Jim Ellis Buick GMC Mall of GA - Service Center

No communication Worst experience I had ever had there. Took my wife’s car in for coolant leak they said it was a water pump. Well that didn’t fix it so the said they Worst experience I had ever had there. Took my wife’s car in for coolant leak they said it was a water pump. Well that didn’t fix it so the said they had to order parts never heard anything else till I called a week later and I was informed that the car had been done no one called to let us know More

Not Happy I gave three stars because I'm not happy with the different issues I keep having with the 2017 Acadia I purchased new. Twice I've been put in a rental I gave three stars because I'm not happy with the different issues I keep having with the 2017 Acadia I purchased new. Twice I've been put in a rental and I understand you want to provide the option to have transportation but it's a inconvenience for working people who have little flexibility in their schedules. If GMC wants to minimize issues then I suggest investing in better technology, parts or whatever it is to provide better quality vehicles, especially when GMC vehicles cost just as much as quality foreign brands. I will say the staff is always helpful in trying to accommodate customers and genuinely listen to your concerns. More

Service dept All service work that I was needing done was completed. Sean was my service rep and he did a great job as always. He kept me updated daily on what was All service work that I was needing done was completed. Sean was my service rep and he did a great job as always. He kept me updated daily on what was going on and when my truck would be done. It was there a little longer than expected but that's fine because all work was done. Thanks again to Sean for all his help and all service employees that worked on my truck. More

The Best It wasnt a long wait, very clean and very comfortable, the staff that attended me Great, i enjoyed and definitely im very pleased that i picked jim el It wasnt a long wait, very clean and very comfortable, the staff that attended me Great, i enjoyed and definitely im very pleased that i picked jim ellis More

Needs Improvement Cost oil change is absurd. They are more interested in selling you something than addressing the issue you advised them of. They can’t ever seem to fi Cost oil change is absurd. They are more interested in selling you something than addressing the issue you advised them of. They can’t ever seem to find the problem you advised them of. Doubt they really even look. Sad that I bought my truck there but will not be back because I do not trust them. More

Very underwhelmed with this experience Was told it would be roughly one hour and fifteen minutes. Almost two and half hours later, they finally had me ready to go. Not impressed with this Was told it would be roughly one hour and fifteen minutes. Almost two and half hours later, they finally had me ready to go. Not impressed with this visit More

Professional and knowledgeable. Clean service area! I dont mind coming to the dealership for my service. The wait is usually not too long when I have an appointment. The staff is friendly and knowledgea I dont mind coming to the dealership for my service. The wait is usually not too long when I have an appointment. The staff is friendly and knowledgeable and lets me know what is going on every step of the way. On this visit I was browsing the showroom and Fred Lovette took time to explain towing package options to me. Even though he was not going to make a sale to me he took the time to educate me. More

poor experience I felt that the communication wasn't great. I had to call multiple times to get feedback. David did ok with communication, but he was overwhelmed. The I felt that the communication wasn't great. I had to call multiple times to get feedback. David did ok with communication, but he was overwhelmed. The service rep that I spoke to, Andrea, was actually rude. I understood that it was a busy day, but she felt the need to let me know that I would be waiting for over 2 days until they can get to my car because I didn't have an appointment. She also added that they don't keep the parts to my car in the back. I had to end the conversation and wait until the following to hear from David. The issue that I had was a battery cable that needed replacing. David proceeded to tell me that the gaskets in my engine were leaking oil, that it would cost me $4000. I have never seen any evidence of any oil leak. My trust in your staff has been diminished so I'll be seeking a new service center. More