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Jim Ellis Cadillac

Atlanta, GA

4.2
336 Reviews
In 2022 Jim Ellis Cadillac joined Jim Ellis Automotive Group, which consists of 20 dealerships and 17 brands, and serves the metro Atlanta area. The dealership’s state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. The dealership ranked No. 1 in the district for Customer Experience for service in 2022, demonstrating the care customers can expect to receive from the dealership’s skilled service team.
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5880 Peachtree Blvd.

Atlanta, GA

30341

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Showing 336 reviews

December 16, 2023

My experience was quick and extremely enjoyable. The staff was friendly and courteous. They ensured that all of my questions and concerns were met. Would definitely purchase again as well as refer f More

by jamese.tolls
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Perlino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience!

December 09, 2023

Do not use the service department. I set up an appt 1 week in advanced and verified $$$ and that the service could be completed on that day. After driving 30min to the appt I was t More

by ALPHANEEDLE
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Anonymous
Dec 21, 2023 -

Jim Ellis Cadillac responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 284-5569 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 17, 2023

I recently purchased my first Cadillac online, and I couldn't be happier with the experience. Justin was my salesperson, and he was incredibly helpful throughout the entire process. He guided me through More

by Brian.savary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Perlino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2023 -

Jim Ellis Cadillac responded

Wow, we're glad you had such a wonderful experience with us!

November 13, 2023

Justin was very professional and to the point which I appreciated. He followed through on my inquiries More

by serenagyoung
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Perlino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2023 -

Jim Ellis Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

November 10, 2023

I was very pleased with Jim Ellis Cadillac and especially my salesperson, Justin Perlino. He made it easy for me to purchase my new car while living 300 miles away in another state. More

by barbarabarnes36
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Perlino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2023 -

Jim Ellis Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience!

October 31, 2023

They try to work with you which I appreciate but not the best Jim Ellis Dealership More

by RS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tate Chesser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Macklin
Dec 07, 2023 -

Jim Ellis Cadillac responded

Thank you again for choosing Jim Ellis Cadillac and we hope to see you again.

October 31, 2023

Akil was courteous and kind! He didn’t pressure me but understood exactly what I was looking for. He knew everything about the car and let me know about things that made me more More

by Laurenb330
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Akil Brewster
Dec 07, 2023 -

Jim Ellis Cadillac responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

October 28, 2023

Tried to sell me the most expensive model including 1500 paint protection 450 door edge guards misc other charges. Was insistent and didn't listen to what I wanted More

by chuckarmburst
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Charles Hayden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Jim Ellis Cadillac responded

We sincerely appreciate your honest feedback and thank you for bringing this situation to our attention. This matter will be addressed with our team members. Thank you again for letting us know about your experience.

October 26, 2023

Everyone at Jim Ellis Cadillac was so courteous & helpful to me! They made the purchase of my new Cadillac so easy! Thanks to everyone! More

by carol0813
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Perlino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Maupin was very helpful in the finance dept. Many thanks to him also!
Dec 07, 2023 -

Jim Ellis Cadillac responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

October 26, 2023

From our first phone call, Justin was excellent to work with. Joe in Financing was also great. Would definitely recommend Jim Ellis Cadillac to anyone looking to purchase a Cadillac! More

by johnece
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Perlino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Dec 07, 2023 -

Jim Ellis Cadillac responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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