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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,300 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,300 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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April 22, 2019
Car service I have been pleased with the service at Jim Ellis and prefer to take my car there. My rating of 3 stars is mostly for the pushing of other services. I have been pleased with the service at Jim Ellis and prefer to take my car there. My rating of 3 stars is mostly for the pushing of other services. I would only recommend the service center to a person that I know would not mind the hard sale of other services. More
by MKEELING
Verified CustomerEmployees Worked With
Tom Lyden
April 22, 2019
45,000 maintenance Sean was my service tech. He was very helpful. Looked up information, price checked the services, made sure I got the appropriate discounts bc of my w Sean was my service tech. He was very helpful. Looked up information, price checked the services, made sure I got the appropriate discounts bc of my warranty. Checked in with me to let me know how my truck was doing. He did an excellent job. I was also very satisfied to see they had washed the outside of my truck upon completion of the service. Very satisfied with this visit. It took less time than expected. More
by EMILY.LELUTIU
Employees Worked With
Sean Garrett
April 22, 2019
Replace tire pressure monitors My service advisor, Chad Adam Dees, kept me apprised of the work to be done and approximately how long it would take.Also checked my extended warranty My service advisor, Chad Adam Dees, kept me apprised of the work to be done and approximately how long it would take.Also checked my extended warranty for covering replacement of monitors. More
by RANDC377
Employees Worked With
Chad Adam Dees
April 17, 2019
AC repair I had the compressor changed and it done in a day, I was very well treated and very efficiently.David Gonzalez called me before and after the repair w I had the compressor changed and it done in a day, I was very well treated and very efficiently.David Gonzalez called me before and after the repair was done. More
by RCSAGHINI
Employees Worked With
David Gonzalez
April 17, 2019
How great it is I love Jim Ellis. Best service and staff anywhere. It is always a pleasure to even wait here if necessary. I had my car detailed and I was told it wou I love Jim Ellis. Best service and staff anywhere. It is always a pleasure to even wait here if necessary. I had my car detailed and I was told it would look like new and I was not disappointed. More
by ANNCREEL
Employees Worked With
David Gonzalez, Sean Garrett, Tom Lyden
April 16, 2019
Warranty repair I scheduled my vehicle for service which is 40 miles from my home. My wife waited for the repair, was told that you had the part on hand but didn’t h I scheduled my vehicle for service which is 40 miles from my home. My wife waited for the repair, was told that you had the part on hand but didn’t have the manpower to perform the repair. Simply replacing the motor for the power running board. She had to return at a later date to have the repair completed. Why wasn’t that told to us before driving 80 miles round trip? A simple phone call to say that another day would work better isn’t asking too much. Now, it is 160 miles to have one warranty service completed. This is unacceptable. If I could have had the repair completed at the local Chevy dealer I would have. More
by CSTRISHOCK
Employees Worked With
Sean Garrett
April 16, 2019
Sean Garett I’ve been an owner of all types of cars from various manufacturers but never a GMC. Having experienced outstanding and subpar during my experience I w I’ve been an owner of all types of cars from various manufacturers but never a GMC. Having experienced outstanding and subpar during my experience I was hesitant owning a GMC. However, I’ve become quite fond on my Sierra Denali and am very impressed with the level of service I always receive when I visit the service department. Sean is my service advisor and is always available, patient and accommodating and resolves the issue the first time. I know this is a team effort, but wanted to call out that the leader I see making it happen from a customer’s perspective is Sean. Keep it up - you have figured out the recipe. More
by Dman
Employees Worked With
Sean Garrett
April 16, 2019
Sean Garrett is great! I have had so many issues already with my 2019 Sierra 2500 HD, chrome strip coming off, Duramax chrome letters turning yellow on both sides of hood. I have had so many issues already with my 2019 Sierra 2500 HD, chrome strip coming off, Duramax chrome letters turning yellow on both sides of hood. Front left fender, grill, hood and front bumper mid-aligned and needed adjusting. 02 sensor went bad, and this truck is sitting at 4K miles, obviously not something you want to happen with a new truck you just spent over $60k on. I’m losing my faith in GMC, but Sean has been great through all of this. More
by DSCRUGGS35
Employees Worked With
Sean Garrett
April 10, 2019
Quick oil change First oil change in the new gmc and it was quick and easy. I highly recommend Joe Alice GMC service department they were great. Thank you First oil change in the new gmc and it was quick and easy. I highly recommend Joe Alice GMC service department they were great. Thank you More
by bubba
Employees Worked With
Sean Garrett
April 08, 2019
key fob replacement had to replace one of two key fobs that the contact points were worn out. Pricey for just one fob. I had not problem with the labor $, quick turnaroun had to replace one of two key fobs that the contact points were worn out. Pricey for just one fob. I had not problem with the labor $, quick turnaround, took just one hour More
by PERK0352
Employees Worked With
David Gonzalez
