Jim Ellis Buick GMC Mall of GA - Service Center

Great Service Experience The service consultant, David Gonzalez, was very friendly and courteous. All of the items were serviced in a very reasonable time. Will definitely c The service consultant, David Gonzalez, was very friendly and courteous. All of the items were serviced in a very reasonable time. Will definitely come back for my future service needs. More

Great service experience from Chad! Great experience! When I brought my vehicle to Chad for an oil change, there were several items found to be issues. Chad explained in detail the wo Great experience! When I brought my vehicle to Chad for an oil change, there were several items found to be issues. Chad explained in detail the work that needed be done and confirmed that it was covered by my extended warranty. He was able to get a courtesy vehicle approved which was helpful to me as I'm a single parent and work in Alpharetta, GA. The repairs took longer than expected pending warranty approvals and parts but Chad kept me updated throughout the process. I had a vehicle to drive so it wasn't an issue. My car was ready Friday afternoon but knowing that I have a long daily commute, he was very accommodating my allowing me to return the courtesy vehicle and pickup my car on Saturday morning. My car is running great, the AC is cooling, and I'm happy to be back in my vehicle. My 14 daughter on the other hand, wants to know why we couldn't have kept the newer model courtesy vehicle - she liked it much better, lol! Thanks Chad and Jim Ellis GMC Mall of GA for a great experience. I'm also thankful that my sales associate encouraged me to purchase an extended warranty by selling the value and peace of mind for large repairs. I'll do it again when I'm ready to purchase my next vehicle! More

Great service made sure I had my car for work the next day. Yes they did do that and were very friendly while they did. service made sure I had my car for work the next day. Yes they did do that and were very friendly while they did. More

They get the job done! Jim Ellis definitely seems to strive for excellence in their service department. They got my Yukon in and out as fast as can be expected for a complic Jim Ellis definitely seems to strive for excellence in their service department. They got my Yukon in and out as fast as can be expected for a complicated issue and went above and beyond my expectations. More

oil change and tire rotation I made an appointment for 2:00 pm for oil change and tire rotation.It took 1hour and 40 minutes. I think that's a little long. I made an appointment for 2:00 pm for oil change and tire rotation.It took 1hour and 40 minutes. I think that's a little long. More

Computer system down The system was down and we were delayed for a few minutes, but employees made it work. The service staff worked on what they could as fast as they c The system was down and we were delayed for a few minutes, but employees made it work. The service staff worked on what they could as fast as they could. More

Great service! Went in for general maintenance, the service advisor David Gonzalez was efficient, kind and just generally nice to deal with! Service was quick and I Went in for general maintenance, the service advisor David Gonzalez was efficient, kind and just generally nice to deal with! Service was quick and I am very satisfied! More

Customer Service Representatives We will go to the Athens Dealership from now on. We have had nothing but trouble with our Tahoe or rudeness since purchasing from Jim Ellis Buick GMC We will go to the Athens Dealership from now on. We have had nothing but trouble with our Tahoe or rudeness since purchasing from Jim Ellis Buick GMC Mall of Georgia. Getting vehicle serviced and there is an issue, always have to reschedule to fix it. This time it was the rear windshield wiper fluid not working. I’d imagine it’s mainly a pump or loose hose. Had a similar problem with one on my work vehicle. Fleet maintenance had it fixed in less than ten minutes. Don’t preach about tires looking like they haven’t been rotated properly. Check your records before opening your mouth. Y’all have been the ones servicing it since the purchase. That would be your fault. Don’t make a reference to the oil maintenance sticker on the windshield when we go over the recommendation this time, saying we need to be sure to bring it in by the date or mileage on it, and then turn right around and not put one on the windshield at all, after my wife gets it serviced. Still having an issue with the radio. Had issues with the AC compressor, battery, and brake system all in less than 1 1/2 years of ownership. Can’t tell the difference between a free car wash with the service and your paid car wash. Had to ask for them to vacuum it and it didn’t looked touched. Oil changes should not take over an hour with an appointment. We got more important things to do than sit in your lobby or be offered a lift. We came to get an oil change not be taken somewhere. Y’all got some major issues there !!! Those of which I will no longer have to deal with. We have given y’all too many chances. I hear the dealership in Athens has their act together. More

Brake problems Good service took care of the problem fast and kept me in the loop as to what our Yukon needed . Will use them when needed Good service took care of the problem fast and kept me in the loop as to what our Yukon needed . Will use them when needed More

Great people and service. Service advisor David Gonzalez and technician that serviced my car was very courteous and helpful. I appreciate the being notified of recommended main Service advisor David Gonzalez and technician that serviced my car was very courteous and helpful. I appreciate the being notified of recommended maintenance needs and concerns. Thanks for the great work, Terry A. More