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Jim Ellis Cadillac
Atlanta, GA
393 Reviews
Established in 2022, Jim Ellis Cadillac is part of the Jim Ellis Automotive Group, which includes 21 dealerships, 17 brands a collision center and a stand-alone service center serving the metro Atlanta area. The dealership's state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. In 2024, Jim Ellis Cadillac received the General Motors Mark of Excellence Award and was recognized as a CarFax Lifetime Top-Rated Dealer. Visit Jim Ellis Cadillac at 5880 Peachtree Blvd., Atlanta, GA 30341, or online at JimEllisCadillac.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 393 reviews
December 29, 2022
We were sold a used car that we discovered a few weeks later needed several thousand dollars of repairs. It was not inspected for maintenance needs because some of the needed repairs should have been obvi later needed several thousand dollars of repairs. It was not inspected for maintenance needs because some of the needed repairs should have been obvious, i.e. oil leak, shocks leaking. If you purchase a vehicle from this dealership I would recommend you have it independently inspected and any promised repairs agreed to in writing and done before the vehicle leaves their lot. I don't believe they did the maintenance inspection stated on the Carfax report. When confronted with the cost of the repairs, they said they couldn't eat the cost of the repair, but they did offer us a discount to do them. More
by rjbrackin
December 27, 2022
I had a flat tire on the I285 Expressway . Jim Ellis Cadillac helped me and my elderly mother. They responded promptly and changed the wheel on the expressway then replaced the tire at their f Jim Ellis Cadillac helped me and my elderly mother. They responded promptly and changed the wheel on the expressway then replaced the tire at their facility. Lovely facility. Friendly. Efficient and helpful. It would have been 5/5 if they had been faster changing the tire but I totally understand that they had to work me. I would have given them 9/10. More
by jeanetteckinsey
Verified CustomerDecember 21, 2022
This facility was very nice, and the employees were very acknowledge, and helpful. Blake took his time being very detailed and thorough with me, and ensuring that all my bases are covered throughout my proc acknowledge, and helpful. Blake took his time being very detailed and thorough with me, and ensuring that all my bases are covered throughout my process in trying to obtain a new vehicle. No stone was left unturned. More
by imj2156
Employees Worked With
Blake Delacroix Kenya
December 20, 2022
Customer service is great. Wait area, very spacious and comfortable with tea and/or coffee to enjoy. I would recommend Jim Ellis Cadillac to a friend or associate Wait area, very spacious and comfortable with tea and/or coffee to enjoy. I would recommend Jim Ellis Cadillac to a friend or associate More
by ITSONC
December 19, 2022
Mr Blake Kenya is an outstanding salesman. He is honest and hard working. He makes sure the customer is taken care of with top notch service and honesty. Jim Ellis dealership is very nice wi He is honest and hard working. He makes sure the customer is taken care of with top notch service and honesty. Jim Ellis dealership is very nice with a noticeable commitment to outstanding service. You can't go wrong bringing your car buying needs here. More
by Sgtozzy
Employees Worked With
Blake Delacroix Kenya
December 14, 2022
We had the best experience in the beginning. The process was easy and painless. The real problem didn’t occur until after the paperwork was signed. It took them a month to payoff my trade in. The process was easy and painless. The real problem didn’t occur until after the paperwork was signed. It took them a month to payoff my trade in. I was harassed by the lien holder daily. After calling Jim Ellis several times about correcting the situation it still took them 2 weeks to send off the payment. The lien holder has reported me 30 days past due and now my credit score went down 86 points. I cannot get an answer from Jim Ellis about if they are willing to help me rectify this with the lien holder. I also had a dead battery after purchase and asked if they could help us out and it took six days for them to get back in touch with us. I would not do business with Jim Ellis ever again. More
by MSC82
Employees Worked With
Joseph maupin
