not have an appointment. Sean was my advisor an and he was polite, knowledgeable a Chris S was very eager to assist getting my car in even thou I did not have an appointment. Sean was my advisor an and he was polite, knowledgeable and kept me in the loop. The technician, David, informed me of what he diagnosed. The service team made my visit simple. More

First timer Customer service agent, Tom was good. He called me back every time I left a message. Took a while to get initial diagnosis of vehicle issue, but once Customer service agent, Tom was good. He called me back every time I left a message. Took a while to get initial diagnosis of vehicle issue, but once we got it, the process was smooth for the most part. More

Park my vehicle unlocked an unattended at the end of the ser The world we leave in...... This is not about any service advisor however I received great service from David Gonzalez on my first visit and equally The world we leave in...... This is not about any service advisor however I received great service from David Gonzalez on my first visit and equally from Tom Lyden at the end of my second visit. What this review is about is , Truth and Security!!!! Telling a customer one hour and fifteen minutes to complete a oil change is okay, but at two hours and twenty minutes the customer goes looking for their vehicle only to find it at THE FAR END OF THE CUSTOMER SERVICE DRIVE UNLOCKED AND UNATTENDED AND WITH A COLD ENGINE .... EXTREME AND THE PAPERWORK OH YES THE PAPER TRAIL THE OIL CHANGE DONE @ ONE HOUR TEN MINUTES YES 01:10 . Dealerships vehicle's have door locks,keys and alarm clicker's just maybe when left unattended you should use these tools after all they are standard equipment pretty much just ask your local law enforcement agency lock it or loose it maybe. Update, yes the dealership can reach out to me as too not sharing my comments with the staff PLEASE SHARE THEM MAYBE USE AS A TRAINING TOOL AS I'M NOT MAD OR ANGRY JUST DISAPPOINTED AND WOULDN'T SAY ANYTHING ABOVE UNLESS I WOULD SAY IT IN PERSON CALL ME AND I'LL BE THERE. ANY ONE READING THIS NEEDS TOO AND MUST REMEMBER THIS IS ONE PERSONS VIEW ON TRUTH AND SECURITY , NOTHING AGAINST ANYONE OR THE DEALERSHIP JUST FACTS. More

July 1st visit This visit was for general tire and alignment service. It was an easy, efficient visit with no surprises. The service are is always very professional This visit was for general tire and alignment service. It was an easy, efficient visit with no surprises. The service are is always very professional and listens to the customer. More

Timely service Had an appointment, took me right in, discussed all issues found during service and completed service promptly. Very pleased with waiting area and ser Had an appointment, took me right in, discussed all issues found during service and completed service promptly. Very pleased with waiting area and service staff. More